ASUS G513QY randomly powering off

[Kensei]

My asus gaming laptop has been randomly powering off during gaming sessions. I've taken it back to the shop a couple of times, they've said the fan was faulty, reseated and cleaned it. The day after it came back from the repair shop, it powered off playing Lies of P. It's powered off about 5 times playing Resident Evil 4 remake last couple of nights.

I'm wondering if the issue has been misdiagnosed. Anyone else with an ASUS laptop experiencing anything similar? Anyone know of anything I can do to resolve/mitigate the issue?

Could it be, for example, a software issue, not a hardware one? (Drivers all up to date at time of writing).

Specs:

AMD Ryzen 9 5900HX
AMD Radeon RX 6800M 12GB
16GB DDR4 Ram
1TB NVMe M.2 SSD

Or is it simply that my setup is too old to play current games(!?) I've played 50 hours of MCC collection in the past few months and never had the issue there.

[Phénomènes Mystiques]

Look at the BIOS revisions...

Make sure you have the AMD Chipset driver updated...

DO NOT install a Beta BIOS - ever...

There is also a weird issue pertaining Bonjour Services - I personally had to put that on Manual as it was on Automatic causing hang-ups with DeviceSetupManager and crashing PC - false restarts.

Also have a look into the power setting "Turn off Hard Drive After" as I found this also set itself to 5 minutes after a Win update - proper time is about 240 minutes. This will turn off the disk drive when 1) listening to music 2) watching videos 3) pausing a game for 5 minutes.

Hope this helps a bit.

P.S. Watch out for AMD GPU updates...

[Bad 💀 Motha]

If a bios update is available you should see this via the ASUS Update software suite or through Windows Updates as an optional update. They won't push out Beta updates this way.

Since you have had this Laptop, has it been wiped clean yet? As this really is the first thing I would do to any Laptop. Because in general the way they come out of the box is all wrong and will have tons of bloatware junk on it.

Also what about benchmarks and monitoring the CPU/GPU Temp *C ~ has this been done yet? As it could be overheating or not getting enough power.

I've already read numerous reports on other forums about this laptop and it's suggested that a bios update is required to address issues with gpu sleep/wake which on older bios was causing BSOD and/or random reboots.

Overall any half decent shop should have gone and ensured this with benchmarks and also updated the bios and OS for you. If not then they aren't helping their customers one bit.

[DeadBeat]

Originally posted by Kensei:

they've said the fan was faulty, reseated and cleaned it.

But they replaced the fan though, right?

[Kensei]

Originally posted by DeadBeat:

Originally posted by Kensei:

they've said the fan was faulty, reseated and cleaned it.

But they replaced the fan though, right?

Presumably yes. I'm wondering if they didn't diagnose the problem correctly and just cleaned and checked the fan so they could say they did something.

Was talking about this issue on the RE4 forum earlier, I think it might be Armory Crate. I've disabled it in the bios and the services and uninstalled it as much as possible and I'm noticing my thermals are better on idle. So hopefully that fixes it. It might have been bloat the whole time.

It would be really weird if a newish £1600 laptop from 2 years ago cannot run a remake of an 18 year old game.