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Relatar um problema com a tradução
also try pinging your router directly
if that does not give spikes, its your isp
find out where the loss is coming from
start -> run/search -> cmd
tracert google.com
(first hop is your router most are 192.168.x.1)
(2nd-3rd are your modem or isp)
ping -t 192.168.x.1 (modem ip)
open another cmd prompt
ping -t (2nd hop that responds)
play a game til you get lag spikes
go back to cmd prompts and hit ctrl+c to stop them
they will give results, min, max, avg and loss
if max is over 100ms to your router/modem then its a lan issue
if its wired, replace cables or get a new router
if its wireless, change its wireless channel to one thats less populated
*protip, use a droid phone and download 'wifi analizer'
https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en
will show nearby wifi networks and what channels they are on
if the 2nd hop is getting spikes and the first is not, its an isp issue, have them send out a tec to fix it