Laptop Runs poorly after reset (Solved)

[N00B]

I got a very good PC recently but still have my old lappy. I had the laptop factory reset at a hardware store because it would always fail to do so when I tried to factory reset it myself. It was reset, but now it runs worse than it did before.
Admittedly, its not a powerhouse.
It has an i7-6820HQ CPU, a Nvidia Quadro M1000M GPU and 32 GB Ram.
I thought it was a driver issue. Prior to the reset, it could run Titanfall 2 at 80 fps minimum. Now, it can't even run Half Life 2 at above 37 fps.

Its a Lenovo Thinkpad P50 with an i7-6280HQ CPU, a Quadro M1000M GPU, 32 GB ram.
The drivers for the GPU have been updated. Advanced system settings, nvidia control panel and power plan have been optimized to maximum performance.
Game Mode is off.
CPU and GPU are also only reaching 50% to 60% usage when Half Life 2 is stuck at about 30-40 fps with uncapped fps.

Thank you kindly in advance for answering my call for help.
I may not respond immediately as I work an 8 hour-a-day job with inconsistent schedules and only have 1/3 of the day to respond.

Edit: Title has been changed and more information has been added in the original post.

[andreasaspenberg575]

just search for toshiba qosmio x70-a teardown on youtube. it would far too much work to take a picture. i would also get banned for posting it here.

[_I_]

half life 2 also changed to source 2 engine which takes more cpu/gpu than the orig hl2 at launch

[A&A]

Originally posted by _I_:

post a pic of it
i have never seen a laptop, even workstation laptop with 4 dimm slots

Example:
https://www.hp.com/hpinfo/newsroom/press_kits/2010/mobility2010/HPEliteBook8540wDatasheet.pdf

HP EliteBook 8560W
https://youtu.be/3v1RpR5iQOI?si=fAVU1UFwJaslQJpc
0:15 the first two and 9:42 the second two

[76561199648916059]

Did you pull the sticks to confirm you werent ripped off at the store you took it to to get reset. Computer techs could easily steal your ram chips and put in smaller ones and you would never know, typically they do this sorts thing to people who can't even reset a laptop. Depends on the store to, if it's a small shop the likeliness is high if it's a retail store with a big name they are usually better but it could still happen

[andreasaspenberg575]

the user posted a screen shot taken from task manager. that confirmed the pc to have 32 gigabytes of ram.

[_I_]

its only using 6g of 32g
thats normal with not much is running, or not doing any ram heavy tasks

just because you have 32g does not mean it will always be using all ram
more ram only helps if you need more ram, too much ram does not help at all

[A&A]

Originally posted by andreasaspenberg575:

the user posted a screen shot taken from task manager. that confirmed the pc to have 32 gigabytes of ram.

it does not prevent them from putting 32GB again, but to put slow dimms. (worse timings)

[Illusion of Progress]

Originally posted by A&A:

-Stability, true RAM is less reliable than SSD, so it is not recommended to run an OS without a page file. Is it fatal? No. Better have it than sorry in some cases.

It has nothing to do with RAM versus storage reliability. It has to do with stability of the user session, which comes crumbling down when the memory manager gets inhibited where it otherwise wouldn't have because of a user defined change.

It's not fatal until it is.

As you said, there's no reason not to have it. It doesn't hurt to have it. But it can hurt to not have it. And it doesn't benefit to not have it.

Originally posted by A&A:

Is it too low? Possibly. But I also can't agree with the 1.5X of the total memory theory(?)

I'm not suggesting that. How much is necessary depends on the workload so it will always be different, and therefore I'm not about to make guesswork about the needs of a particular system where someone else's stability and data hangs in the balance. I'm not the one who made the page file suggestion after all; I merely responded to someone else who for some reason did. But getting back to the question of how much, system managed will set it as needed. No guesswork or gambling needed.

While I don't see the point in a manually defined page file either, that's not what was being discussed here. What was being discussed was no page file at all, which is infinitely worse.

Originally posted by Bad 💀 Motha:

I don't even see a problem; so 6GB of RAM was being used; so what.
That's just the usage, not the total.

Originally posted by _I_:

its only using 6g of 32g
thats normal with not much is running, or not doing any ram heavy tasks

just because you have 32g does not mean it will always be using all ram
more ram only helps if you need more ram, too much ram does not help at all

This. This right here. This entire thread is a non-issue because there is no issue that has been shown, at least with the RAM. OP might have an issue with the display drivers not being configured right but there's no issue with not all of a system's RAM being used.

The OP seems to have a misunderstanding that there should be complete RAM use (or at least more than there is) at all times? I'm unsure of how they are unable to go above 6 GB even trying because that's easy for me, but maybe they don't need much more than that with whatever they tried?

[[☥] - CJ -]

Dunno how i missed him posting a screeny like i asked him to but whatever lol..

But yeah.. So a couple things..

Shown to have 32GB, Great

As mentioned, Just because you HAVE 32GB RAM doesnt mean ALL OF IT will be used, that isnt how it works. How much gets used depends on what you are doing and running, it doesnt automatically get maxed out.

Secondly
You using Windows Game Mode? Fully turn that crap off, its been known to cause performance issues in the past.

Thirdly
What EXACTLY did the repair store do?

Heres what i would like to see
Post another screen shot but showing RAM usage WITHOUT any games or other crap running

We need to see what RAM and CPU usage is without anything like games or web browsers running to make sure usage isnt higher at idle than it should be, any number of things running in the background that doesnt have to be can cause performance issues.


Other than that, you just appear to have a misconception of how RAM is used.

[Iron Knights]

Originally posted by Midnight Aurais:

lol quadro card XD they aren't exactly gaming cards

also just because you have ram doesn't mean games use every bit you have like half life 2 uses what 2 gb ram its old even if you force feed it it wont use more

what i am wondering is your system 64(x64) bit or 32(x86) bit because that might explain a lot if it is 32 bit then welp you gotta reinstall windows to a 64 bit version

System shows 32gb it's clearly not possible if it was 32bit, it would show 4gb TOTAL and run out of ram on given app. since it shows 5.4gb in use.

[N00B]

1. Thank you all so far for trying to help. I really appreciate all of you for giving me all of this advice.

2. I forgot to mention what laptop exactly I'm using. Its a Lenovo Thinkpad P50, running Windows 10.
In addition, I have also attempted to use a cpu booster called MSI Afterburner to little avail.

3. Nvidia control panel preferred GPU has been set to the Quadro instead of the intel and in the Graphics page in settings, I have set all the games and programs I am trying to use to "high performance" so they do use the Nvidia GPU.

[N00B]

https://steamcommunity.com/sharedfiles/filedetails/?id=3250332594&fileuploadsuccess=1

Something I also noticed>

1. None of the games allow for resolution variety anymore. The only option any of them have is 1900x1080.

2. Neither the CPU or the GPU are maxed out. They both float around 50% to 60% each.
The game currently visible is Haven and is running only on 20-40 fps.
The fps is not capped.

[Tomi Montana]

Originally posted by _I_:

half life 2 also changed to source 2 engine which takes more cpu/gpu than the orig hl2 at launch

Not true, Half life 2 still runs on Source 1 engine, just a newer updated iteration of it.

[[☥] - CJ -]

Originally posted by NOOB:

1. Thank you all so far for trying to help. I really appreciate all of you for giving me all of this advice.

2. I forgot to mention what laptop exactly I'm using. Its a Lenovo Thinkpad P50, running Windows 10.
In addition, I have also attempted to use a cpu booster called MSI Afterburner to little avail.

3. Nvidia control panel preferred GPU has been set to the Quadro instead of the intel and in the Graphics page in settings, I have set all the games and programs I am trying to use to "high performance" so they do use the Nvidia GPU.

MSI Afterburner isnt a CPU Booster, its for showing hardware stats while gaming with an on screen display.

If you did not manually install the NVIDIA driver yourself you should, Windows Update NVIDIA drivers tend to suck.

[N00B]

Originally posted by smallcat:

Why dont you learn how to reset Windows ? it s easy . It may resolve your issue . I made the transition from Win 10 but it didnt go well . Followed an Internet advice and the things got even worse . Neither SFC nor DISM helped but Windows reset .

Benchmark the laptop . Some weaknesses could pop up .

The laptop was bugged and couldn't be reset. I went to the hardware store because of that exact reason. IT IS LITERALLY IN THE FIRST ♥♥♥♥♥♥♥ SENTENCE YOU ILLITERATE PIECE OF ♥♥♥♥! ITS ALREADY RESET!