Steelseries SIberia 150 USB connection problems

[Caius Cosades]

I got this headset the other day as a christmas preasant, it was working fine until i loaded up gta v or tf2, it keeps connecting then disconnecting itself very abruptly, around every 2 seconds, its impssible to play these games with the headset. It works fine for other games, however. Help would be great :(

*UPDATE AS OF AUGUST 2017*

I just want to say thankyou to everyone that has taken time to read and add to this thread in order to help others fix this common issue, it seems lots of people have this problem and i dont think even steelseries know whats up with the headset, so thanks once again to everyone that contributed to this post <3

[Bad 💀 Motha]

Try another USB port prior to game launch.
If Desktop try a rear USB 2.0 port.

[Das BrÜce]

Hi there. I have the same headset, and am experiencing the exact same issue. I'm on Windows 7. Uninstalling and reinstalling the SteelSeries drivers doesn't help. Any insight?

[Caius Cosades]

Publicado originalmente por Das BrÜce:

Hi there. I have the same headset, and am experiencing the exact same issue. I'm on Windows 7. Uninstalling and reinstalling the SteelSeries drivers doesn't help. Any insight?

I got intouch with their customer support, but they couldnt help, the said to send a refund or replacement ticket because there was nothing i can do to fix it :/

[Tricksy]

Having the same problem with Helldivers and this headset. It would seem to me that it's the headset not being made properly or programed right. What is odd is it stays connected to listen to anything that's not associated with steam; itunes VLC etc.

[Caius Cosades]

Publicado originalmente por Trick$y:

Having the same problem with Helldivers and this headset. It would seem to me that it's the headset not being made properly or programed right. What is odd is it stays connected to listen to anything that's not associated with steam; itunes VLC etc.

i know man, it happens with every game that isnt csgo, i got an rma ticket with steelseries support so i can now send it back and get my 45 pounds back, but i can only spend the 45 pounds on their website :( ill probably end up getting a siberia 200 and just pay the extra £20

[Bad 💀 Motha]

If the device is new, return it back to place of purchase.
Even if was a gift, you have the receipt, correct?

[Caius Cosades]

Publicado originalmente por Bad-Motha:

If the device is new, return it back to place of purchase.
Even if was a gift, you have the receipt, correct?

Yea, ive sent it back today and waiting for the money back, im really pleased with the customer support, it was fast and helpfull, they did everything they could to try and help me

[anjingsama]

♥♥♥♥ man.. i'm having the exactly same issues. especially after i turn on STEELSERIES ENGINE 3.. it always happen. however, it could be fixed by unplugging the usb cable, and i restart dota2. it's not only happen in my game, it happen in my skype, so i also restart my skype. and i plugged it in again, set my audio in dota, and yeah he's healed.
dunno why, even the issue happen, the led still on.
anyone can help?
i have number 2 issues, i want my headset to be monitored, so i turned on 'listening to this device' in my audio settings in windows7. but the terrible feedback sound appear....

i search for the issues, and i found an HP product page. and there said :
A feedback sound may be heard when the "Listen to this device" option is selected. The noise occurs when a microphone or earphone is not connected to the system.
To resolve this issue, make sure a microphone is attached to the system before enabling the Listen to this device function. Alternately, this issue can be resolved by disabling the Listen to this device option.

damnit.. what happen???

i hope steelsteries staff read it.

[Caius Cosades]

Publicado originalmente por NYOZEKA:

♥♥♥♥ man.. i'm having the exactly same issues. especially after i turn on STEELSERIES ENGINE 3.. it always happen. however, it could be fixed by unplugging the usb cable, and i restart dota2. it's not only happen in my game, it happen in my skype, so i also restart my skype. and i plugged it in again, set my audio in dota, and yeah he's healed.
dunno why, even the issue happen, the led still on.
anyone can help?
i have number 2 issues, i want my headset to be monitored, so i turned on 'listening to this device' in my audio settings in windows7. but the terrible feedback sound appear....

i search for the issues, and i found an HP product page. and there said :
A feedback sound may be heard when the "Listen to this device" option is selected. The noise occurs when a microphone or earphone is not connected to the system.
To resolve this issue, make sure a microphone is attached to the system before enabling the Listen to this device function. Alternately, this issue can be resolved by disabling the Listen to this device option.

damnit.. what happen???

i hope steelsteries staff read it.

i got a refund and paid an extra 20 pounds for the siberia 200, had no problems so far

[Hue]

Has anybody found a fix?

[Caius Cosades]

Publicado originalmente por Hue:

Has anybody found a fix?

I sent it back to steelseries, and they refunded it, and i spent an extrea 20 pounds and got the siberia 200, i dont think there is a fix for it and its just an overall product fault :(

[Hue]

Publicado originalmente por Qlashniqov:

Publicado originalmente por Hue:

Has anybody found a fix?

I sent it back to steelseries, and they refunded it, and i spent an extrea 20 pounds and got the siberia 200, i dont think there is a fix for it and its just an overall product fault :(

Eh , I guess ill just stick with it as the only game I play anyway is csgo and it works fine with that , really a strange issue though

[Caius Cosades]

Publicado originalmente por Hue:

Publicado originalmente por Qlashniqov:

I sent it back to steelseries, and they refunded it, and i spent an extrea 20 pounds and got the siberia 200, i dont think there is a fix for it and its just an overall product fault :(

Eh , I guess ill just stick with it as the only game I play anyway is csgo and it works fine with that , really a strange issue though

I know, it is really weird :/

[AJB]

A fix Would be really appreciated it sucks so bad that this is whats happening i bought this recently.

[Caius Cosades]

Publicado originalmente por Walrus:

A fix Would be really appreciated it sucks so bad that this is whats happening i bought this recently.

Dude just sent a support ticket to steel series, they will give you store credit so just pay the extrea 20 pounds and get the 200, mines perfect with no problems so far