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if they are stuck replace them
Either get them to fix it as they should be under warranty or if that's not the case you can easily replace gpu fans in many cases.
Apply and reboot.
Now test the GPU.
Remove and then physically inspect the GPU; make sure the fans spins freely; if they are hard to spin, they have seized up. Ensure not blocked in anyways, like wiring. Also look on the GPU for the fan header plug; make it's plugged in fully.