(issue solved) Video DXGKRNL fatal crash

[SqueakyTweaky]

Any recommendations regarding this from anyone?

It only happens with steam games that are launched trough the launcher, it will cause the BSOD with the following information "VIDEO DXGKRNL FATAL CRASH".

So far I tried win 7,10,11 the past days with all suffering the same results, all have been with a fresh copy of windows and up to date drivers.

Scanned all drivers for errors or bad sectors, swapped out ram sticks, ran extensive stress tests and it all works as intended.But as soon as I run a game within minutes this BSOD comes up and the pc restarts and all fans go to max.

With rockstar, epic, gog,ubisoft launcher this don't happen, so I am kind of out of ideas of why it happens, is it a steam recent issue or something else is going on.

[r.linder]

Probably an issue specific to steam considering all of the factors

[emoticorpse]

You install your chipset drivers every time? Where did you get your gpu driver? what are your specs and what exact drivers file did you use?

[SqueakyTweaky]

Steam has lately had lots of issues for some reason but this on tops them all for me. submitted the crash logs that appeared to steam also. I tought at first my GPU or IGPU is fried and on its way out until I tried other launchers.

[FW RushWestالله]

okey bro

[SqueakyTweaky]

Originally posted by emoticorpse:

You install your chipset drivers every time? Where did you get your gpu driver? what are your specs and what exact drivers file did you use?

All drivers are installed and taken from "Pc specialist" the manufacturer that built the system a few year back.

GPU driver is from Nvidia.

Windows and everything is updated. So are some of the drivers with Intel own update utility


PROCESSOR
Intel® Core™ i7-8750H CPU @ 2.20GHz
GRAPHICS
Intel® UHD Graphics 630
NVIDIA GeForce RTX 2070 with Max-Q Design
AUDIO
NVIDIA High Definition Audio
Realtek High Definition Audio
NETWORKING AND I/O
Realtek PCIe GbE Family Controller
Killer® Wireless-AC 1550 Wireless Network Adapter (9260NGW) 160MHz
Bluetooth Device (Personal Area Network)
Intel® Wireless Bluetooth®
MEMORY
16 GB
STORAGE
Intel Optane(TM) Memory M10 Series
ADATA SU650

[r.linder]

If it can't be fixed, then Steam games can still be ran if you use a Linux distribution instead of Windows, since it wouldn't blue-screen. Not all games work on Linux, but at least the OS is stable and doesn't blue-screen when you try to run a freaking program

There are some "NVIDIA friendly" distributions of Linux like Pop!_OS

[SqueakyTweaky]

Originally posted by 尺．し工几ᗪヨ尺:

If it can't be fixed, then Steam games can still be ran if you use a Linux distribution instead of Windows, since it wouldn't blue-screen. Not all games work on Linux, but at least the OS is stable and doesn't blue-screen when you try to run a freaking program

There are some "NVIDIA friendly" distributions of Linux like Pop!_OS

Thanks for the suggestion, but I use Linux mint and I don't game on it. Will probably contact steam support and send them the dump files and other stuff, maybe they know what is up. Until then I will run other launchers.

[Bad 💀 Motha]

First of all, forgot testing with Win7; it's no longer supported.
Use Win10 or 11 and ensure that the installer for those are 22H2; nothing older.
If unsure of this, wipe the USB Flash Drive clean and remake the OS install media using the Media Creation Tool from the Win10 or 11 official website; which OS media it makes is determined by the tool from each website.

Once the OS is installed, the user must go into settings and enable NET/ASP Frameworks

WINKEY + E > look for Control Panel > Right click this > Open in New Window
Go to Programs and Features > Turn Windows Features On/Off

Enable the following:
> NET Framework 3.x
> NET Framework 4.x
> Legacy Components > DirectPlay

Click OK > Get via Windows Updates

When it's finished, it should prompt you to Restart.

Once restarted, download & install Visual C++ Runtimes all-in-one
https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one

Once finished, download & install DirectX Runtimes Redist June 2010
https://www.techpowerup.com/download/directx-redistributable-runtime
^ When run it will ask where to extract; input
c:\DX
When it is complete go to C Drive > DX from File Explorer and right click DXSETUP.EXE > Run as Admin

Reboot when the installer is finished.

Download and install latest Drivers from here:
INTEL > https://www.intel.com/content/www/us/en/support/detect.html
NVIDIA > https://www.nvidia.com/download/driverResults.aspx/212898

Install all the Intel Drivers first. Reboot and then install the NVIDIA. Reboot again when this is done.

Then right click the Desktop background area and click NVIDIA Control Panel > Go to Manage 3D Settings > Set "High Performance GPU" as the Global Default and Apply.

[SqueakyTweaky]

Originally posted by Bad 💀 Motha:

First of all, forgot testing with Win7; it's no longer supported.
Use Win10 or 11 and ensure that the installer for those are 22H2; nothing older.
If unsure of this, wipe the USB Flash Drive clean and remake the OS install media using the Media Creation Tool from the Win10 or 11 official website; which OS media it makes is determined by the tool from each website.

Once the OS is installed, the user must go into settings and enable NET/ASP Frameworks

WINKEY + E > look for Control Panel > Right click this > Open in New Window
Go to Programs and Features > Turn Windows Features On/Off

Enable the following:
> NET Framework 3.x
> NET Framework 4.x
> Legacy Components > DirectPlay

Click OK > Get via Windows Updates

When it's finished, it should prompt you to Restart.

Once restarted, download & install Visual C++ Runtimes all-in-one
https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one

Once finished, download & install DirectX Runtimes Redist June 2010
https://www.techpowerup.com/download/directx-redistributable-runtime
^ When run it will ask where to extract; input
c:\DX
When it is complete go to C Drive > DX from File Explorer and right click DXSETUP.EXE > Run as Admin

Reboot when the installer is finished.

Download and install latest Drivers from here:
INTEL > https://www.intel.com/content/www/us/en/support/detect.html
NVIDIA > https://www.nvidia.com/download/driverResults.aspx/212898

Install all the Intel Drivers first. Reboot and then install the NVIDIA. Reboot again when this is done.

Then right click the Desktop background area and click NVIDIA Control Panel > Go to Manage 3D Settings > Set "High Performance GPU" as the Global Default and Apply.

This did the trick! much appreciated! Never had this sort of issue before ever on any system I own.

Printed this out and put in my folder of things it might come handy again some day.

[SqueakyTweaky]

Just a update.

The issues appeared back after a few days. Wiped my windows again and made a fresh install with all of the said components that ( bad Motha) wrote, all windows updates applied, GPU/CPU drivers all updated.

Every game I launch trough steam will BSOD my system within minutes with the dxgkrnl fatal crash.

All other game launchers work without any issues, I can play there hours without issues. Completely lost here what to do or how should I proceed.

[Bad 💀 Motha]

https://4ddig.tenorshare.com/windows-fix/fix-video-dxgkrnl-fatal-error.html

[SqueakyTweaky]

Originally posted by Bad 💀 Motha:

https://4ddig.tenorshare.com/windows-fix/fix-video-dxgkrnl-fatal-error.html

Thanks for the link, but I have now tried more videos like this and tutorials how to fix it without any success at all, i have installed windows now more times I can count in the past days and the problem is still present and unchanged.

I can't use steam at ALL for some reason anymore and I don't know the reason for it. It just doesn't run or work

[Bad 💀 Motha]

You shouldn't have to keep reinstalling Win10 or 11 if it's fairly recent such as 22H2. That's what SFC, DISM, CHKDSK commands are for along with the ability to factory reset the OS.

Are you making changes to the Steam Settings after getting the Client up and running. If so what Settings are you changing?

Also have you set the Power Profile to Intel High/Ultra Performance as well after the drivers are install and system rebooted?

What about Nvidia Control Panel Settings changes?

[SqueakyTweaky]

Originally posted by Bad 💀 Motha:

You shouldn't have to keep reinstalling Win10 or 11 if it's fairly recent such as 22H2. That's what SFC, DISM, CHKDSK commands are for along with the ability to factory reset the OS.

Are you making changes to the Steam Settings after getting the Client up and running. If so what Settings are you changing?

Also have you set the Power Profile to Intel High/Ultra Performance as well after the drivers are install and system rebooted?

What about Nvidia Control Panel Settings changes?

I haven't made no change to steam settings after installing it.
Also my power profile is set to maximum performance and I have not made any other changes to. The system at all.

I just installed pop_os! To my laptop now and the same thing is happening with steam it bricks my laptop and I need to force a restart. I can use rockstar, epic, gog launches without a issue and can game without any issues whatsoever even on Linux and Windows os.

I don't understand what has happened since I used to play daily on this pc and steam was the main launcher until two weeks something changed and this issue started.

I have even pulled my laptop apart, cleaned all the fans, repasted my GPU and CPU had used diffrent SSD and ram sticks to see if it makes any difference..... Nothing has worked the laptop just completely dies and switches off when using steam and any game.


Small update, it I installed steam and Linux on my pc, there seems to be a issue playing games that uses unreal engine for the games, I tried diffrent games under Linux and windows and they work under steam and the system doesn't switch off, but if I launch dead by daylight or Texas Chain Saw Massacre that use UE the pc shuts off ( windows with the error dxgkrnl fatal and Linux just hungs)

Still don't understand why is this sort of things happening. When other games work....

[Bad 💀 Motha]

Have you tried disable Intel Optane and see if this helps?
I read quite a few reddits that spoke about this crashing Steam and also various Games.