If an ISP charges hundreds of dollars a month...

[skOsH♥]

If an ISP charges hundreds of dollars a month for internet service, but they never provide you with said service, is this an easy lawsuit?

I have lost wages, lost time, and I'm trying to make side income and need the internet to do so.

A lawyer would eat this up any day of the week, right, pro bono to start because the settlement is guaranteed?

I think it's illegal for a company to charge for a service but never provide said service. It's robbery.

I could promise anyone any product or service they want, charge them money, and deny them their purchase, and be completely covered by any and all financial laws? I guess if Logan Paul can face no consequences...

I just want to know whether or not this is a slam dunk lawsuit...because I am very close to just throwing all my money at a lawyer anyway in the next 24 hours.

They have cut off my internet about 40 times every day for a month. I know they're deliberately doing it because I already did troubleshooting with my router, modem, and my personal computer, and if I use someone else's computer on my network, they always have internet.

I check outage maps and my location is never reported as having an outage when I have no internet

My computer settings are default, I never changed anything, and kept up on all firmware, drivers, chipset, etc.

I can also toggle wifi and access internet via other devices, just not my workstation.

[Omega]

This will differ per country. But generally if you paid for a service but the service provider did not provide it or what they delivered is lacking, you are entitled to a partial or full refund, whichever is deemed suitable for the situation.

The issue you are describing however suggests the issue is your home network, not your ISP. How is your machine connected to the network? Cable? Wifi?

You believing this to be some type of conspiracy against you is just your imagination.

[Illusion of Progress]

You should speaking to a lawyer, not a random community of people.

As said above, the answer is "it depends" because the devil is in the details.

You open the post by saying "never provided" the service, but then later clarify they are cutting your service for brief periods of time daily? It depends on your consumer protection laws, and perhaps the details of your service agreement, and how, exactly, they may be failing to provide it.

Again, speak to a lawyer, not us.

[skOsH♥]

They will shut it off for a minute or two, it comes back on again, I dare to even navigate to a web page and they shut it off again. This process keeps repeating rapidly and switches back and forth from constant short denial of service, to very long consecutive downtimes

And sometimes they keep it shut off for hours. It's literally more downtime than uptime.

When I am working on a project and am using the internet, it likes to fail, so I can never get any of the work I am working on, done.

I don't have any confidence in my ISP to maintain an internet connection for voip work calls, responding to emails in a timely manner, and other uses, that if the internet cut out, it would be a complete waste of my time and, say I needed to upload work files. Well, if the internet just cuts out and makes the files perpetually fail to upload, then my actions are being ruined by a third party.

But yeah....now I am definitely getting a lawyer. My ISP would need to give a lawful reason, along with evidence, for denying my service, if they had any hope of winning.

Why doesn't this nonsense happen to...idk, pedophiles or something? Why is it that a typical person who is trying to work more, needing the internet, has to go through this?

I don't know what I ever paid for, but I am going to get money back for lost service

[AdahnGorion]

Why not Switch to another ISP?

[A&A]

You can ask a lawyer, but do you read the agreement anyway? The conditions are written there.

[Vince ✟]

If using a different computer never produces the same results and things run fine, I'd venture to guess it is not your ISP or router but rather your original PC that has issues with connection, staying connected, etc.

It is unlikely that anyone is deliberately shutting your internet off at the ISP level. You more than likely have a driver issue with your lan, spotty wifi, malware, or some other issue.

Try running event viewer to see what the PC is saying.

[PopinFRESH]

"and if I use someone else's computer on my network, they always have internet."

^ That would indicate that they are in fact providing you with the service you are paying for. Your vague description of your issue sounds like a problem within your internal network; beyond what the ISP is responsible for. If I had to hazard a wild guess I'd suspect you have an issue with the configuration on the PC you have issues with for its DNS resolvers and you aren't actually "loosing connection" but are having DNS resolution issues so it seems like "the internet is broken".

You've said you know they are "deliberately doing it" and mention troubleshooting but didn't detail what that troubleshooting entailed?

[🪻🧋Sylvie💮🍃]

Either contact your ISP or look for new ISP.

[smokerob79]

OK this will come down to the laws in your state like everything else.....in my state YOU would have to have a business connection and not a normal home internet plan for this to even get traction in a court room to be heard......see business connections have a real terms of service agreement that leaves you options....most home internet plans do not have these clauses......

[Dutchgamer1982]

if you have paid for a service but not get said service.. legally you are entitled to refund of (part of) what you paid for said service.

generally this refund is generous but not absolute.
-like for my internet, phone, tv and utility services count ;
**as long as outages are below 2 hours in a 24 hour period or below 6 hours in a month (and this includes maintenance).. I just have to suffer trough it.


once it exceeds this.. I am entitled refund... if my outage was 2 hours or more, for 10 days I get my entire month subscription free.. (so about 3 days refund for every time this happens)
if it was more than 6 hours a month but never over 2 hours in a one time off event.. I get 1./4th of my subscroption back (so not having service 24 hours in a month gets you the full subscription back..
the compagny is not liable for any damages flowing from not delivering your service.

if the service is failing for 2 months like this you can end your contract even if it still has time on it without paying any of the fines normally tied to end a contract before it is ended.

so by default you are entitled to a refund for all you paid so far.. in your right to stop your payments from this point on.,. and inform them you terminate your subscription.. and they cannot charge you anything for that termination.
if they fail to pay back your money.. than you should sue.


this is how it works here..
-> that said..
there are contracts you can have as a compagny to guerantee undisturbed function.. with fines if they fail to uphold that.. logically those are individually negociated between a larger customer and the provider... and than the terms as per your contract apply if they not keep up.

this is why smaller customers (like stores) have their own backup generators (to small a customer to make a special deal with the utility firm).. and if you need internet for you compagny to work.. you generally have backup options like satelite... or gsm lines.. or even multiple providers... to make sure it keeps running...
if you run an online service.. you hire multiple cloud service in multiuple nations on earth with multiple cloned url pages.. so that if one is offline they get forwarded to a mirored one that still is up.

[_I_]

isp may be throttling, but should not turn it off

contact the isp support to see whats going on

[Fajita Jim]

I mean you're online now. Therefore, there's probably some clause that means you're actually receiving service. Unless it's a severe case of actual malfeasance it's probably going straight to arbitration per your service contract if it makes it that far.

[Crawl]

I can't see any lawyer touching this as much as a "slam dunk" as you may think it is. The fact is that based off of what you said "other people don't have an issue using their pcs on your network and that no area outages are reported" leans heavily to it being a problem on your end and the slam dunk would be in favor of the isp.

I'd be interested in knowing what troubleshooting you have done because I just can't see your isp micro managing your connection down to a specific device. I don't even think it's possible unless you are using a router that is owned and managed by them.

[Watermelon {JESUS IS LORD}]

wut? hundreds? srsly?

my isp only charges 39.99 a mo for 300mbps

[_I_]

if the isp is also cable, for tv, internet, phone, and other things, it can easily add up to $300+/mo