Beware of Newegg! Scamming consumers!

[ZeekAncient]

I have been a loyal Newegg customer for a long time. I have spent many thousands of dollars on Newegg. I have never had any issue with Newegg. They have always refunded me promptly on products I ordered by accident and didn't need. And they have given me hundreds in gift cards. I always try to order from Newegg, unless I can find a part cheaper somewhere else that Newegg can't match. Last year I ordered my CPU and chassis on Amazon because they were on sale there.

But apparently they have been scamming customers. Consumers have been ordering Intel (LGA Socket) motherboards and realizing they made a mistake, or whatever, and RMAing them. Sending them back unopened, sometimes in the original shipping box, and getting an email back from Newegg stating that the product is damaged, and that some pins are bent. For AMD fans that have never bought Intel, LGA stands for Land Grid Array and the pins are on the motherboard. AMD has always used PGA (well except for Threadripper), which is Pin Grid Array, and the pins are on the CPU. But AMD's upcoming Zen 4 will be AM5 which will be LGA.

Apparently customers, in some cases, have not been getting their money back, and essentially getting ripped off by Newegg. Even though, apparently, the motherboards were brand new and not even handled by the customer. And Newegg has not even sent them back the motherboard. A lot of consumers have complained about this but Newegg has done nothing. Until Steve, from Gamers Nexus, had the same exact issue and made a stink about it.

I think this is a big deal. I have always bought from Newegg. But this is a shady way for them to get money out of people and there is not much the consumer can do. Newegg essentially tells them they are lying, and the consumer would have to take them to small claims court. Which can cost money and take time.

But Gamers Nexus is pretty big in the tech world and they made a stink about it. So Newegg responded. I think this is very interesting. And for anyone who is a techy like me. These are some very interesting videos to watch. And beware about returning a brand new Intel motherboard to Newegg.

https://www.youtube.com/watch?v=2fnXsmXzphI
https://www.youtube.com/watch?v=ADdxoewAdQw
https://www.youtube.com/watch?v=_YGA8ufRjiY
https://www.youtube.com/watch?v=UfcTm6cfkFQ

[CZI]

I used to like new egg too.

But they seem to be a platform of resellers now.

[ZeekAncient]

Opprinnelig skrevet av CZI:

I used to like new egg too.

But they seem to be a platform of resellers now.

Oh big time. Go look on Newegg for a GPU and you will find a plethora of them available. For outrageous prices. But none of them are sold by Newegg. All the ones sold by Newegg, for reasonable prices, are out of stock.

Oh, you can join the Newegg shuffle. And if you get lucky and get selected, not likely, you might be able to buy a GPU, but it will be in a bundle.

And last summer, they were bundling Gigabyte's infamously bad exploding PSUs in the bundles. To try and purge their stock of them. And if you got unlucky and got a bad PSU, you couldn't just return the PSU, you had to return the GPU as well.

Newegg has gotten shady.

[Guydodge]

ive purchased allot of expensive tech thru newegg and to date have done zero returns.
2 cpu motherboard combos,2 monitors,1200 watt platnium PSU.just to mention a few
so dont have an opinion on that,but this newegg shuffle thing is what disturbs me.
making you buy some crappy piece of tech because they know they can.

[ZeekAncient]

I have spent a lot of money through Newegg over the years and I have gotten lucky. I have returned a few things, but have gotten lucky and have not got ripped off. I was a little worried this past November when I had purchased a Samsung 980 Pro SSD and decided pretty much right away that I didn't want it. I tried cancelling the order, and even though it was the same day, like within a couple hours of ordering, they said it was too late and it was already in the shipping process. But I know it wasn't shipped yet because it was a Sunday. But nonetheless they told me I would have to send it back when I got it to get refunded.

But the customer service agent said he would try to issue a send back, or something like that, through UPS and they would just get the shipment back from UPS and refund me. But the tracking of the package was all over the place. First saying it was getting sent to me, so I thought I would have to send it back. Then the day that I was supposed to get it, it said that UPS got a message to send back to sender. Well, I live in Maine and the package was sent from California. So the day that I was supposed to get it, tracking said my package was in my town, so they sent the package all the way from California, then saw that Newegg had issued a send back, and now they were gonna send it back to California. I thought this was weird. And then I didn't see anything change on the tracking status for two weeks. And I was in contact with Newegg that whole time, and they didn't seem to know if I was gonna receive the package or they were getting it back. I started to think to myself that I was getting scammed.

But finally, over a month after I placed the order and tried to cancel it, the tracking status said it got sent back to Newegg and a couple days later I got refunded. But if Newegg would have been smart, they would have just cancelled the order when I asked. Because I know they hadn't sent it yet. And alls they did was ship a package from California, that got sent all the way to Maine, and then back to their warehouse in California, and just refunded me my money. They could have just cancelled the order, gave me my money back, and never sent the damn thing.

This whole motherboard thing is pretty sneaky though. Because even if you never open the motherboard box, and send it back, they can just turn around and say that they know it was opened because there is a pin bent. And you have no way of proving it. So you are screwed. They did it to a lot of people apparently, but they just happened to do it to Gamers Nexus which has a popular platform to blow the whistle on them. Really Newegg was just finding excuses not to accept returns it seems.

[UserNotFound]

Gosh, the only RMA'ed item I'd gotten from newegg was the RX Vega64 Red Devil, but the RMA involved TUL Corporation, and not newegg itself. That explains the rather easy time I'd had with the RMA, sent the card to TUL Corporation in California (IIRC) and within weeks, received the replacement card (which is in my 2nd rig). After hearing about this, not gonna buy from newegg ever again....

[AbedsBrother]

Had one RMA w/ Newegg many years ago (an A10-6800K APU). No issues, they sent a new product immediately. Too bad that it has come to this.

[↑↑↓↓←→←→BASelect]

I ordered many things over 15k on newegg and only had to RMA 2 hdds last year when i got them they both had a small dent on the top where the label is. They was very small dents. But i returned them for replacements cause i knew seagate would throw a stink and say i did it and void the warranty for the drives. I RAM'd them with newegg they gave me a prepaid label. I used the same boxes and same hdd bubble wrap and sent them back 2 weeks later i had my new drives.

So i never had a problem with newegg and only RMA'd 2 things. That was the first time i had to RMA something from newegg since the 12 years i have been using them.

[emoticorpse]

This sounds interesting. Especially the part about Zen 4 being LGA since I only use AMD and had absolutely no idea this was going to happen. I'm used to pins being on the CPU. Wondering now if motherboards will be more expensive and how prices will play out overall for an AMD build.

I only bought of Newegg like once for a full build back around 2005/2006 or around there. After that I stopped, but every now and then visit their site but without real need for buying things (I guess just to observe prices and whats available).

Damn, I really hate to say this also and it might sound like a troll response but after the last thread with the guy who was obsessed with Hardware Jesus (or something like that), I can't take this guy seriously anymore (or Gamers Nexus) for that matter.

That being said, I'll try to keep this in mind and take it seriously coming from you while forgetting Gamers Nexus said anything about it.

[plat]

I read some other posts on this topic. It seems this was an open-box motherboard. So GN never opened it and therefore, never saw what Newegg claimed. The damage could have really existed but was sold anyway as "open box" from the very start.

Good thing there's a Micro Center near me. I want to see the merch before I buy it. Otherwise, it's your word against theirs.

[Cathulhu]

Still, a mainboard with such a defect should have never gotten shipped this way in the first place.
Even the most brain-numb person should have noticed that the package was never opened.

[emoticorpse]

Opprinnelig skrevet av plat:

I read some other posts on this topic. It seems this was an open-box motherboard. So GN never opened it and therefore, never saw what Newegg claimed. The damage could have really existed but was sold anyway as "open box" from the very start.

Good thing there's a Micro Center near me. I want to see the merch before I buy it. Otherwise, it's your word against theirs.

this is why overall I don't buy online unless I have to and when I do I sadly actually anticipate stuff like this happening so I limit it to cheaper things and if something even halfway expensive I just cross fingers and hope everything works out. Bottom line is I'm at the mercy of the vendor, it's not like I can make go an an all out mission to locate and travel to the place where my stuff is or money is held and forcibly take it back. I just take a loss and move on not buying again from there obviously.

[emoticorpse]

Opprinnelig skrevet av Cathulhu:

Still, a mainboard with such a defect should have never gotten shipped this way in the first place.
Even the most brain-numb person should have noticed that the package was never opened.

I'm not sure how the packaging is, but I wouldn't be surprised if from Newegg's perspective they see a lot of packaging that has been open but people shady people can actually successfully repackage something to make it look as if it never were. Obviously if they knew it was him they would not have questioned it but for anyone else It's probably actually safe to assume people trying to screw businesses over in any way they can. I mean if scalping/forgery/fraud/phishing and everything else out there is a thing why wouldn't it be a thing to turn in damaged merchandise and trying to get a free replacement out of it.

[plat]

Opprinnelig skrevet av Cathulhu:

Still, a mainboard with such a defect should have never gotten shipped this way in the first place.
Even the most brain-numb person should have noticed that the package was never opened.

Did you catch the part where GN (Steve) talked about his first experience with Newegg and an open-box laptop he bought? The description when he got it was so disgusting but it seems Newegg actually shipped this thing the way he described it. Crumbs and hair aren't exactly microscopic.

But you wonder if this bad press will cost Newegg more than what it may have scammed its customers out of. It's not worth it.

[GOD RAYS ON ULTRA™]

Newegg is my go to place to get a GPU for MSRP. I managed to snag a 12gb rtx 2060, rtx 3050, several gtx 1650 and 1650 supers, all at their normal price, all within the last two months.

That's eight GPU in two months without getting scalped. Just get notified and keep the app open so you can put it in your cart right away.

You can totally avoid the scalpers if you try. If you just casually browse around for a GPU you'll most likely never find one at MSRP.

I have never had to return anything to Newegg, so unfortunately I can't speak for this. I only know how to get GPUs.

[Cathulhu]

Opprinnelig skrevet av plat:

Opprinnelig skrevet av Cathulhu:

Still, a mainboard with such a defect should have never gotten shipped this way in the first place.
Even the most brain-numb person should have noticed that the package was never opened.

Did you catch the part where GN (Steve) talked about his first experience with Newegg and an open-box laptop he bought? The description when he got it was so disgusting but it seems Newegg actually shipped this thing the way he described it. Crumbs and hair aren't exactly microscopic.

But you wonder if this bad press will cost Newegg more than what it may have scammed its customers out of. It's not worth it.

I did catch it. In both cases the goods never should have shipped in the first place. Doesn't change anything i said.
And i did see the video in full before this thread was created.