SDD overheating during games

[edcarrijo]

Hello everyone, I'm having a problem with my SSD during games, my SSD is a PC sn520 nvme wdc, it all started with blue screen problems while I played (UNEXPECTED STORE EXCEPTION) but Windows never created Dump files, always stuck in 0 %.

Well going a little further than that I went to look for some Windows logs and realized that in the times that I had a blue screen I also had the error stating that a Disk Failure was imminent.

The most frightening thing is that if I leave the notebook idle doing nothing, the temperature of the SSD is between 50-65ºC but if I run a game it reaches 87ºC before the blue screen. All other temperatures are normal, nothing alarming and nothing out of the ordinary, just the SSD.

I have a Dell G5 5590 that I bought in October last year, is there a problem with my SSD? I am under warranty but Dell insists that there is nothing wrong with my SSD and does not want to replace it.

[pasa]

according to https://harddrivegeek.com/ssd-temperature/ ssd works usually up to 70C so at 87 it indeed is allowed to just fail.

However it is not necessarily a "ssd problem" that would go away by replacing it. Smells more like either design issue for the notebook, with bad thermal flow, or malfunction of that system. (I.e there may be a heat conductor for the SSD but it got detached or not properly pasted. )

It will not fix itself, you either have to force Dell some way or disassemble it yourself. Plenty videos up how to do it https://www.youtube.com/results?search_query=Dell+G5+5590++ssd+replacement

The 2nd video looks like the m2 ssd is not connected to cooling. If it worked fine at the start and just gained the heat problem recently, a cleaning might help.

[[☥] - CJ -]

Those types of SSD's can get hot with use and kinda goes with the territory of using them
The only way to help with this is either by increasing the airflow in the area the SSD is located or by adding a type of heatsink onto it to help transfer heat

as its a laptop, a laptop cooler may be needed to help

[Bad 💀 Motha]

Don't use NVME types in a laptop. The laptops are generally never fast enough to fully take advantage of them anyways. Just stick to sata speed m2 ssds.

[edcarrijo]

Originally posted by pasa:

according to https://harddrivegeek.com/ssd-temperature/ ssd works usually up to 70C so at 87 it indeed is allowed to just fail.

However it is not necessarily a "ssd problem" that would go away by replacing it. Smells more like either design issue for the notebook, with bad thermal flow, or malfunction of that system. (I.e there may be a heat conductor for the SSD but it got detached or not properly pasted. )

It will not fix itself, you either have to force Dell some way or disassemble it yourself. Plenty videos up how to do it https://www.youtube.com/results?search_query=Dell+G5+5590++ssd+replacement

The 2nd video looks like the m2 ssd is not connected to cooling. If it worked fine at the start and just gained the heat problem recently, a cleaning might help.

Thank you very much for the reply. This blue screen is a problem that has been happening since the second week of purchase, but I didn't use the notebook so often there, for an hour or two a day, but the blue screen was there eventually, Dell did a procedure the other and so it continued, the problem became more recent now with more time at home, with more use, and I ended up paying attention to the temperature of the SSD since the region where the SSD is was very hot, I did a cleaning last week but the problem only got more frequent. And it really is just like the second video on the list you sent me, just like that.

Dell's next step is to reinstall the Operating System on the notebook, do you think there might be something in the Windows that would cause it? After that they have nothing else to do, they will need to take my notebook, even avoiding it as they are.

[Bad 💀 Motha]

Just return it. It's obviously junk. Avoid Dell, period.


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