r.linder Dec 2, 2024 @ 12:30pm
Don't fall for "PC rental" scams like NZXT Flex
https://www.youtube.com/watch?v=0pomC1CfpC0

TL;DW for people that don't want to watch a super long video:

1. NZXT offers a "service" called Flex, where consumers can rent a gaming computer from NZXT for a certain monthly fee.

2. The monthly fee is constantly increasing and cancellation has proven to be a hassle, and also a massive security risk for users as NZXT lays claim to all user data left behind on the machine, even if that data is deleted but still recoverable from the storage drives.

3. NZXT constantly changes the specifications of their machines but doesn't change the price and forgets to change performance data on the webpages, so you might rent a machine and expect much better performance than what you actually got. People often wait before buying as well so they might even go back to finalize their purchase without noticing that NZXT downgraded the specs for the same price without notice.
The only caveat to this is that NZXT's contract states that if the machine isn't within 10% of the advertised performance, then the machine can be returned on those grounds, and because NZXT doesn't update all of the advertising information, they're making that front easier.

4. NZXT advertises this service through various brainrot influencers on YouTube, TikTok, etc. that spread NZXT's scripted lies. Things like "for as little as 59 dollars per month, you can own a high end gaming PC!" (when you don't own the machine, NZXT does, and the hardware is far from high end on the low end side of the program), making false claims on warranty (there is no warranty for the user, and if they break it, NZXT will likely expect them to pay damages), and false claims on there being "no strings attached" when there are many strings attached in NZXT's contract with the consumer.
One such advertiser also claimed that you could rent the PC for a month to win a Fortnite tournament to build or buy your own machine and then cancel the Flex contract.
These advertisements are clearly targeting youths and people in dire financial straits that can't afford to dump over $1000 at once on a gaming machine and don't know how to maximise performance per dollar with other methods like deal hunting on the second hand market.

5. GN has completely permabanned NZXT from ever advertising through them ever again (and started a ban list on their website) and their $23,000 ad campaign set for December was cancelled with no charge made for NZXT. They will only cover NZXT when absolutely necessary like in instances like this and the H1 case fire issues that NZXT danced around.
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Showing 16-30 of 54 comments
r.linder Dec 2, 2024 @ 9:39pm 
Yeah nobody ever said PC rentals were sensible, it never makes sense. If you don't have the money to build a new gaming machine, then you wait. Paying a monthly fee for a machine that isn't yours sets you up to wait even longer while you waste money on a machine that isn't yours.

Far more sensible to get an old office machine and throw in a 1650.
Last edited by r.linder; Dec 2, 2024 @ 9:40pm
emoticorpse Dec 3, 2024 @ 6:53am 
Originally posted by Nonebit:
Originally posted by r.linder:
https://www.youtube.com/watch?v=0pomC1CfpC0

TL;DW for people that don't want to watch a super long video:

1. NZXT offers a "service" called Flex, where consumers can rent a gaming computer from NZXT for a certain monthly fee.

2. The monthly fee is constantly increasing and cancellation has proven to be a hassle, and also a massive security risk for users as NZXT lays claim to all user data left behind on the machine, even if that data is deleted but still recoverable from the storage drives.

3. NZXT constantly changes the specifications of their machines but doesn't change the price and forgets to change performance data on the webpages, so you might rent a machine and expect much better performance than what you actually got. People often wait before buying as well so they might even go back to finalize their purchase without noticing that NZXT downgraded the specs for the same price without notice.
The only caveat to this is that NZXT's contract states that if the machine isn't within 10% of the advertised performance, then the machine can be returned on those grounds, and because NZXT doesn't update all of the advertising information, they're making that front easier.

4. NZXT advertises this service through various brainrot influencers on YouTube, TikTok, etc. that spread NZXT's scripted lies. Things like "for as little as 59 dollars per month, you can own a high end gaming PC!" (when you don't own the machine, NZXT does, and the hardware is far from high end on the low end side of the program), making false claims on warranty (there is no warranty for the user, and if they break it, NZXT will likely expect them to pay damages), and false claims on there being "no strings attached" when there are many strings attached in NZXT's contract with the consumer.
One such advertiser also claimed that you could rent the PC for a month to win a Fortnite tournament to build or buy your own machine and then cancel the Flex contract.
These advertisements are clearly targeting youths and people in dire financial straits that can't afford to dump over $1000 at once on a gaming machine and don't know how to maximise performance per dollar with other methods like deal hunting on the second hand market.

5. GN has completely permabanned NZXT from ever advertising through them ever again (and started a ban list on their website) and their $23,000 ad campaign set for December was cancelled with no charge made for NZXT. They will only cover NZXT when absolutely necessary like in instances like this and the H1 case fire issues that NZXT danced around.
No sane person would actually rent a PC for a monthly fee anyway in my opinion when you can simply just save up and build a computer yourself (or buy a prebuilt if you can't build a PC)

This thread may aid in the education of the insane.
wesnef Dec 3, 2024 @ 7:26am 
Originally posted by r.linder:
They're targeting buyers that don't have a whole lot of sense, that's the problem.

One hopes that people "that don't have a whole lot of sense" aren't watching clickbait streamers, because there's a lot of misinformation & sensationalism out there. That just doesn't need more credulous drones eating it up with a spoon.


(that said, "renting a gaming PC" just sounds dumb.)
Originally posted by r.linder:
Yeah nobody ever said PC rentals were sensible, it never makes sense. If you don't have the money to build a new gaming machine, then you wait. Paying a monthly fee for a machine that isn't yours sets you up to wait even longer while you waste money on a machine that isn't yours.

Far more sensible to get an old office machine and throw in a 1650.

well the only way it would make semce if they make it a proper plan.. like with those magazines.

say the cost for me to drive a new car sell it after a year as soon as new model comes out.. but new model.. that going to be costly.

sobody wo always buys an year old used.. amdcsell it a year later.. same issue.

now if a firm would find say 5 customers..

custer a pays 80% from what he normally would spend on owning new cars and gets a new car under his bum..

this car than is not sold but cleaned and semd to customer 2 who liked to pay less to always have a car of 1 to 2 yo old.. he again pais less per month than buying and selling would have set hom down..

repeat this for cusomert 3, 4 , 5 etc..

and you get a tidy profit while it is a good deal for all.
after all selling 2d hand parts is a nightmare of lowball offers and quick depreciation..
while buying 2d hand you wont find what you need amd are often scammed or get broken stuff.

if some firm said.. you get a pc the best parts there are for everything.. best ram best gpu best everithing.. we upgrade it once every 6 months.. and take the old parts with us for another user..

and for others having the best of 5 years ago is fine.. plus all in between..
that could be an interesting concept...ح
Last edited by De Hollandse Ezel; Dec 3, 2024 @ 8:24am
Preacher Dec 3, 2024 @ 8:41am 
Just use geforce now lol
Wampum Biskit Dec 3, 2024 @ 2:48pm 
Originally posted by Dr.Shadowds 🐉:

Like leasing makes WAY more sense to people that desperate, or needing something ASAP lacking funds, but rental is just dumb thing anyone would do.

you got to be careful with that too , a lot of those are just as predatory , you already pay way more then the machine is worth even with the 90 days same as cash option , and if you go the length and fulfill the lease you're looking at paying well over double of what it was worth.

I haver seen PC's worth 1000-1200 go for 1800+ and if you look at the lease terms you end up paying 3K+ , it's absurd.
Bad 💀 Motha Dec 3, 2024 @ 5:56pm 
NZXT responds to damning Gamers Nexus video accusing it of running a "predatory, evil" rental scam https://www.techspot.com/news/105781-nzxt-responds-damning-gamers-nexus-video-accusing-running.html
r.linder Dec 3, 2024 @ 9:35pm 
Originally posted by Bad 💀 Motha:
NZXT responds to damning Gamers Nexus video accusing it of running a "predatory, evil" rental scam https://www.techspot.com/news/105781-nzxt-responds-damning-gamers-nexus-video-accusing-running.html
LOL nice, their response is pretty typical and more or less what I expected, just a generic corp damage control response
Last edited by r.linder; Dec 3, 2024 @ 9:35pm
Rod Dec 3, 2024 @ 11:58pm 
NZXT are dead as a company now.
Bad 💀 Motha Dec 4, 2024 @ 12:12am 
I never liked anything from them anyways. I never saw them ever offering something unique. Their cases sux and most lack airflow. Anyways just my 2-cents.

Overall yea they definitely shot themselves in the foot. They'll just be viewed as we see DELL, HP, Lenovo
r.linder Dec 4, 2024 @ 12:57am 
Yeah I never really liked their stuff either -- friend of mine had their very first case, the Guardian, and it was awful in both function and appearance. Their later cases were total opposite, very sleek but simple, and still mostly terrible for airflow, and other brands copied them so then a whole bunch of cases out there were mediocre. Their coolers are really nothing special either, just overpriced junk with proprietary junk software.
Bad 💀 Motha Dec 4, 2024 @ 1:54am 
Yea if it has bad airflow, WTF good is it. That's just the way I have to view every PC Case
Dutchgamer1982 Dec 4, 2024 @ 2:25am 
ok I looked into it..

basicly the predatory process is

A that they advertise a system as buy or rent.. but that they than if you press rent give a slighly lower (sometimes 10% lower performing) system..

thats false advertising and against the law.

B that they make themselves out of reach/ignore cancel contract requests

**again against the law.. luckely if you have send them a notification letter per snailmail.. you are legally allowed to tell your bank to block all payments.. (which in my nation works) and if they than sue you for payment.. you can easely win that... (but that still would disqualify you for loans untill that case has passed.. so thats still quite anoying)

-> so scumbag practicies.. and a good reason never to deal with them.

C they ask a rather steep rent price.. basicly asking 1/7th the price of buying a system in rent.
->

I get partly why this is.. after all this is rent not lease. you could rent the system 1 month and cancel.. that ment they now have a used system which is easely a 30% of system value writeoff vs new.
plus they now have hardware they cannot send to a new customer...

so it kind of make sense.. that this will charge more than lease, or even a loan and payment plan would charge... for those still presume you pay the full amount eventually.. which this plan does not.. freedom to cancel at any moment has it's price...

-ofcourse if you than hinder that one reason for the price.. that freedom.. impossible by ignoring and obstruction cancelation requests.. well that is again scummy behaviour.

especially for the ONLY reason customers would ever take this is for short term lease 1 or two months.. and than cancel.. if they need the system longer it makes no sence..

I would advise the compagny to add a minimum 6 months lease period.. and make the amount per month lower as you have the system longer.. + let the user keep the system after 3 years..

to ask 1/7th of a new system for 1 month rent.. makes sense.. but to keep charging that even many months in.. does not make any sense..

say I want to host a big lan party event this summer 2 months...
I could buy 1000 x 2000 euro pc and have than to deal with selling them all 2d hand after the event...

or i would rent them for about 300 euro a month so 600 each for 2 months from this firm.
sounds like a better deal.. my event costs can factor in that 600 writeoof over 2 months.. and nzxt can handle selling 1000 2 month old computers instead..

but thats not the kind of contract they aim for..
Last edited by Dutchgamer1982; Dec 4, 2024 @ 2:27am
Tonepoet Dec 4, 2024 @ 2:31am 
I'm not going to say this is a good service as advertised. As advertised they're suggesting that you stay subscribed and get a new system every couple of years.

At $60 per month, if you were to buy into it for two years then you would've spent $1440 total. If we deduct 7% to account for sales tax, then we're saying that it's price equivalent with a $1340 system, whereas you can just buy a Player: One system directly from them for $830 M.S.R.P. (so maybe $890 with tax), and it has better parts in the first place.

It's a pretty awful alternative to using say a credit card, or Paypal credit as a replacement for owning a P.C., and it shouldn't be marketed as something you should be doing long term like it is now.

Heck, Best Buy will finance the M.S.I. Codex R2 with the same 12400f C.P.U. and RTX 3050 G.P.U. for $31.25 monthly with a Best Buy Master Card and at the end of 24 months, you own the machine only having spent $846, not even having spent a full hundred dollars extra on top of the price of the prebuilt system.

With smaller payments, an approximate savings of 40% and the acquisition of actual ownership rights over the hardware, it's looking more economical to simply upgrade and sell your system every two years.




However, with all of that having been said, Gamer's Nexus is really coming off as a bit harsh to Nzxt here. They're not just condemning the service, but the company as a whole, and that seems rather uncalled for given the circumstances.

Although the deal is bad as a replacement for buying a P.C., it doesn't seem completely useless in principle. The name "flex" gives me the impression that this isn't necessarily meant to be a long term deal. It suggests you decide how long to keep the system, and you can't compare that to a loan to buy something because you have to keep what's loaned.

You spend $60, get a low end gaming P.C. for a little under a month, cancel your subscription, send it back when you don't need it anymore. Could be useful if you sent your main rig in for warranty service, or if you're organizing an event such as a L.A.N. party or tournament. Granted, with the way this service works, without prorated refunds

The Nzxt flex webpage states you can cancel your subscription at any time without paying fees[nzxt.com], and they have a separate webpage showing https://support.nzxt.com/hc/en-us/articles/26538659651355-How-do-I-cancel-my-NZXT-Flex-Subscription.

Gamer's Nexus didn't really describe what they did to try and cancel the subscription in detail so much as gloss over it to , so I can't even evaluate if they contacted the right department of the company. If Nzxt is making it purposefully difficult to make a return, then sure, it's scummy, but if it's actually pretty easy if you follow the recommended procedure then not so much.

If the deal is "you spend $60 to get a computer with a 12400f and an RTX 3050 to play with for a month" then like that's not necessarily awful. the M.S.I. Codex R2 on Best Buy[www.bestbuy.com] costs $750.

Could hypothetically be useful to rent a computer for a month or two while your main rig is in the shop getting repaired. If you are allowed to disassemble the machine, it Could be useful for borrowing the parts you need to test your computer so you don't have to send it into the repair shop in the first place, if the configuration is similar enough to your own. It might even be useful if you're organizing an event like a L.A.N. party or a tournament since you can get temporary access to thousands of dollars' worth of machine for pennies on the dollar of what it would cost to purchase.

On just $60, it's hard to see how nzxt even makes a profit on a single month rental because shipping such a large parcel can't be cheap, and it has to be sent both ways. Is the customer liable for shipping


Would I use such a program myself? Probably not. If I was strapped for cash and needed a P.C., I'd probably look for used surplus office systems that can accommodate a discrete graphics card (even if it's just single slot low profile) if I was in a pinch, but even so, I don't think you can get that spec. for just $60. For $65 I found a listing for a couple of used Dell Optiplex 5050s with an i5 7600 and possibly no discrete G.P.U.[www.ebay.com] Toss in an RX 580 for about $40[www.ebay.com] and for 'bout $100 you meet spec. for Street Fighter 6. The value of the system is so depreciated that I could probably get most of my money back if I resold it. Still, there are downsides to that approach. A 7600 XT

Second of all, as a (former) advertiser for the company, Gamer's Nexus really ought to know Nzxt's model naming scheme by now. The lowest tier product at any given time is the Player One, and then they increment the number of players as you go farther up the stack. This really is an Nzxt Player One they're renting out. It's just that it is last year's configuration they're renting out to customers[web.archive.org] rather than this year's. I doubt that it is so much nzxt is intentionally meaning to mislead customers into renting worse product, so much as they have these old unsellable systems lying around that they may as well rent out to others, and their naming conventions lack adequate means to differentiate them. That's a fault of Nzxt, and Nzxt specifically to be sure since other brands use model numbers, but I do not think they are acting with malice as Gamer's Nexus seems to indicate. This is an easily remedied mistake, if nzxt starts referring to their systems by the year of configuration, like car companies do, and stipulates to which year of release the system being rented belongs.

Third, Gamer''s Nexus suggests that Nzxt should have a rent to own option, and to be quite frank, I'm not really seeing much of a point in that. Nzxt is already partnered with affirm to offer financing on their systems and at the sales price of $769 for an NZXT player one with a 13400f, 16 gigs. of D.D.R. 5 and an RTX 3060, you can make payments of $70 per month for twelve months to own the system for a total of $832 after interest, based on Affirm's purchasing power figures.

Fourth, Youtuber advertising can get pretty vapid, asinine and out of hand, particularly since the Youtubers like to maintain creative control over their own video, might not have comprehensive understanding of a product or deal. It's pretty difficult to control an army of Youtube advertisers.

Fifth, liability waivers that try to minimize responsibility to the maximum extent possible are pretty standard form legalese. It doesn't necessarily make them right, but I mean Steam does something similar if you look at section 7 of the subscriber agreement.

Sixth, the distinguishing factor between a rental agreement and a lease is that a rental agreement is less committal because it's a month to month arrangement with no early termination fee, so yeah, the month-to-month price is subject to change.

Finally, isn't literally everybody trying to collect and sell whatever data they have on you? This kind of feels like a case where you should possibly encrypt the drive before using it and wiping it before returning it as a best practice to prevent some identity thief from trying to steal your credit card info using data recovery software anyway.

Insofar as the various recent scandals go, I find the Asus warranty scandal and the Raptor Lake cover-ups far, far more worthy of reproach than this. Here Nzxt is just offering a potentially bad deal, particularly if the device is kept long term but most of what is problematic also kinda all laid out in the open for a responsible customer to figure out how bad it is to buy into this as a long term investment. I feel like the dishonor of first formally banned sponsor probably should've gone to Asus, but then, even with their relative financial independence, it's hard for Gamer's Nexus to go against a brand that is such a major player simply because reviewers can't ignore such a large segment of products on the market.




Now don't get me wrong. The point here isn't necessarily that what Nzxt is doing isn't bad. I'm just saying I don't think it's half as bad as it is made out to be, and Gamer's Nexus is coming across as somewhat of a bully by trying to slather on such harsh shade as this, likely for dramatic effect. It's not a good look on them.

The worst thing about this whole ordeal is that NZXT doesn't make a genuine effort to verify the identity of their customers to ensure that it's at least actually a legal adult entering into the rental agreement, so that is problematic, if not outright evil.

It is also quite bad that they position this as a good long term agreement where you'd plausibly take advantage of a so-called lifetime warranty and replace it in a couple of years, but it's not very hard to figure out how bad that sort of arrangement is if you have functional knowledge of multiplication and just cross-reference the Affirm deals using the purchasing power link next to the add to cart button in Nzxt's own online storefront.

Also a lot of this is whataboutism over rather unlikely scenarios. I don't very much think that people would be willing to rent a computer for $60 a month long term if they weren't even willing to pay $10 a month for a Stadia subscription, but meh.
Guydodge Dec 4, 2024 @ 3:59am 
Originally posted by Crashed:
JayzTwoCents just dumped NZXT and is editing his videos to remove the sponsors.
only after people found out ..HOW NOBLE !!! :steamfacepalm:
but he got paid till then.you dont think he knew ? its his job to know these things.
Last edited by Guydodge; Dec 4, 2024 @ 4:00am
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Date Posted: Dec 2, 2024 @ 12:30pm
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