Black screen, lost signal during game, help !

[Ce Brave Feykro]

Hello everyone :)
I recently (8 days ago) received my brand new pc components, I assembled them, installed windows 8.1 and I was ready to go, but a few days after, I noticed that during games, the monitor would lose the signal after a brief blackscreen and nothing could get it back. The sound was still running in most cases, recently I could still shoot and ear the gun in Overwatch.
Tested with another cable and on a tv, still no signal.
I hope anyone can help :/
My set up:
* i5-6600
*Asus B150 Pro Gaming D3
* 2x4Go RAM DDR3 hyper X fury 1600MHz
* Asus GeForce GTX 970 Strix Direct CU II, OC, 4go (I suspected it to be causing the mess, had it changed by amazon, still the same problem)
* 124Go SSD (sandisk)
* 1To HDD (seagate barracuda)
* 550W Power supply, corsair VS550
* Corsair Carbide 100R case

EDIT: in the Device Manager, my Asus VX228 monitor is called a " generic plug-and-play monitor", is that a problem ?

I really hope someone can help, anything matters !
Thank you for you time :p

[hawkeye]

This is what happens with my GTX970 if I overclock it too high.

[Ce Brave Feykro]

Diposting pertama kali oleh hawkeye:

This is what happens with my GTX970 if I overclock it too high.

Yeah I saw a lot of people talking about that but I didn't touch its settings, I even uninstalled Asus Tweak to ensure no modification were possible.
I'm lost here, I also had to change the PSU (I think that's how you call the power suplly) because it had unadapted cable (english adaptator instead of EU) so I don't think it's the cause, Corsair's hardware is pretty solid imo..

[Mr. Rubber Ducky]

Maybe it was overclocked by company/seller? Check it if you can.

[hawkeye]

Your Corsair is OK (jonnyguru does in depth reviews on most psu's). I have a Corsair RM1000i which has a digital interface that shows power being used. My rig uses 300W (i7-2600, 16GB ddr3 1600, gtx970) when the gpu is running at 100% usage on stock settings.. The 12V rail is steady on 12.1V. So I don't think your problem will be the psu.

MSI afterburner can underclock as well as overclock. Move the core and memory sliders to minimum and see what happens. If that is successful gradually increase the settings.

That card is already overclocked, so it may be necessary to boost a mobo setting. Google for similar issues and fixes. The link below shows what the OC is.

http://www.newegg.com/Product/Product.aspx?Item=N82E16814121899

[K3NSAI]

Diposting pertama kali oleh feykro:

Hello everyone :)
I recently (8 days ago) received my brand new pc components, I assembled them, installed windows 8.1 and I was ready to go, but a few days after, I noticed that during games, the monitor would lose the signal after a brief blackscreen and nothing could get it back. The sound was still running in most cases, recently I could still shoot and ear the gun in Overwatch.
Tested with another cable and on a tv, still no signal.
I hope anyone can help :/
My set up:
* i5-6600
*Asus B150 Pro Gaming D3
* 2x4Go RAM DDR3 hyper X fury 1600MHz
* Asus GeForce GTX 970 Strix Direct CU II, OC, 4go (I suspected it to be causing the mess, had it changed by amazon, still the same problem)
* 124Go SSD (sandisk)
* 1To HDD (seagate barracuda)
* 550W Power supply, corsair VS550
* Corsair Carbide 100R case

EDIT: in the Device Manager, my Asus VX228 monitor is called a " generic plug-and-play monitor", is that a problem ?

I really hope someone can help, anything matters !
Thank you for you time :p

Hi, if you reboot the PC the monitor has signal again or it the signal its still lost? If so, then try your monitor on another Desktop / Laptop computer, both with and without your own cable. Sometimes the issue is a broken video cable, monitor conector or even the monitor itself that dies.

Let us know the results.

[Ce Brave Feykro]

Diposting pertama kali oleh hawkeye:

Your Corsair is OK (jonnyguru does in depth reviews on most psu's). I have a Corsair RM1000i which has a digital interface that shows power being used. My rig uses 300W (i7-2600, 16GB ddr3 1600, gtx970) when the gpu is running at 100% usage on stock settings.. The 12V rail is steady on 12.1V. So I don't think your problem will be the psu.

MSI afterburner can underclock as well as overclock. Move the core and memory sliders to minimum and see what happens. If that is successful gradually increase the settings.

That card is already overclocked, so it may be necessary to boost a mobo setting. Google for similar issues and fixes. The link below shows what the OC is.

http://www.newegg.com/Product/Product.aspx?Item=N82E16814121899

There is a dedicated app for that made by Asus, the one I uninstalled, I remember underclocking 150Hz and it still did it (not 100% sure).
I'll check it out, thanks

Diposting pertama kali oleh TheCrankyBasisConsultant:

Hi, if you reboot the PC the monitor has signal again or it the signal its still lost? If so, then try your monitor on another Desktop / Laptop computer, both with and without your own cable. Sometimes the issue is a broken video cable, monitor conector or even the monitor itself that dies.

Let us know the results.

When I reboot, everything's back to normal !
I'll try my brother's monitor tomorrow and I'll be back on you.

I also went in the advanced power settings of windows and set it to high performances, now I'm about the check out on Rocket League, i have the issue very fast on this game, much faster than Overwatch.

[Ce Brave Feykro]

Attempt failed, lost signal after 3 min of gameplay. Now I'm going to try what you're advising.

Btw, my monitor is brand new so I don't think it comes from that, plus it works fine out of games. (even tho I have tearing when steam's on full screen). It's an Asus VX228 and my computer calls it " generic plug and play monitor"

[K3NSAI]

Diposting pertama kali oleh feykro:

Attempt failed, lost signal after 3 min of gameplay. Now I'm going to try what you're advising.

Btw, my monitor is brand new so I don't think it comes from that, plus it works fine out of games. (even tho I have tearing when steam's on full screen). It's an Asus VX228 and my computer calls it " generic plug and play monitor"

Hi,

Have you activated V-Sync ? Sometimes deactivating it can produce the tearing, almost sure that's the name of the configuration parameter.

Well, a lot of years ago i used to work as a PC technician and i tell you this, sometimes even brand new stuff can fail, not everything that cames out of a factory immediately is error free.

¿Maybe your video card is overheating? Have you checked temperatures?

[Ce Brave Feykro]

Diposting pertama kali oleh TheCrankyBasisConsultant:

Diposting pertama kali oleh feykro:

Attempt failed, lost signal after 3 min of gameplay. Now I'm going to try what you're advising.

Btw, my monitor is brand new so I don't think it comes from that, plus it works fine out of games. (even tho I have tearing when steam's on full screen). It's an Asus VX228 and my computer calls it " generic plug and play monitor"

Hi,

Have you activated V-Sync ? Sometimes deactivating it can produce the tearing, almost sure that's the name of the configuration parameter.

Well, a lot of years ago i used to work as a PC technician and i tell you this, sometimes even brand new stuff can fail, not everything that cames out of a factory immediately is error free.

¿Maybe your video card is overheating? Have you checked temperatures?

Hi !
Where do I activate V-Synch ? x)
My GPU seems to be around 70°C while playing, CPU is around 50°C and 30°C when idle.

Edit: i'm talking about the steam client, not the games ^^ When I have it fullscreen and I scroll down, it tears. Smaller window doesn't tear.

[Ce Brave Feykro]

Update !
Changing cable didn't work.
Now I'm going to download Asus Tweak and downclock the GPU.
Question tho: I already changed the GPU with amazon, does it mean all OC GPU cause problems ? You can juste plug it, instal drivers and enjoy your damn material ?

[[☥] - CJ -]

sounds to me as though the display driver is crashing and not recovering, which is why it stays black. turning the monitor off and back on may bring back the screen.

Make sure you install the latest drivers from the nvidia website
Not from the disk

Also, do yourself a favor and upgrade to Win10 ASAP, Win8 sucks.

In any case, 70C is fine for GPUs

Any number of things can cause the display driver to crash
Unstable Overclock
Faulty RAM stick
Faulty or Lacking Powersupply
Driver issues itself

In most cases, when its a driver related problem, uninstalling everything NVIDIA related and using DDU to do a clean install resolves such issues if it isnt caused by something else.

Choosing CUSTOM INSTALL and Only selecting the drivers and PhysX to be installed can be important as other drivers or even GFE can cause such issues when they arent needed to be installed.

And yeah, Factory Overclocked GPUs can come with their own problems, personally i prefer to manually overclock the GPU instead to avoid such possibilities.

[Ce Brave Feykro]

Diposting pertama kali oleh ☥ - CJ -:

sounds to me as though the display driver is crashing and not recovering, which is why it stays black. turning the monitor off and back on may bring back the screen.

Make sure you install the latest drivers from the nvidia website
Not from the disk

Also, do yourself a favor and upgrade to Win10 ASAP, Win8 sucks.

In any case, 70C is fine for GPUs

Any number of things can cause the display driver to crash
Unstable Overclock
Faulty RAM stick
Faulty or Lacking Powersupply
Driver issues itself

In most cases, when its a driver related problem, uninstalling everything NVIDIA related and using DDU to do a clean install resolves such issues if it isnt caused by something else.

Choosing CUSTOM INSTALL and Only selecting the drivers and PhysX to be installed can be important as other drivers or even GFE can cause such issues when they arent needed to be installed.

And yeah, Factory Overclocked GPUs can come with their own problems, personally i prefer to manually overclock the GPU instead to avoid such possibilities.

Thank you for the ansewer (thanks to everyone else as well)
So !
Switching the monitor on and off doesn't bring the image back, I tried to change screen after the monitor looses signal, doesn't work either.
I installed lastest one from Nvidia website, the one optimised for overwatch.
I miiiight not have paid for windows 8.1 so if I upgrade I might be in trouble, wouldn't I ?

Unstable OC => it's factory, so idk (and it did it on 2 cards)
Faulty Ram stick => I'll try new ones, but I tried to change their slots and it didn't change anything
Lacking powersupply => it's 550W, performance mode

Drivers uninstall => i'll try it with your cleaning method

Finally there isn't many GTX 970 that aren't factory OC nowadays, the best rated ones are Asus Strix OC, KFA² OC and MSI Gaming 4G OC x)

Anyways I'm going to try it out !

[Ce Brave Feykro]

I've shot a video of the problem, i'm uploading it to youtube, just so you can see for yourself, maybe it'll help (somehow) (just in case the cleaning didn't work)
https://www.youtube.com/watch?v=CSSduzAZlL8

[Ce Brave Feykro]

Update: it's 3:20AM, I have to go get some sleep :p
Nothing has worked so far (underclocked, lowering frequency, changing ram slot ...)
So I cleaned the driver and installed lastest one. Only driver and physX, played overwatch for an hour and after 30sec of Rocket League crashed. I'm really exausted. I've been working on it for a week now, I'm going crazy. I'm gonna try new ram tomorrow and I'll go find my old gtx 660 and try to push it on Overwatch then on Rocket League to see if it's really the GPU that's faulty. I really don't understand, I had it change today but still... 2 GTX 970 DIRECT CUII OC, 2 fails.
If it works with the new card, I don't know what to do.
If it doesn't work with the new card, i'll try to exange CPU and Motherboard ? I don't know.
I really want this 900€ ♥♥♥♥♥♥ to work...

Can it be, even remotely, connected to the fact that I have an SSD + HDD ?
Thank you for everything so far

[[☥] - CJ -]

If it isnt the GPU which i dont believe it is, its either the PSU or the RAM
Been there done that, its always between those 2.

and no, SSD n HDD wont cause it.