Steelseries SIberia 150 USB connection problems

[Caius Cosades]

I got this headset the other day as a christmas preasant, it was working fine until i loaded up gta v or tf2, it keeps connecting then disconnecting itself very abruptly, around every 2 seconds, its impssible to play these games with the headset. It works fine for other games, however. Help would be great :(

*UPDATE AS OF AUGUST 2017*

I just want to say thankyou to everyone that has taken time to read and add to this thread in order to help others fix this common issue, it seems lots of people have this problem and i dont think even steelseries know whats up with the headset, so thanks once again to everyone that contributed to this post <3

[Ciao Adios]

I have a little solution. When u want to play, just launch music on youtube or in computer and then launch the game. Turn off the music and play. This helps me

[ayoitslilith]

Restarting the PC actually fixed the issue for me. Make sure that the Siberia Engine will not turn on with the PC.

[Mees]

Dear people, I think I have got a way to stop this problem: Siberia have their own gaming designing program, you can download that with this link: https://steelseries.com/engine When you open up the application it wil say your device has an update. Since I did the update I haven't got the turn on and off issue. I hope this helps.

[Yaboiss]

Guys, lets think here, what do we have in common? Let's figure it out
I Have a Asus P6Tse, anyone else with Asus Boards? It runs the audio with realtek.

[Caius Cosades]

Publicado originalmente por Sgt. 6uui:

Guys, lets think here, what do we have in common? Let's figure it out
I Have a Asus P6Tse, anyone else with Asus Boards? It runs the audio with realtek.

That is the same as my mobo, but i think mine is a later version

[miks]

I have same problem with my siberia 150 some one fixed it?

[Mati]

Same thing

[Tunalemon]

Same problem here, been ♥♥♥♥♥♥♥ around with it in this thread:

http://steamcommunity.com/app/310560/discussions/1/152393186503811001/

[MemeWindu]

same issue but it disconnects but then in 2 or 4 sec connects back and goes normal for me
oh and it doesnt happen in some games nor when not playing anygames

[Wraths]

i might have just found a fix, go into steelseries engine, add arma 3 as your favourite game, then add the siberia 150 as the defualt device and it should work. about to test now.

[Caius Cosades]

Publicado originalmente por Wrathsful:

i might have just found a fix, go into steelseries engine, add arma 3 as your favourite game, then add the siberia 150 as the defualt device and it should work. about to test now.

Does it work?

[Kärrykauppias]

I have the same Headset and the same issue...it works well on other games and music and stuff, but if I go to play GTA V, The Forest, or the new HITMAN, I hear nothing! I went to the soundbar to check the headset was where the sound comes out, I noticed that all it did, was using some SPDIF voice thinggy, then it found my headset, then went back to SPDIF, then went back to my headset, and so on.......So there's no way to fix it?

[Bad 💀 Motha]

Publicado originalmente por Toxman:

I have the same Headset and the same issue...it works well on other games and music and stuff, but if I go to play GTA V, The Forest, or the new HITMAN, I hear nothing! I went to the soundbar to check the headset was where the sound comes out, I noticed that all it did, was using some SPDIF voice thinggy, then it found my headset, then went back to SPDIF, then went back to my headset, and so on.......So there's no way to fix it?

Disable the Motherboard and GPU Audio in Device Manager.
Don't need to Uninstall those, just Disable them.
Leaving your USB Audio as the only device.
Then check that it is Default under Playback/Recording in Windows.

[SeppoHovi™]

USB version of siberia 150 has some serious bugs in its firmware and updating its firmware with steel engine 3 doesnt work. Contact steelseries support they will give you link where you can download program that updates headphones firmware. This solved all my problems.

[Infidel Preacher]

Publicado originalmente por Freshman Adeem:

I got this headset the other day as a christmas preasant, it was working fine until i loaded up gta v or tf2, it keeps connecting then disconnecting itself very abruptly, around every 2 seconds, its impssible to play these games with the headset. It works fine for other games, however. Help would be great :(

I wrote to SteelSeries support and i was provided a reply by their staff. I updated this firmware by following the instructions vermabtim and my issues have been resolved. The headset no longer disconnects.

Here is what the support professional from SteelSeries gave me..

//We've been working on a way to distribute the firmware update that fixes this, but haven't been able to put together something that works 100% of the time. We do have a program that will update the headset's firmware, but you may need to run it several times before the update is successful.

You can download the update tool here: https://steelseries.box.com/s/j9zjkbnbsu7nxmwulekv31vkfvlqlq1a

Follow the instructions below to use it. Please do not redistribute this link or the tool itself.

1) Connect your Siberia 150
2) Extract the Release folder from the .zip
3) Run Siberia150FwUpdate.exe
4) Press the Update button
4a) If the firmware update fails or it's unable to open the device, reconnect your Siberia 150 and then close and re-run the application. You MUST reconnect the headset or it will fail until you do. At most this should only take a few attempts before the update is successful.

You should get a success message if the update is successful.//