Randomly keyboard/mouse won't work on boot (Windows 10)

[IcyTorrent]

Randomly my keyboard and or mouse won't work on boot. They will both work in the bios, but upon reaching the Windows 10 log in screen, they sometimes do not work. The device appears to have no power (no lights on mouse or keyboard) and doesn't respond to any actions. Unplugging them and plugging them back in or even switching USB ports (even from 3 to 2) doesn't seem to do anything either. I have also updated the drivers of both devices to the newest versions. Generally the only way to fix it is to reboot multiple times, sometimes upto six times which can be quite annoying.

My specs are as follows:
OS: Windows 10 x64 (all updates installed).
CPU: Intel Core i5-4960k at 4.4GHz
MB: MSI Z97 Gaming 5
GFX: Asus Direct CU II 780 SLI
RAM: HyperFX 16GB 1600mhz
HDD: 1 TB Western Digital
SSD: 1TB Samsung 850
PS: 1050W EVGA
Mouse: Logitech G502
Mousepad: Steelseries
Keyboard: Corsair Vengeance K70 (Red Switches)
Headset: Steel Series Siberia V3 Elite
Monitors: Acer XB270HU, Asus VG248QE

[Black Mambo № 5]

Did you do a clean install of the drivers? I had this problem, although in Win7x64 after I upgraded the firmware of my DAChroma.
Had to uninstall and then install the drivers to get the mouse to work on log in screen.

[Septevar]

your chipset drivers up to date?

[The Muppet Surgery Special]

Check your USB hub. Sometimes they don't detect them on boot.

[IcyTorrent]

All drivers were freshly installed with no previous version and checking the chipset driver for my motherboard it is the same one I already have. I'm confused as to how I can check my USB hub? Other devices work on it, even on the same ports (such as external HDD) but just not the mouse or keyboard.

[Septevar]

got another mouse and keyboard you can test on the system? as unlikely as it may be both devies could be fried.

And try to get into the BIOS to check if the USB ports are powered

[TooSpooks 👻]

Hello,

This also happens to me as well. I just have to unplug them and plug them back in. I also have the exact same keyboard snd mouse.

Publicado originalmente por IcyTorrent:

Randomly my keyboard and or mouse won't work on boot. They will both work in the bios, but upon reaching the Windows 10 log in screen, they sometimes do not work. The device appears to have no power (no lights on mouse or keyboard) and doesn't respond to any actions. Unplugging them and plugging them back in or even switching USB ports (even from 3 to 2) doesn't seem to do anything either. I have also updated the drivers of both devices to the newest versions. Generally the only way to fix it is to reboot multiple times, sometimes upto six times which can be quite annoying.

My specs are as follows:
OS: Windows 10 x64 (all updates installed).
CPU: Intel Core i5-4960k at 4.4GHz
MB: MSI Z97 Gaming 5
GFX: Asus Direct CU II 780 SLI
RAM: HyperFX 16GB 1600mhz
HDD: 1 TB Western Digital
SSD: 1TB Samsung 850
PS: 1050W EVGA
Mouse: Logitech G502
Mousepad: Steelseries
Keyboard: Corsair Vengeance K70 (Red Switches)
Headset: Steel Series Siberia V3 Elite
Monitors: Acer XB270HU, Asus VG248QE

[initiaLiSeD]

Update BIOS, update Chipset and USB drivers, Update Keyboard and mouse drivers.

[mikO]

Publicado originalmente por initiaLiSeD:

Update BIOS, update Chipset and USB drivers, Update Keyboard and mouse drivers.

I solved this by doing a clean install so give that a go.

[Bad 💀 Motha]

There shouldn't be any USB drivers to install if using USB 2.0 ports, which u should be using for Keyboard/Mouse. Try other USB 2.0 ports.