Windows 11 and Valve Index?

[HeuristicsInc]

I bought a brand-new Alienware laptop and a Valve Index intending them to work together. I had to get an adaptor to go from the DisplayPort to a Thunderbolt 3 on the laptop, but I am getting Error 213 indicating the headset can't be detected. When I contacted support they told ne that the Index does not support Windows 11 (I would have preferred Windows 10 but it was not offered). My question is whether this is just CYA talk or if it's real. Has anyone successfully used the Index with Windows 11?
The only other thing they suggested is trying a different PC - if I had a different PC that had a good enough graphics card I wouldn't have had to buy the new one...
Thanks for any assistance.
-bill

[Cathulhu]

Haven't heard of any issues with Windows 11 and Index.

I suspect that the laptop is the issue, or the adapter.

[cSg|mc-Hotsauce]

It does work fine on Win 11.

You can ask here... https://steamcommunity.com/app/1059530/discussions/

[Bad 💀 Motha]

The Laptop is your issue here, not Win11.
If anything it should run better under Win11. While Win11 22H2 had some bad bugs that had to do with causing poor performance, MS has pretty much fixed all those.

Some Laptops it "might" work via USB Type-C to DP on a Type-C port on the Laptop that would internally support hardware acceleration display output. Which means that a particular USB Type-C with DP output is connected to the Motherboard in a way that allows the dedicated GPU to properly talk to it. As that won't be the scenario for all of the USB ports on the Laptop.

Again it has nothing to do with Win11. I don't understand why Steam Support would suggest such a thing, as it is a plug & play driver for that, just like a TV or Monitor. However it must be properly detected as VR Headset by Steam Client + SteamVR.

When using any Laptop that shipped with Windows OS; it will be best and very wise to wipe the Laptop clean. Wipe the entire OS Drive and its multiple partitions via a self-made Win11 USB Flash Drive. This way you are clean installing the very latest Win11 build. Then from there, go and download + install all of the Laptop's Drivers from the Laptop brand maker; Chipset, both GPUs, Audio, LAN, WIFI, BT, TouchPad; etc.

Can you go to Dell.com/Support and enter the Service Code to bring up the exact model of laptop, then share the link in here after you reach the Software/Download section for your exact laptop. From there we can view the specs and see which port you need to use. As pretty much any of the Alienware Laptops that ships with Win10 or 11 should support such a VR Headset via USB Type-C to DP adapter. It's possible also that your chosen adapter is the issue at-hand.

[HeuristicsInc]

I had read online people that had posted that Index worked with this model, so I thought I was safe...
Anyway the service tag is: 9D8L9T3
Here is the link for its support page: https://www.dell.com/support/home/en-us/product-support/servicetag/0-SEpnZnZyeDZtS3dzWGNURlA5d1pUdz090/overview
But I'm not sure what exactly you are looking for, I don't see a Software/Download there. I admit I have struggled trying to find out if that port is connected to the NVidia card!
This is the adapter I got: https://www.amazon.com/dp/B07F17ZHJY?psc=1&ref=ppx_yo2ov_dt_b_product_details
Again I saw reviews on that Amazon page saying that it worked for their Index. But then again I also saw somebody say something like "people have tried 5 of those and only had the 5th one work" so I don't know what to think.
Thanks!
-bill

[Bad 💀 Motha]

Go to that Dell link:
https://www.dell.com/support/home/en-us/product-support/servicetag/0-SEpnZnZyeDZtS3dzWGNURlA5d1pUdz090/overview

And click on "Documentation" which should provide various PDF Manuals.

Then refer to "Drivers & Downloads" for any Drivers and/or Software you might need. For example if you do a clean OS install you will need to get official drivers and software from there; such as the Intel Chipset Driver, as well as software such as for the TouchPad and AlienSense RGB Lighting.

Review the manual. It should reveal details saying which USB Type-C to use should you want to use one as a Display Output, as for a Monitor, TV, Projector or VR Headset.

Perhaps return the adapter you bought and try a different one.

[Crashed]

Publicado originalmente por HeuristicsInc:

I had read online people that had posted that Index worked with this model, so I thought I was safe...
Anyway the service tag is: -------
Here is the link for its support page: https://www.dell.com/support/home/en-us/product-support/servicetag/0-SEpnZnZyeDZtS3dzWGNURlA5d1pUdz090/overview
But I'm not sure what exactly you are looking for, I don't see a Software/Download there. I admit I have struggled trying to find out if that port is connected to the NVidia card!
This is the adapter I got: https://www.amazon.com/dp/B07F17ZHJY?psc=1&ref=ppx_yo2ov_dt_b_product_details
Again I saw reviews on that Amazon page saying that it worked for their Index. But then again I also saw somebody say something like "people have tried 5 of those and only had the 5th one work" so I don't know what to think.
Thanks!
-bill

Are Dell service tags unique? If so you should probably not be sharing personal information.

[Bad 💀 Motha]

The Service Tag just links to the exact model w/ shipped specs. Where as if we look up just the base model, it has various specs options it could potentially ship with.

You are not sharing any personal information by sharing the Service Tag.

For starters, you need to update your BIOS:
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=7723g&oscode=w2021&productcode=alienware-m15-r7-gaming-laptop

[nohuman]

There is a board on Star Citizens forums where I saw a lot of people dealing with VR problems related to windows 11 and other things.

I'm not sure where things ended up though, I still haven't plugged mine in since I upgraded everything a few weeks ago, and I'm just having too much fun in 2d for the moment. heh.

[HeuristicsInc]

I think I've finally answered the question of whether the Nvidia board is connected to the Thunderbolt... found this article today:
https://uploadvr.com/oculus-rift-s-valve-index-no-hdmi/
In the Physx control panel it does indeed show the NVidia and the Thunderbolt in the same box so I think I am okay there. So I think my next step is to try a different adapter.
BTW under Documentation Dell has.... nothing. Not sure how they manage to not have manuals for anything although clicking around I did find a service manual...
-bill

[HeuristicsInc]

Gah, a second adapter has arrived and it doesn't work either. I am starting to think I have to return the thing, I haven't gotten anything to work and it's very frustrating.