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what exactly does it do when it crashes?
power off, lock up, errors?
anything in windows logs?
how do you get it running again?
The system was professionally built, so I'm not the one who actually installed the GPU's, but I have at times run it with each card deactivated, and it was stable in both cases... That said, at the time it was also stable with both cards active - it wasn't until a driver update two days ago that this issue started to occur. I've tried rolling back my drivers to the previous installation (I have a full backup of my hard drive from about a week ago when the PC was stable) but restoring to that backup doesn't get rid of the issue.
I was originally somewhat worried that I damaged one of the cards, but the system runs fine with either card active or with both cards active, and it has no issues playing games launched through Battle.net, the Riot Games launcher, the Epic Games launcher, the EA launcher, or through any service other than steam. The issue only presents itself when the Steam client tries to start, whether I open the client normally or by opening a game, and whether I open Steam as administrator or not.
Honestly, I'd like to try and get Steam to work with this new set of drivers - my PC is much more stable than with the older set of drivers I was using, and when streaming Valorant it actually runs cooler and with a higher framerate
Huh... Since the PC isn't bluescreening / powering off, I didn't consider the possibility that the PSU was the issue, but it definitely needs replaced. I misspoke in my original post - rather than a 7950X, the PC has a Ryzen 5950X, as well as 2 RX580's, a physical capture card, an M.2 SSD and 6 hard drives... All running off of a 600 watt Gold rated PSU from a brand I've never heard of. According to the original invoice for the PC I paid for a 1300 watt platinum rated Cooler Master PSU, but that doesn't seem to be what's installed
Honestly, I'm a little bit appalled that I didn't even notice the PSU wasn't modular like the one I ordered - and I've definitely had to reroute the wiring, since the original manufacturer put fans on every available surface in the PC and had every single one blowing inward
My only question now is how this poor cheap 600 watt power supply has been powering this system for two years without issue
That said, it doesn't feel like this is the issue - the PC doesn't power off or bluescreen, I just lose the ability to open new programs. The taskbar disappears, the windows and alt keys lose functionality, and attempting to click on a desktop icon results in an endless spinning wheel... but applications that were already running when I attempted to start Steam continue running as intended, with the exception of Edge. Videos will still play, AMD's Adrenaline driver software still provides metrics, I can even play Valorant for a full hour after the 'crash' without loss of functionality in the game, I can just no longer open new programs or use windows functionality
The only way I can get it running again is to power it off using the power button on the case (after the taskbar disappears, I can't seem to find any way to power it off through the OS) and after powering it back on it runs normally until I attempt to open Steam again
I... didn't think of checking system logs for some reason, I'll let you know what I find
I downloaded the AMD Adrenaline setup program from AMD's site and used it to replace my AMD Pro drivers. I also checked the box for a 'factory reset' which uninstalls current drivers and pauses Windows updates - this could definitely be what caused it.
I first encountered the issue the first time after the PC rebooted after the driver update. Originally, it was 'crashing' upon starting up Windows, but through process of elimination (turning off applications that run automatically on startup, as I had Steam set to do) I was able to determine that it was being caused when Steam ran specifically. By disabling steam's option to run on startup, the PC no longer stopped responding upon logging in, but started showing the same signs when I attempted to open a Steam game or the Steam application
Not yet, but that's my next step... I've made a lot of progress figuring out what's going on, though.
After checking my system's error log, each time this has happened my system has thrown 6 errors saying that GameInput Service could not load, as the file it was attempting to load was made with a newer version of storage, which was then followed by a large number of errors saying that a new BITS transaction could not be created since my user was at the limit of 60 concurrent BITS transactions set by my Group Policy... After doing some research online, I found that there's an ongoing issue in which a Windows update creates a new version of GameInput (which handles all keyboard / mouse / controller input and all input functions inherited from DirectX / similar libraries) but doesn't remove the older installation. It seems like Steam is trying to access the older installation rather than the new one for some reason... The old installation then tries to access the files used by the new installation of the service, and fails because the new installation doesn't store files in the same format... Which causes the older service to continually create hung data transfer requests, overloading the computer's BITS system by creating hung transfer attempts and causing the computer to artificially hit the transfer limit (If I'm understanding all of this correctly, which I may not be)
There are a few strange parts about this, though.... In most cases of this error, the PC bluescreens or hard crashes, which my PC hasn't done. I'm also rather confused by the fact that my PC retains most functionality... While I can't open new apps, shut down the PC, interact with menus that are part of windows (clicking icons on the desktop, on the taskbar etc. has no effect, and File Explorer ceases to function completely) I'm still able to interact normally with programs that were already running. Particularly strange is the fact that controller input on games like Valorant continues to function normally, even though all controller input is supposedly handled through the GameInput Service... It's possible that Valorant is using the newer installation, though, and that it's only the older installation that's crashing
As per Microsoft Support's instructions, I've now uninstalled the older version of GameInput, and I'm about to reboot and see if that did it. If not, I'm going to try uninstalling and reinstalling Steam through the Apps and Programs interface, though I'm not looking forward to redownloading 3.5 TB of games...
Is that what's going to happen? Steam seriously wipes games with it? Damn. I didn't know that if it's true.
Windows installed beat up drivers?
No. Steam uninstall does not affect the games. Add the library folders in Steam settings and you should be good to go.
I would suggest uninstalling the graphics driver with DDU - Display Driver Uninstaller. Make sure Windows doesn't auto install driver, either by checking the box in DDU or by disconnecting Wifi/Ethernet. After, reinstall the latest working driver. Windows Restore may be worth a shot. If that doesn't work you likely have a hardware issue. I used to run SLI 980Ti's but after Windows 10 version 1511 it broke, no matter if fresh install or upgrade.
So... Reinstalling Steam was a mistake. Not only did Steam nuke 3.5TB of games (completely uninstalled and deleted, so there's no library to add back) but upon reinstalling Steam re-enabled its setting to run on startup, meaning I once again had to restart the PC repeatedly until I managed to uninstall Steam within the first fifteen seconds after boot
I don't remember whether I posted this here or not, but I've already run a DDU, to no effect. Restoring my C drive from a backup had no effect either - that's part of why I suspect the issue is with Steam rather than the drivers
I don't think it's a hardware issue, either - I have another PC in the house that runs on very similar specification, including using an RX580 from the same production batch as my two cards, and swapping the two of them with that card one at a time causes no change in functionality for the system. I haven't tried swapping out the CPU or the RAM yet - I don't have any other DDR4 RAM in the house that works, and swapping out a CPU is a bit of a last resort for me, especially when it doesn't seem to be the issue... I'm going to keep looking through the error logs to see what specifically Steam was trying to open that caused BITS to crash, since that seems to be the root cause of the issue
It depends on how you uninstall Steam - if you uninstall or reinstall through the Steam client itself, or if you disable a setting, you can prevent it from uninstalling all of the games, but neither option was available to me, and if you uninstall Steam through the 'Add or Remove Programs' interface, then Steam will actively uninstall all games before uninstalling itself.
I cheated, though - 2.8 TB of my games were on my E drive, so I just disconnected it before uninstalling Steam. When I reinstall successfully I'll just add the library back, so all I'll have to reinstall is the 800 GB or so split between my C and D drives