PC wont install Windows

[calluM]

Hi, a PC my friends just built is saying:

"This PC can't run Windows 11

This PC doesn't meet the minimum system requirements to install this version of Windows."

Specs:
ASUS STRIX B650E-F
BIOS Version: 2.22.1284
AMD Ryzen 7 7800X3D
32GB DDR5-4800 Corsair RAM
Gigabyte RTX 4070 Eagle

The BIOS is EUFI, so I made sure to turn on Secure Boot + TPM, but when turning on trusted computing the PC doesnt get past boot splash screen, it just sits on a black screen, without trusted computing it gets to the Windows 11 installation media but of course has the above error.

Any suggestions would be much appreciated

[plat]

You're saying Secure Boot stays enabled? You might want to double-check that your boot drive is GPT partitioned. To do this, go back into your BIOS/UEFI and check whether a setting (CSM or compatibility support module--a setting that enables legacy hardware support.) If it is, pls do not change anything, just back out and either post back here or look up online how to disable csm without losing your drive's data.

If not, there are other causes but I would start with csm. If that's enabled, the drive may not boot because it's MBR (master boot record--a boot loader on the drive).

[Iron Knights]

Is the PC under warranty ? Who built it for you ?
Did you post outside the box ?
Have you run a memtestx64 overnight ? (8-12 passes should be good)

[isomorphic_projection]

So, no splash screen and no bios. Just a pitch black screen, and then the windows install screen.

Yeah i got that once. But i had my intergrated GPU disabled, i see your CPU has 2 cores for it.

I think it is a problem with a wrong connected cable, so the splash screen runs. But can't find your 4070, and onboard graphics could be off and if on, use another exit port to your screen or an other entry in your screen.

[calluM]

Opprinnelig skrevet av plat:

You're saying Secure Boot stays enabled? You might want to double-check that your boot drive is GPT partitioned. To do this, go back into your BIOS/UEFI and check whether a setting (CSM or compatibility support module--a setting that enables legacy hardware support.) If it is, pls do not change anything, just back out and either post back here or look up online how to disable csm without losing your drive's data.

If not, there are other causes but I would start with csm. If that's enabled, the drive may not boot because it's MBR (master boot record--a boot loader on the drive).

Thanks for your response.

I had a look, the drives GPT partitioned, not worried about the drive losing data because theres nothing on it to begin with.

[calluM]

Opprinnelig skrevet av Iron Knights:

Is the PC under warranty ? Who built it for you ?
Did you post outside the box ?
Have you run a memtestx64 overnight ? (8-12 passes should be good)

Thanks for replying.

Parts are under warranty, its my friends PC, he built it himself with parts sourced from different places.

I haven’t run a memtest, will try later when home.

[calluM]

Opprinnelig skrevet av isomorphic_projection:

So, no splash screen and no bios. Just a pitch black screen, and then the windows install screen.

Yeah i got that once. But i had my intergrated GPU disabled, i see your CPU has 2 cores for it.

I think it is a problem with a wrong connected cable, so the splash screen runs. But can't find your 4070, and onboard graphics could be off and if on, use another exit port to your screen or an other entry in your screen.

Theres an asus splash screen for four seconds where you can choose to boot to bios, but then nothing after the splash screen disappears, you would expect it to load into Windows install environment after the splash, but just a constant black screen.

I’ll have a check to see if integrated gpu is turned off.

Cheers!

[isomorphic_projection]

Opprinnelig skrevet av calluM:

Opprinnelig skrevet av isomorphic_projection:

So, no splash screen and no bios. Just a pitch black screen, and then the windows install screen.

Yeah i got that once. But i had my intergrated GPU disabled, i see your CPU has 2 cores for it.

I think it is a problem with a wrong connected cable, so the splash screen runs. But can't find your 4070, and onboard graphics could be off and if on, use another exit port to your screen or an other entry in your screen.

Theres an asus splash screen for four seconds where you can choose to boot to bios, but then nothing after the splash screen disappears, you would expect it to load into Windows install environment after the splash, but just a constant black screen.

I’ll have a check to see if integrated gpu is turned off.

Cheers!

Let me know what the problem was. I'm curious. Maybe it's monitor setting, mine gives feedback.

So i could be a channel on the monitor. That Bios picks one port or channel, and windows the otherone.

[Raoul]

Opprinnelig skrevet av calluM:

Opprinnelig skrevet av plat:

You're saying Secure Boot stays enabled? You might want to double-check that your boot drive is GPT partitioned. To do this, go back into your BIOS/UEFI and check whether a setting (CSM or compatibility support module--a setting that enables legacy hardware support.) If it is, pls do not change anything, just back out and either post back here or look up online how to disable csm without losing your drive's data.

If not, there are other causes but I would start with csm. If that's enabled, the drive may not boot because it's MBR (master boot record--a boot loader on the drive).

Thanks for your response.

I had a look, the drives GPT partitioned, not worried about the drive losing data because theres nothing on it to begin with.

Did u try disabling launch csm?

[isomorphic_projection]

Opprinnelig skrevet av Raoul:

Opprinnelig skrevet av calluM:

Thanks for your response.

I had a look, the drives GPT partitioned, not worried about the drive losing data because theres nothing on it to begin with.

Did u try disabling launch csm?

Sometimes i keep wondering why i try to help people, if they don't let know if it worked.

[calluM]

Opprinnelig skrevet av isomorphic_projection:

Opprinnelig skrevet av Raoul:

Did u try disabling launch csm?

Sometimes i keep wondering why i try to help people, if they don't let know if it worked.

Only just got home from work, will try all the above suggestions tonnight or morning. Will get back to you if any worked

[PopinFRESH]

Disabling CSM won’t do anything to risk the data, resetting or clearing your TPM will if you are using disk encryption and the keys are stored in the TPM. That can also render booting with secure boot broken but you’d still be able to access the data from within another OS environment if you weren’t using encryption.

You should have your BIOS/UEFI in UEFI mode with CSM disabled; and secure boot enabled. If you didn’t originally you may need to enroll (or re-enroll) the default platform keys for the TPM

Lastly, how did you create the Windows 11 installation media and what is that media? USB Flash Drive (UFD) or DVD-R? You’ll need to ensure the installation media is built to boot via UEFI and has a valid EFI boot partition so the pre installation environment will boot via UEFI rather than booting in legacy BIOS mode.

Your issue sounds like your install media only has the legacy bios based boot loader from your description but that could also be due to CSM as plat noted.

[GOD RAYS ON ULTRA™]

Reset the CMOS and boot in the bios, here disable csm and reboot. Go into the bios and enable secure boot and make sure your boot drive is selected as the primary boot device.

[Crashed]

Opprinnelig skrevet av calluM:

Hi, a PC my friends just built is saying:

"This PC can't run Windows 11

This PC doesn't meet the minimum system requirements to install this version of Windows."

Specs:
:pcbs_motherboard: ASUS STRIX B650E-F
BIOS Version: 2.22.1284
:pcbs_cpu: AMD Ryzen 7 7800X3D
:pcbs_ram: 32GB DDR5-4800 Corsair RAM
:pcbs_gpu: Gigabyte RTX 4070 Eagle

The BIOS is EUFI, so I made sure to turn on Secure Boot + TPM, but when turning on trusted computing the PC doesnt get past boot splash screen, it just sits on a black screen, without trusted computing it gets to the Windows 11 installation media but of course has the above error.

Any suggestions would be much appreciated :TheSmiley:

If your motherboard has a socket for a TPM but you don't have one installed, don't try enabling discrete TPM, instead enable fTPM.
As for the mention of CSM, that might be incompatible with fTPM due to limitations of TPM 2.0 BIOS support.
By the way, make sure your BIOS is up to date as the 7800X3D has an issue with burning up due to bad voltages from a firmware bug.

[Crashed]

Opprinnelig skrevet av PopinFRESH:

Lastly, how did you create the Windows 11 installation media and what is that media? USB Flash Drive (UFD) or DVD-R? You’ll need to ensure the installation media is built to boot via UEFI and has a valid EFI boot partition so the pre installation environment will boot via UEFI rather than booting in legacy BIOS mode.

Your issue sounds like your install media only has the legacy bios based boot loader from your description but that could also be due to CSM as plat noted.

For this, you can use Rufus to make a UEFI compatible installation USB from the ISO. Coming back to CSM, if for whatever reason it is on, make sure you use the UEFI entry and not the non-UEFI entry for the flash drive.

[PopinFRESH]

Opprinnelig skrevet av Crashed:

...
If your motherboard has a socket for a TPM but you don't have one installed, don't try enabling discrete TPM, instead enable fTPM.
...

Good point but the OPs listed motherboard doesn't list having a TPM header on it so it should only have the fTPM options in UEFI.

Opprinnelig skrevet av Crashed:

...
For this, you can use Rufus to make a UEFI compatible installation USB from the ISO. Coming back to CSM, if for whatever reason it is on, make sure you use the UEFI entry and not the non-UEFI entry for the flash drive.

Also a good point, while I'd suggest trying to create the USB installation media via the Windows Media Creation Tool first, downloading the ISO image and using Rufus is another option that should work as well. For the Media Creation Tool just make sure you deselect the "optimize for this PC" option. For the Rufus method it will automatically prompt you to bypass the Windows 11 hardware requirements, so make sure you uncheck those options if you want the un-edited Windows installer.