Computer shutdowns only while gaming, not stress testing

[Rikku]

Allo,

I'm having a problem, and it's making me nuts. When playing Baldur's Gate 3, and Once Human, (The only two that have caused it thus far) my computer will randomly shut down. Not crash, just turn off. I can play other games just fine so far, Kingdom Hearts 3 (On Epic), Rabi-Ribi, Sea of Stars, Palia, etc. without issue.

I've run all manner of stress tests (OCCT, all tests, some repeatedly; Prime95, Furmark, MemTest64) on the entire system, as a whole and individual components, and nothing happens. It just passes the tests.

I've been monitoring the temps, and while they're warmer than I'd like, there's nothing alarming (Not much I can do about it, it's a physical problem with the space the computer is in and the layout of the apartment, there's a bit of recirculation, but it's still well within limits)

When nothing was showing any defects, I sort of defaulted to the PSU. I got a new one, and the issue persists.

I've reloaded Windows as well, and that did nothing. My next step is to clear the CMOS, but I just keep forgetting to do it when it's a good time.

Specs:

Ryzen 7800x3D
Gigabyte X670 Aourus Elite AX
BeQuiet Straight Power 1200W PSU (Single rail) (Old one was BeQuiet Dark Power Pro 11 1000W)
64GB Corsair Vengeance DDR5
RTX 4090
Various NVMe drives and SSDs

I'm at my wit's end at this point. I can just start buying new components, but I'd rather just find out what's happening and fix it. Has anyone had this issue before? Was there a resolution?

[r.linder]

Probably just an issue with those games specifically and/or Windows, nothing to do with your system itself

[Revelene]

That's just how computers be sometimes. Precisely why people make a living fixing computer issues.

Stress tests are good tools, but don't completely rely on them for stability. You'll only realize if it is stable with real world use, which is something a stress test cannot replicate.

[GOD RAYS ON ULTRA™]

Maybe the games that are working is because the frame rate has a limit. Maybe you shut off in games without frame rate limit because here your PC being so strong, would go berserk with the frame rate and overheat and shut down.

Abrupt shutdown like that means your PC is in a very unsafe state. So unsafe infact that no time is wasted in shutting off to protect itself.

I would definitely check for unsafe temperatures and make sure the power supply fan is working because it sounds like a thermal issue to me. Either PC itself overheat or PSU overheat.

Kinda like when New World first came out and shutting PCs off equipped with rtx 4090? Remember that? The trick was to enable vsync because those strong PCs would run the frame rate so high that they overheat and shut off.

[[-iD-]]

İlk olarak Revelene tarafından gönderildi:

That's just how computers be sometimes..

computers are a science bud, they have reasons behind everything that happens.
odds are it might be a power issue, ram issue... anything hardware related that doesn't always get accessed.

also a computer is only as good as its user.

[Revelene]

İlk olarak -iD- tarafından gönderildi:

İlk olarak Revelene tarafından gönderildi:

That's just how computers be sometimes..

computers are a science bud, they have reasons behind everything that happens.
odds are it might be a power issue, ram issue... anything hardware related that doesn't always get accessed.

also a computer is only as good as its user.

Yup, precisely why many IT positions pay very well. It can take time and patience to diagnose an issue.

There was a time I was tasked to find out why a subset of servers were under performing and having connection issues. The previous team tasked to figure it out was absolutely stumped. I came in and almost immediately found it was a faulty optic cable. Just goes to show that you cannot rule out anything, especially the small things.

[[-iD-]]

İlk olarak Revelene tarafından gönderildi:

İlk olarak -iD- tarafından gönderildi:

computers are a science bud, they have reasons behind everything that happens.
odds are it might be a power issue, ram issue... anything hardware related that doesn't always get accessed.

also a computer is only as good as its user.

Yup, precisely why many IT positions pay very well. It can take time and patience to diagnose an issue.

There was a time I was tasked to find out why a subset of servers were under performing and having connection issues. The previous team tasked to figure it out was absolutely stumped. I came in and almost immediately found it was a faulty optic cable. Just goes to show that you cannot rule out anything, especially the small things.

yup, i recently redid my entire network and organized everything. and just to be sure? i checked all wires too. it pays to regularly maintain everything at least once a year..
it would be my dream for any network to be set and forget... thats far from reality.
same with pcs.

[[-iD-]]

Op unless you are a power user, finding a pc problem can be like finding a needle in a haystack.
but for power users it can be like finding a neon magic marker in 10x as much hay.
(power users would just use a magnet for the needle)

[Set-115689]

If you use msi afterburner try running the games without afterburner turned on. Msi afterburner with 0 core and 0 memory clock setting might be overclocking the gpu. Could also just look up what the clock speeds should be and then see what msi afterburner runs your stuff at.

Can do logging. Not all programs produce nice logs and some have quirks. Even if the pc shuts down the log will still be there.

Look in event viewer or view reliability history.

Remove all overclocks.

Can try removing the side panel carefully and run the games.

64 gb ram in 2 sticks or 4 sticks maybe?

[[-iD-]]

İlk olarak Set-115689 tarafından gönderildi:

If you use msi afterburner try running the games without afterburner turned on. Msi afterburner with 0 core and 0 memory clock setting might be overclocking the gpu. Could also just look up what the clock speeds should be and then see what msi afterburner runs your stuff at.

Can do logging. Not all programs produce nice logs and some have quirks. Even if the pc shuts down the log will still be there.

Look in event viewer or view reliability history.

Remove all overclocks.

Can try removing the side panel carefully and run the games.

64 gb ram in 2 sticks or 4 sticks maybe?

btw man, shutting down without notice is typically power problems....
oc might do it? but not likely, you aren't exactly blowing out a psu that works with any recent gpu since they have such small oc windows.
gotta check windows event viewer logs to see what its spitting out on shutdown.

otherwise you're just throwing darts at a ocean and thinking there is a target on the other side. but its the size of a pinhole.

also not sure you know this but all recent bios configs that have any overclocking ability can and will reset the bios to defaults if an oc error happens.

for gpu you just turn on factory/debug mode in driver app and it will force no oc.

[_I_]

İlk olarak -iD- tarafından gönderildi:

İlk olarak Set-115689 tarafından gönderildi:

If you use msi afterburner try running the games without afterburner turned on. Msi afterburner with 0 core and 0 memory clock setting might be overclocking the gpu. Could also just look up what the clock speeds should be and then see what msi afterburner runs your stuff at.

Can do logging. Not all programs produce nice logs and some have quirks. Even if the pc shuts down the log will still be there.

Look in event viewer or view reliability history.

Remove all overclocks.

Can try removing the side panel carefully and run the games.

64 gb ram in 2 sticks or 4 sticks maybe?

btw man, shutting down without notice is typically power problems....
oc might do it? but not likely, you aren't exactly blowing out a psu that works with any recent gpu since they have such small oc windows.
gotta check windows event viewer logs to see what its spitting out on shutdown.

otherwise you're just throwing darts at a ocean and thinking there is a target on the other side. but its the size of a pinhole.

the bequiet pp 1200 is more than enough for the build
*unless you dont trust any reviews on it either

it might have problems if the house wiring or breaker or maybe power strip are not rated for 1200+w (120v @ 10a = 1200w)

[[-iD-]]

İlk olarak _I_ tarafından gönderildi:

İlk olarak -iD- tarafından gönderildi:

btw man, shutting down without notice is typically power problems....
oc might do it? but not likely, you aren't exactly blowing out a psu that works with any recent gpu since they have such small oc windows.
gotta check windows event viewer logs to see what its spitting out on shutdown.

otherwise you're just throwing darts at a ocean and thinking there is a target on the other side. but its the size of a pinhole.

the bequiet pp 1200 is more than enough for the build
*unless you dont trust any reviews on it either

it might have problems if the house wiring or breaker or maybe power strip are not rated for 1200+w (120v @ 10a = 1200w)

buuut there is the hardware flaw issue. a cap could be overheating for all you know.

[Set-115689]

You can try turning off docp/xmp in the bios. 4 sticks of ram might not be stable vs 2 sticks.

Reset the bios. Depending on how you do it it might not reset everything. Varies from mainboard to mainboard model.

You can try underclocking the gpu.

Not much point in undervolting the cpu.

Reducing performance by underclocking a component might effect more than the underclocked part since it might reduce the entire systems load.

They might run certain programs during gaming and not benchmark tests.

[_I_]

İlk olarak -iD- tarafından gönderildi:

İlk olarak _I_ tarafından gönderildi:

the bequiet pp 1200 is more than enough for the build
*unless you dont trust any reviews on it either

it might have problems if the house wiring or breaker or maybe power strip are not rated for 1200+w (120v @ 10a = 1200w)

buuut there is the hardware flaw issue. a cap could be overheating for all you know.

caps only overheat when overvolted by nearly double their rated voltage(smd or electrolytic), or when their fluids drain(electrolytic) or just go bad (silver migration in ceramic smd caps)

powering off is most likely a psu or mains power problem

may also be atx, eps, pci-e power plug not connected all the way and the board or psu powering off to protect itself

[[-iD-]]

İlk olarak _I_ tarafından gönderildi:

İlk olarak -iD- tarafından gönderildi:

buuut there is the hardware flaw issue. a cap could be overheating for all you know.

caps only overheat when overvolted by nearly double their rated voltage(smd or electrolytic), or when their fluids drain(electrolytic) or just go bad (smd)

powering off is most likely a psu or mains power problem

may also be atx, eps, pci-e power plug not connected all the way and the board or psu powering off to protect itself

caps can also bulge for years or be old enough to bulge the moment its put through things its never gone through. i used to make mainboards. not all caps are flawless.... they are checked, some times manually. and some get through.
anyway.... if i were him, i'd contact the psu manufacturer first and tell them whats going on and provide what they need. they may just exchange no questions asked but its a start and the best start.

[_I_]

i do tech repair, and have probably replaced more caps than you have seen

only the larger caps bulge from fluid breakdown.
smaller electrolytic caps will not bulge, just leak or lift from the board, the bulge area in its top is not big enough to grow or crack

but most of that was from around 2005-2010 when chinese caps were using poor fluids
many boards from the 90s work fine yet with 25+ year old caps