EVGA changes designs and kills systems, does not care to address.

[xSOSxHawkens]

TLDR: EVGA Modular PSU had coil while. Customer RMA's the PSU to EVGA. Instructions from EVGA *explicitly tell customer not to send cables, that any cables sent will not be returned, that EVGA will not replace cables, and that the customer is instructed to re-use their existent cables with the new PSU.* EVGA had secretly revised the pin-out to the modular cables, with no warnings. Customer followed all instructions and fried all their data drives. EVGA holds no liability for their failures in this case.

www.youtube.com/watch?v=2cHDyq5hRk4

Full Version:

Unknown to anyone but EVGA, they have revised the internal pin out on the PSU side. There are no public notifications of this, and the EVGA warranty team was unaware until the customer talked to a senior tech.

EVGA themselves internally re-wired the pin out. They did not address with the customer.

Customer followed all instructions and has now lost all their data. EVGA has claimed no liability for their changes, their policy, or the destruction of 22TB of customer data.

#BrandOffTheList :/


To be clear, I get that data recovery et-all should under normal cases not be covered under warranty. But in a case like this, where the company themselves are 100% the ones at fault, they should be on the hook. Plain and simple.

Cherry on the top: Top comment is from someone saying its been a known issue reported to EVGA over two years ago with no changes...

[Bad 💀 Motha]

Once they cut ties with NVIDIA they are dead to me. They never had anything else worth buying.

Get a good PSU brand, not their junk.

Such as BeQuiet, Corsair, SeaSonic, FSP Group, ASUS

[Illusion of Progress]

Yikes. This is borderline scary because I sent in my EVGA 750 G2 months ago due to a a combination of a intermittent squeaky fan noise issue (confirmed issue since I had it) and a suspected PC stability issue (unconfirmed, and ended up remaining even after the PSU swap). They instructed me of the very same thing, and those instructions made sense to me if they were going to send the same PSU back. They ended up replacing it with a brand new (sealed) EVGA 750 G5 so I did replace the cables with the ones the new one came with. I'm wondering if I dodged something there.

Originally posted by Bad 💀 Motha:

Once they cut ties with NVIDIA they are dead to me. They never had anything else worth buying.

Get a good PSU brand, not their junk.

Such as BeQuiet, Corsair, SeaSonic, FSP Group, ASUS

Many of EVGA's PSUs were pretty close to some of the best things around at the time.

It's not like their graphics cards were perfect anyway. Their Pascal lineup with the ACX cooling, which is anything but recent, had high confirmed thermals.

I was starting to research PSUs some months back in case I ended up needing to change mine when I originally had my stability issues (which may be back...), and was quickly finding many complaints of coil whine with Corsair PSUs (plus their past track record on some mediocre PSUs and RAM), and many complaints of fan noise with Be Quiet (Dark Power 13). I wouldn't pretend like any brand is above ever having flaws.

[A&A]

Weren't the EVGA power supplies rebranded Super Flower models?

I'm planning on building a new computer soon, but it looks like I'll be getting a SeaSonic.

[Bad 💀 Motha]

Originally posted by A&A:

Weren't the EVGA power supplies rebranded Super Flower models?

I'm planning on building a new computer soon, but it looks like I'll be getting a SeaSonic.

BeQuiet Gold and Platinum ATX 3.0 PCIE 5.0 are some of the better ones right now.
They have a Pure Power 850W for around $99 USD

[_I_]

whoever issued the rma at evga should have asked the customer to return all cables with the psu, and send out new cable with the new psu

but coil whine is not normally a good enough reason to rma anything

[Bad 💀 Motha]

^ Yes that's another thing too. You can't assume the PSU is going to have same exact pin-outs on the PSU side, just because old cables "fit" they should not be inter-mixed with other modular PSUs. The newer PSU and/or RMA'd PSU could have been a newer revisions and thus having such differences. It actually is more or less the User's fault. As long as the brand covered you properly by supplying all new/spare cables to go with that PSU, you should not have relied upon being able to just think "Oh I can save some time and use the old cables"... yea and you see what happens when you're thinking that way.

[xSOSxHawkens]

Originally posted by smallcat:

Come on , stop fear mongering . Yes , in this case it s EVGA s fault . They had to compensate their customer . But i doubt this would happen again .

Kind of i ve got enemies to eliminate no time for empty things . Heh heh .

tell me you didnt watch Luis Rossman's video without telling me you didnt watch the video. lol

[xSOSxHawkens]

Originally posted by _I_:

whoever issued the rma at evga should have asked the customer to return all cables with the psu, and send out new cable with the new psu

but coil whine is not normally a good enough reason to rma anything

Originally posted by Bad 💀 Motha:

^ Yes that's another thing too. You can't assume the PSU is going to have same exact pin-outs on the PSU side, just because old cables "fit" they should not be inter-mixed with other modular PSUs. The newer PSU and/or RMA'd PSU could have been a newer revisions and thus having such differences. It actually is more or less the User's fault. As long as the brand covered you properly by supplying all new/spare cables to go with that PSU, you should not have relied upon being able to just think "Oh I can save some time and use the old cables"... yea and you see what happens when you're thinking that way.

There was no assumption. And that is literally not EVGA policy.

EVGA's own policy is: dont send the cables *do* reuse the cables.

Thats *their* policy, 100%. They instruct you to re-use the same cables. They advise it will work.

[Illusion of Progress]

Originally posted by A&A:

Weren't the EVGA power supplies rebranded Super Flower models?

I'm planning on building a new computer soon, but it looks like I'll be getting a SeaSonic.

Older ones were, yes. The G2 was a Super Flower Leadex series of some type. I recall they sort of had a falling out with Super Flower at one point, but I don't recall what happened after that, so some intermediary or even later models might be different. Those Super Flower rebrands were the high quality ones that originally put EVGA on the board as a high quality PSU brand though.

Originally posted by _I_:

whoever issued the rma at evga should have asked the customer to return all cables with the psu, and send out new cable with the new psu

but coil whine is not normally a good enough reason to rma anything

In a perfect world I would agree, but this seems like it should be sufficient. If the PSU was the same, the same cables should have been fine to use. The problem here in this select example was... the PSU was not the same.

Apparently this has happened before with other brands/models (including Seasonic and Corsair), but others who were in that same situation report OCP kicking in (like it did here too) but no damage resulting. The difference here was damage did result, and EVGA tried to skirt responsibility that they should be accepting.

It seems pretty standard for many other things to ask you to only send part of the package back and not the whole collective of materials. Much of it is minor. Much of it is compatible with something other than the individual sample it came with. Asus asked me to send my motherboard back by itself, and not even in the original box (which I did use anyway) as they said nothing else would be returned.

Edit: Can I add to this whole situation that it's amusing, for lack of better words, that EVGA ended up in this spot because they offered support in a situation where most other brands probably wouldn't, and that's replacing something over coil whine?

[Tonepoet]

Well, I have a corsair CX750 from a long time ago anyway, so I'm probably not in the market for a new power supply any time soon, but this is good to know.

Lois's willingness and mental gymnastics to defend E.V.G.A. is kind of confounding. Even a power surge protector company like Belkin provides reasonable compensation (or replacement) for covered protected products if the surge protector can be shown to still be within warranty, and those surge protectors are like what is it? $25 to thirty dollars it seems.[www.amazon.com]

Originally posted by smallcat:

Come on , stop fear mongering . Yes , in this case it s EVGA s fault . They had to compensate their customer . But i doubt this would happen again.

The whole reason people pay the price premium for E.V.G.A. products is for the peace of mind that their very expensive hardware is not at risk of being damaged by the P.S.U., or at least if it is, the cost of that hardware will be compensated. Their warranty service used to be rather legendary as a G.P.U. manufacturer. They used to replace discontinued models with upgrades.

If you don't get that peace of mind from E.V.G.A., then you either buy from a company that provides it, or you might as well just buy a cheaper off-brand chinese fireworks special. There is no point in buying the peace of mind premium if you have to deal with the F.U.D. anyway.

I mean, realistically, the chinese fireworks specials aren't particularly likely to fail either. It's just that if they do, or their incompetence causes them to miswire something, the result can be catastrophic, so people are reluctant to take that small risk.

Still though, in isolation, this isolated event doesn't mean "don't buy E.V.G.A. power supplies". It just means "If you buy E.V.G.A. power supplies, make sure they're hardwired", like the 700 Br.[www.amazon.com]

Originally posted by Bad 💀 Motha:

It actually is more or less the User's fault.

If you are blaming the customer, then you are not paying attention to the original post, the video or even the post you are referencing.

If E.V.G.A. sent new cables with explicit instructions not to use the old ones, alongside the new power supply, and preferably marked the revision of the power supply, that would be one thing. However, E.V.G.A's. own instructions were to keep and reuse the old cables because they would not be provided as a matter of policy, so E.V.G.A. is 100% at fault for that.

Originally posted by Bad 💀 Motha:

They never had anything else worth buying.

I like their mice, though the x20 had reports of a broken scroll wheel within months of use by a considerable number of users, so that's not really reassuring for their Q.A. dept.

[Bad 💀 Motha]

Yea ok I can't blame the customer then if EVGA's policy is "don't send cables during RMA replacement, keep and re-use the cables; we'll replace just the PSU" ~ Then yea, EVGA totally dropped the ball here in many regards.

[C1REX]

It’s a horrifying story but also a strong reminder to always use original cables from that specific power supply. Even when you replace your PSU for a similar one from the same brand you should swap the cables.

It also explains why cable mods are usually not covered by the warranty.

[Sigma957]

I have a semi modular 750w PSU by XFX that I use as a backup for testing sometimes. It's a solid design. Before I built my new rig and got a Seasonic that was my PSU for computing.

[Raoul]

EVGA used to be really good during the G2/G2L G3 era when working with Super Flower but later went downhill switching to FSP with the G5 series onwards.

Not really surprised this happened but the blame would be on both EVGA and the OE with bs business practices, cost cutting etc that leads to stuff like this happening.

[HypersleepyNaputunia]

sounds like small claims court case easy win there