GPU clock stuck at 300Mhz

[Saint Anne]

My laptop is a Dell G5 5590 with and RTX 2060 and it’s running games on 10fps that used to run just fine before. Ran heaven benchmank with GPUz open and found out the clock speed is stuck at 300 when the minimum expected should be around 960 for my graphics card… I’ve tried everything from updating drivers, messing with power settings, and even resetting my laptop and nothing works, someone pls help!

[Bad 💀 Motha]

Is it plugged into the wall?

In GPUZ make sure you switch which GPU is active for viewing the sensors. There would be two GPUs to choose from.

Wipe the NVIDIA drivers via Uninstall.

Then go get latest one from NVIDIA.com

Once installed, reboot and then set the NVIDIA as the default in NV Control Panel

[Saint Anne]

I was trying to uninstall the nvidia drivers on safe mode but bitlocker didn’t let me… but yeah it’s plugged in, and the nvidia is already set as default.

[Illusion of Progress]

What are temperatures? Over time, buildup of dust in airflow ways and/or thermal paste wearing down might occur and lead to this.

"It was running fine but now it's not" means something changed. It's a process of elimination to (try to) find out what it was.

Check temperatures first, since you tried "resetting the laptop" which I presume meant a factory reset/reinstallation of Windows which should (key words) have given a fresh driver install to rule those out.

[Julien, cut it out.]

Can you post a screenshot of the GPU-Z sensor tab when the GPU is under load?
Total Board Power value'd be interesting to see in this state and the value for PerfCap Reason.

I also recommend to uninstall the GPU driver with DDU in Windows Safe Mode and then install the latest GPU driver regularly. Disable bitlocker to access Windows Safe Mode.

Disable any application that injects an on-screen display.
RTSS, Steam or other gaming launchers and Geforce Experience.

[Bad 💀 Motha]

You don't do that sort of thing in safe mode. Safe mode is not for installing or uninstalling things as the service needed to do that does not run while you're in safe mode.

Just do it while in Windows normally.

Windows Explorer/ File Explorer

Control Panel

Programs and Features

Uninstall anything NVIDIA but for Forceware last.

Or you can do it from Settings > Apps

Once you uninstall all NVIDIA, restart Windows and it should just install generic Microsoft Basic Display Driver on its own.

Then run the install package you downloaded from:

https://www.nvidia.com/download/driverResults.aspx/199991

Restart Windows again after the install completes. Then change default gpu and set power to prefer max performance under Manage 3D Settings. Then apply the changes.

When you monitor with GPU-Z you will notice on the 1st page of the app the gpu name at the bottom. You need to change from the Intel or AMD GPU to the NVIDIA GPU first then click Sensor tab. Otherwise all you'll be seeing is the Sensors for the cpu's onboard gpu

[Saint Anne]

CPUz: while running heaven benchmark

https://cdn.discordapp.com/attachments/1083194620210577518/1084212535537979472/image.png

https://cdn.discordapp.com/attachments/1083194620210577518/1084212535537979472/image.png

Before reinstalling nvidia drivers:

https://media.discordapp.net/attachments/1083194620210577518/1084133030450434218/image.png?width=605&height=257

After reinstalling nvidia latest driver:

https://cdn.discordapp.com/attachments/1008487693338017893/1084203192096673813/image.png

All power settings are set to high performance, all nvidia control panel settings are set to prioritize performance, which makes me believe my gpu is either being throttled or its just damaged... The temps are fine though, and cpu usage is very low.

[Saint Anne]

Forgot to mention: after driver reinstall the core clock jumped from 300 to 960, up and down, for a solid minute before settling to 300 again. 960 is the base value expected for my graphics card.

[Komarimaru]

Unfortunately, you need to install the DELL drivers, not nvidias.

https://www.dell.com/support/home/en-vn/product-support/product/g-series-15-5590-laptop/drivers

Download BOTH
-NVIDIA GeForce GTX 1650/1050/1660 Ti and RTX 2060/2070/2080 Super Graphics Driver
-Intel UHD Graphics Driver

Disable all your online connections after this.

Run DDU(download it first if have not), remove Intel and Nvidia drivers that you installed for Graphics, and enable the option to prevent windows from installing drivers. Don't reboot before removals, until both are gone, then reboot.

Once rebooted, install the Intel UDH driver and restart the system.

Install the Nvidia driver and restart the system.

See if this works.

[Saint Anne]

Okay I did all that but nothing changed, it didn’t even fluctuate this time, just started straight at 300MHz, precisely. I just don’t know what else to do, I’m completely stumped ;-;

[emoticorpse]

do you have Geforce Experience installed? Try uninstalling it if so?

[Saint Anne]

I think GeForce Experience was uninstalled when I uninstalled the drivers, I don’t have it in my pc anymore

[Illusion of Progress]

Are you using the default power adapter (PSU) it came with, or a third party replacement one, by chance?

That wattage used while being at 300 MHz is really interesting.

[emoticorpse]

Saint Anne の投稿を引用：

I think GeForce Experience was uninstalled when I uninstalled the drivers, I don’t have it in my pc anymore

can you run a userbenchmark and post the LINK to the results page here?

[Saint Anne]

Illusion of Progress の投稿を引用：

Are you using the default power adapter (PSU) it came with, or a third party replacement one, by chance?

That wattage used while being at 300 MHz is really interesting.

I haven't changed anything about it, I don't really know much about computers. Also yeah it's weird because before the gpu driver reinstall it was using like 50w and then it jumped to 215w.

[Saint Anne]

emoticorpse の投稿を引用：

Saint Anne の投稿を引用：

I think GeForce Experience was uninstalled when I uninstalled the drivers, I don’t have it in my pc anymore

can you run a userbenchmark and post the LINK to the results page here?

I don't know if I did this right but here it is:

https://www.userbenchmark.com/UserRun/59914572