M.2 NVMe SSD Vanishing after loading in-game items or visual elements. What to do?

[>///Emy///128th Pioneers///]

I've recently bought a Samsung 980-Pro, i followed all instructions on how to properly install, installed it on the proper NVMe port on my Prime-X570-Pro that supports the NVMe-SSD and formated it as shown in the tutorials.

But the problem is that everytime i load a game or play anything visualy intensive such as high games that require elevated GPU power, the SSD "Crashes" and vanishes from any monitoring software, including the bios, strange thing is that the bios recognises a 1TB device on it in the raid settings, though it doesn't give the device's name, and only did so once after i've set the M.2 Ports to GEN3.

I tried switching ports, trying diffrent gen settings in the bios and tried to enable secure boot and compatibility support mode, none of the things that i tried worked and im starting to doubt it has anything to do with my PC and it's probably the SSD being faulty.

Are there any other things i could try to somehow salvage this situation?

[_I_]

by default windows will hide empty drives

in bios disable raid

[>///Emy///128th Pioneers///]

Αναρτήθηκε αρχικά από _I_:

by default windows will hide empty drives

in bios disable raid

The SSD drive had games and content on it, it wasn't empty at all, and raid has been disabled on all possible options that contain raid.

[plat]

Consider to install Samsung Magician to see if you have the latest firmware. You can also run diagnostics. It's rare that a new drive is faulty but not unheard of.

If it continues to crash, hopefully you can return it for an exchange at least. I would collect and print out any errors from crashes (like you would find in Event Viewer) to show as proof.

https://semiconductor.samsung.com/consumer-storage/magician/

Edit: just thought of this: would resetting the BIOS to defaults change anything?

[Bad 💀 Motha]

Is the Motherboard BIOS up to date?

[>///Emy///128th Pioneers///]

I updated the BIOS, manually, via USB.

I installed AMD Raid software to make it RAID mode compatible.

I've reseted it to default settings on all possible windows possible.

I've installed Samsung Magician to update the firmware.

None of those things changed anything, other than setting M.2_1 and M.2_2 to Gen3 which made the bios recognise the device, but it's still overall crashing when the PCIE lane is under a heavy load.

I really don't know what to do, and i encountered more than the usual amount of hardware issues on my pc, and i think it's just cursed.

I'm slowely giving up on the SSD and i will see till Thursday or Wednesday if i can just exchange it. and thank you for reminding me about the printing out of errors and critical error messages on the event viewer, it keeps talking about a key, to which i have no understand of what it means exactly.

[AmaiAmai]

If you mean that you can load the game, but once the load of the game actually requires the disk to be used extensively that the drive "disappears" or "vanishes" then it's likely that the drive itself is faulty.

Operating systems are made to turn of malfunctioning hardware...it's part of the job of an operating system to do so.

[>///Emy///128th Pioneers///]

Αναρτήθηκε αρχικά από AmaiAmai:

If you mean that you can load the game, but once the load of the game actually requires the disk to be used extensively that the drive "disappears" or "vanishes" then it's likely that the drive itself is faulty.

Operating systems are made to turn of malfunctioning hardware...it's part of the job of an operating system to do so.

I could see that being a possiblity given the fact that the packaging says that the manufacturing date, the date where the item specificaly has been build, is back in "2021-8-31"

I've also had a lot of security warnings on event viewer which probably corelates to the theory of it malfunctioning and making the system shut it or it self off. Sometimes the OS shuts off, and sometimes it just makes the SSD vanish.

There was no label or indication that the SSD was already used, not sure on what to do with that.

Tho it could be a huge plausibility.

[plat]

A key? Like a registry key? If so, that's not a relevant error.

If you're able to capture the event in real time, like recording it on your phone and then saving the footage, that would be ideal.

[>///Emy///128th Pioneers///]

Αναρτήθηκε αρχικά από plat:

A key? Like a registry key? If so, that's not a relevant error.

If you're able to capture the event in real time, like recording it on your phone and then saving the footage, that would be ideal.

Not sure what kind of key, but i saw key being brought up on event viewer quite a lot after the NVMe ssd vanishes, specifical with directories regarding stornvme, storahci, exFAT, e1xpress and NTFS.

And im gonna try to capture it as soon as i get the posibility and freetime to do it.

[AmaiAmai]

Αναρτήθηκε αρχικά από ☨Emerald☨:

Αναρτήθηκε αρχικά από AmaiAmai:

If you mean that you can load the game, but once the load of the game actually requires the disk to be used extensively that the drive "disappears" or "vanishes" then it's likely that the drive itself is faulty.

Operating systems are made to turn of malfunctioning hardware...it's part of the job of an operating system to do so.

I could see that being a possiblity given the fact that the packaging says that the manufacturing date, the date where the item specificaly has been build, is back in "2021-8-31"

I've also had a lot of security warnings on event viewer which probably corelates to the theory of it malfunctioning and making the system shut it or it self off. Sometimes the OS shuts off, and sometimes it just makes the SSD vanish.

There was no label or indication that the SSD was already used, not sure on what to do with that.

Tho it could be a huge plausibility.

Definitely sounds like it is faulty. Eventually the drive will no longer show up at all and/or damage port or connector if it's shorting the port.

It is also possible that the drive or it's firmware is incompatible with your board's firmware, but those cases are extremely rare since both UEFI and SSDs are built to general and universal standards. To check, best to ask your board manufacturer.

Generally a drive that can't be seen in BIOS is either loose in connection, the board connector or controller is faulty, or the drive is faulty in some way -- sometimes it is faulty electrically.

If you have another drive to test on the board, see if it functions properly. Sometimes boards spontaneously have chips fail and stop working, and components simply break on them (really sucks).

One more possibility is that the drive is overheating -- it can happen if you have a GPU blowing on it or case with limited airflow. It can also happen if you have PC in a hot environment. I find it unlikely since you said it cannot be seen in the BIOS, but still a possibility ...

What I usually have on hand is a cheap external USB HDD/SSD enclosure to test drives. They are good investments to save you time and money in case a drive is faulty! Also good insurance if a port or connector fails for whatever reason...

[>///Emy///128th Pioneers///]

Αναρτήθηκε αρχικά από AmaiAmai:

Definitely sounds like it is faulty. Eventually the drive will no longer show up at all and/or damage port or connector if it's shorting the port.

It is also possible that the drive or it's firmware is incompatible with your board's firmware, but those cases are extremely rare since both UEFI and SSDs are built to general and universal standards. To check, best to ask your board manufacturer.

Generally a drive that can't be seen in BIOS is either loose in connection, the board connector or controller is faulty, or the drive is faulty in some way -- sometimes it is faulty electrically.

If you have another drive to test on the board, see if it functions properly. Sometimes boards spontaneously have chips fail and stop working, and components simply break on them (really sucks).

One more possibility is that the drive is overheating -- it can happen if you have a GPU blowing on it or case with limited airflow. It can also happen if you have PC in a hot environment. I find it unlikely since you said it cannot be seen in the BIOS, but still a possibility ...

What I usually have on hand is a cheap external USB HDD/SSD enclosure to test drives. They are good investments to save you time and money in case a drive is faulty! Also good insurance if a port or connector fails for whatever reason...

I've checked the firmware and it all is compatible.

I've also thought that maybe, just maybe the M.2 is loose, but ive checked the connection properly and even screwed it in like i was told in the video, not too hard and not too soft. the board connector and controller seems to be alright since it works with my second SSD and i've got a 1000 watt PSU which delivers sufficient electricity.

This is the first time i have an M.2 drive installed on any of my pcs, i sadly don't have the money to buy another M.2 as i used it all up on the current one.

The GPU is not blowing on the m.2 and the case has 4 inlet sides, and 3 fans, making it circulate air properly.

But i think the arrows are more and more pointing towards the drive malfunctioning rather than anything else being faulty or malfunctioning, given the fact that the port is still being shown as operable after the ssd vanishes.

[plat]

OP--my 980 Pro became corrupted after only 1.5 years. I could no longer install anything via USB. The M.2 slot was fine as I substituted a spare drive and everything worked fine.

So collect what proof you can in order to stop any arguments and see about getting a replacement or refund. For what it's worth, my replacement 980 Pro works beautifully and still has 100% health after a year.

[Bad 💀 Motha]

Just return it while still brand new and claim its defective.
Sure sounds that way to me.

[>///Emy///128th Pioneers///]

Ye, getting a refund is probably the best option out of all right now.

Thanks for all the help, i think i'm going to ask for a refund tommorow because out of all plausible causes and theorys, the ssd being faulty is the only thing that can come to mind.

[Polonx]

I have the same issue, I think it might be a temperature issue. As my M.2 Slot is close to the GPU, I've been monitoring the temperatures of the M.2 and reaches up to 60°.
I'm going to replace the default thermal pad on the Motherboard and see if this solves the issuee.