Problem with black screening

[Draco_Flames]

I have had problems with black screening when playing certain games, i was wondering if their was a way is diagnose this problem without having to go a PC repair shop and spending more money than i have to. ant help is appreciated :)

[Electric Cupcake]

So the display just shuts off? No shutdown or error beeps?

Overheating, power brown out or driver crash are the most likely. Or the GPU or monitor are dying, in the worst case.

Looking in the event viewer logs at the time stamp for when it last happened can give you a clue about driver crashes.

[Pocahawtness]

Does the screen go black for a few seconds, then just come back on as if nothing ever happened? If so, then it is your monitor cable. Buy a certified cable.

[KingDong]

What are your pc specs and what games are you playing when it crashes...

[_I_]

try another display and hdmi cable (dp should be ok)

do you get any osd showing monitors logo or res info?
that would be the monitor losing power

if its flickers black randomly, then it could also be bad backlight leds
take a very bright flashlight and put it directly to the display, and if you can see a partial image around the light then the display has no backlight

bad hdmi cable may also give osd info, but not always

[Draco_Flames]

Thanks for your replies,

I'll go more indepth on the issue, i am playing games like 7 days to die and the enjiner when the computer will then black screen,then it has a loud stuttering sound in the headphones then the lights on my pc shut off and the screens go black. but then the pc lights go back on, keep in mind the pc never fully shut off and the screens will stay black.

the temps i have records are around 62C to 68C, i have had a issue with my drivers in the past and have had new ones installed at a professional IT shop

games that i can play fine are balantro and terraria
the bad games are 7 days to die, the enjiner, and project zomboid

[KingDong]

Draco_Flames님이 먼저 게시:

Thanks for your replies,

I'll go more indepth on the issue, i am playing games like 7 days to die and the enjiner when the computer will then black screen,then it has a loud stuttering sound in the headphones then the lights on my pc shut off and the screens go black. but then the pc lights go back on, keep in mind the pc never fully shut off and the screens will stay black.

the temps i have records are around 62C to 68C, i have had a issue with my drivers in the past and have had new ones installed at a professional IT shop

games that i can play fine are balantro and terraria
the bad games are 7 days to die, the enjiner, and project zomboid

As the games start we can rule out most issues and as you say it just cuts the power and restarts its sounds to me like you have what I call 'dust' it is a persistence and annoying problem and I would recommend you tear down the system and clean everything out and take the cooler off the GPU and get a toothbrush and clean carefully it may also be a good idea to purchase some new thermal paste and check all the wiring for clumps of dust and maybe have a look at the PSU. I hope that helps.

[Kr1stal]

ggg

[_I_]

that sounds like pc power supply problem

specs?
post a cpuz validation link
http://www.cpuid.com/softwares/cpu-z.html
cpuz -> validate button -> submit button
it will open a browser, copy the url (address) and paste it here

and psu brand/model/age

[Iron Knights]

68C tops, peak usage ? Drivers, can't go wrong with original that came with HW, whatever version it was. The reason to replace drivers is when they go corrupt, and as files go, they can go corrupt once in a while. Obviously these custom drivers are not compatible with those games. Go back to original or latest MFG. drivers, no third party and no Viral "driver updater"s.

[Draco_Flames]

Overview
Computer model: System manufacturer System Product Name
Operating system: Microsoft Windows 11 Home (10.0, Build 22621)
Processor: AMD Ryzen 5 3600 6-Core Processor 6/12
Motherboard: ASUSTeK COMPUTER INC. PRIME A320M-K
RAM: 32 GB
Storage1: CT500MX500SSD1 (465.8 GB/Fixed hard disk media)
Storage2: Seagate Portable SCSI Disk Device (1.8 TB/External hard disk media)
Graphics card: AMD Radeon RX 5500 XT (4.0 GB)
Display1: Sceptre Sceptre F24 (1920x1080 / 23.8 Inch)
Display2: ONN 100002480 (1920x1080 / 21.7 Inch)
Audio1: AMD High Definition Audio Device
Audio2: High Definition Audio Device
Keyboard1: HID Keyboard Device
Keyboard2: HID Keyboard Device
Mice: Razer Goliathus Chroma
Audio1: AMD High Definition Audio Device
Audio2: High Definition Audio Device

[Iron Knights]

Ah, dual displays AND using audio OFF the HDMI ???
What Audio Output are you using ?
Is the HDD external on or off when playing games ? Are you playing off the HDD ?

[_I_]

cheap mobo is probably doing it

https://www.asus.com/us/motherboards-components/motherboards/prime/prime-a320m-k/
4+1+1 vrm config, with no cooling, limits cpu to around 80w with the stock cooler keeping airflow over the mobos cpu mosfets

amd 3600 is rated at 65w, but realistically needs 80-90w
https://www.anandtech.com/show/15787/amd-ryzen-5-3600-review-amazons-best-selling-cpu/2

the board is throttling it before the cpu can get hot
which can cause game/driver crashes or reboots etc..

update bios and drivers may help make it a bit more stable, but when its at load and throttling, things may be done in the wrong order and crash

[Illusion of Progress]

Yes, there are things you can look into to troubleshoot this.

1. After this happens, look in Event Viewer. You'll likely see Event ID 41 and/or 63. Ignore those as they are merely symptoms of the unexpected restart, not the cause. They are just Windows realizing "hey, the previous shutdown wasn't self-initiated" so the time for them will be after the next startup, and not the exact time of the issue. You need to look back from that point to see if there any "error" logs which may be a clue.

This sounds like a machine check exception (due to a power, thermal, or stability issue) or a graphics driver crash.

2. Check Windows WHEA logs in these directories...

Windows/LiveKernelReports/WHEA/
Windows/LiveKernelReports/WATCHDOG/

You can either upload them and have someone else look at them, or use WinDbg to try and analyze them yourself.

3. Only applicable if you're getting a BSOD (you may or may not be), but check the Windows directory for BSODs.

Windows/Minidump/

I had a similar issue and it was a nightmare to deal with half a year or so back. Normally, such things would be a power issue or some sort of stability platform-side (motherboard/CPU/RAM related), but in my case it was a bad (new) video card.

First things first, if you're using XMP, I'd try setting it back to stock to rule that out. Also, run tests on the memory (MemTest86), and perhaps other things. OCCT would be good for this.

Alice Liddell님이 먼저 게시:

Hey OP, I had a similar issue when I first setup my PC. The issue was that there was an ECO Mode setting on the PSU which I had switched to on. ECO Mode is bad news.

Eco mode is normally just fine, so I'm surprised that was causing you such an issue. Normally, eco mode just offers the choice between the PSU fan being "always on" (eco mode off) to "only on when the PSU is above a certain temperature/load level" (eco mode on).

[Iron Knights]

CPU cooler not listed indeed, what do you use for cooling ?

[humboldt]

i had a similar problem with the asus prime a320m-k motherboard with a rx 6600 by gigabyte. i think i have fixed this by disabling CSM in the bios. when my setup ran with CSM enabled, i had blackscreens and post errors(mobo speaker beeping and no signal to the monitor). as far as i can see, the amd rx 5500 xt is UEFI gfx board, isnt it?
excuse me, if this would not help.