Soundbar not detected

[Samoht]

I’m lost. I recently got myself a sound blaster x katana by creative, but when I plugged it in it was detected as an generic usb device, thought whatever and just installed SB Connect 2. But after installing the app gave me an error there was no audio device detected. Found out there was a newer firmware and installed that, but didn’t help. So I sent an email to creative saying wtf how do I fix.

While waiting on that I found out there is also an SB Connect 1 app, so I installed that and it worked fine, but windows still thought it was an generic device but I thought ♥♥♥♥ it I’ll go with it.

Then I got a response saying I need to unplug it, turn it on, switch source to pc, and then plug it for it to be detected. So I unplugged it deleted the Connect 1 app and everything associated with it(some OpenAL stuff and an program called blaster x katana but seems like it’s not an app so I just assumed it was a driver). After a restart I plugged it in, but this time nothing at all.. not even a generic device. Installed connect 2.. still nothing. Even after deleting connect 2 and going back to connect 1.. nothing.

Now here’s the kicker, when I go to device manager I can see sound blaster x katana with a yellow icon. While I think this was generic device before when it worked. And when I right click on it the error reads. No driver found. So I click on update driver, choose find automatically on the internet, but then it fails saying access was denied.

I have no clue what to do now so any help would be appreciated.

EDIT: I forgot to mention that when I plugged in in on my gf’s pc it worked like intended, windows named it katana instead of generic usb audio device and it even had a little thumbnail

Thanks

[🍃🪻🪷Sylvie🩵🍸🍵]

You may have to reinstall driver via device manager.

[Samoht]

Originally posted by Sammy:

You may have to reinstall driver via device manager.

As I mentioned it then says access denied

[TehSpoopyKitteh]

Originally posted by I_am_Alive_:

Originally posted by Sammy:

You may have to reinstall driver via device manager.

As I mentioned it then says access denied

What is the specific message it gives you? Are you the owner of that PC? Your account privileges might not be elevated enough to install the drivers. In which case you’ll need to run the installer as “Admin”.

[Samoht]

It says this: https://imgur.com/a/KDage1g

just in case you can't open it:
"Windows encountered a problem installing the drivers for your device"
"Windows found drivers for your device but encountered an error while attempting to install them.
"Sound BlasterX Katana"
"Access is denied"

"If you know the manufacturer of your device, you can visit their website and check the support section for drivers"

But yeah, as you know going to the site of creative gives me the connect apps which don't work cuz windows doesn't name it Katana.

[Criminally Seductive]

Originally posted by I_am_Alive_:

I’m lost. I recently got myself a sound blaster x katana by creative, but when I plugged it in it was detected as an generic usb device, thought whatever and just installed SB Connect 2. But after installing the app gave me an error there was no audio device detected. Found out there was a newer firmware and installed that, but didn’t help. So I sent an email to creative saying wtf how do I fix.

While waiting on that I found out there is also an SB Connect 1 app, so I installed that and it worked fine, but windows still thought it was an generic device but I thought ♥♥♥♥ it I’ll go with it.

Then I got a response saying I need to unplug it, turn it on, switch source to pc, and then plug it for it to be detected. So I unplugged it deleted the Connect 1 app and everything associated with it(some OpenAL stuff and an program called blaster x katana but seems like it’s not an app so I just assumed it was a driver). After a restart I plugged it in, but this time nothing at all.. not even a generic device. Installed connect 2.. still nothing. Even after deleting connect 2 and going back to connect 1.. nothing.

Now here’s the kicker, when I go to device manager I can see sound blaster x katana with a yellow icon. While I think this was generic device before when it worked. And when I right click on it the error reads. No driver found. So I click on update driver, choose find automatically on the internet, but then it fails saying access was denied.

I have no clue what to do now so any help would be appreciated.

EDIT: I forgot to mention that when I plugged in in on my gf’s pc it worked like intended, windows named it katana instead of generic usb audio device and it even had a little thumbnail

Thanks

Did you ever find a fix for this I'm currently having the same issue and at a loss here?

[Samoht]

im just using connect 1 instead of 2.

[JcRabbit]

Just got the Katana and am also having the same exact problem on Windows 10 1903: Connect v2 does not even recognize the Katana because the Creative driver cannot install properly: same Access Denied error. Looking at the Windows logs it seems to occur when trying to copy a tmp file into a cfSB1580.ini file inside the ProgramData folder,

Before anyone tries to apply the 'take ownership of the x folder' solution(s) for access denied floating around on the net, I do not think this is a permissions problem, since Program Data is NOT a read only folder, but rather that the target file is in use and thus cannot be copied over (either that or the tmp file does not actually exist), causing the driver installation to abort.

Connect v1 already recognizes the device when installed, but because the Katana is now using a Generic USB Audio driver there are no options for 7.1 sound, only Stereo.

No luck resolving the problem thus far, I'll keep looking for a solution.

[JcRabbit]

Ok, just managed to install the Creative driver which is now configured as a 7.1 Surround device.

For anyone suffering from this problem who manages to find this post:

The problem seems to be entirely on Creative's side for failing to update their drivers for proper operation on the latest versions of Windows 10 (and on Microsoft for keep changing stuff). The driver install tries to copy INI configuration files to C:\ProgramData and that causes a permissions error. Creative should use another folder as a 'scratch pad'.

So, even though it is indeed a ownership problem, you cannot (temporarily) take ownership of the ProgramData folder to solve the issue because it is locked by several applications. Can't change the ProgramData folder used in the info files inside the DriverStore cache either, even after taking ownership, as this changes the hash value of the INF file (actually nice security feature).

So, in the end here is what you need to do and what solved my problem:

First open

C:\Windows\INF\setupapi.dev.log

Go to the end of the file and locate the error point in the install script. It will say something like this:

flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\ksusbaud.inf_amd64_dddc3ba93d08f0d8\cfSB1580.ini' to 'C:\ProgramData\cfSB1580.ini'.
! flq: MoveFile: 'C:\ProgramData\SETDA64.tmp' to 'C:\ProgramData\cfSB1580.ini' FAILED
! flq: Error 5: Access is denied.
! flq: Shuffle-MoveFile: 'C:\ProgramData\SETDA64.tmp' to 'C:\ProgramData\cfSB1580.ini' FAILED

The important part is locating the source folder of the driver's file inside the DriverStore cache. In my case it was

C:\WINDOWS\System32\DriverStore\FileRepository\ksusbaud.inf_amd64_dddc3ba93d08f0d8\

So, go to this folder and copy *all* the INI and CFG files there to the root of C:\ProgramData\

Because the copied files will have the current user's permissions, the installer will now be able to overwrite the files instead of failing due to a permissions problem trying to create new ones.

With a copy of the config files inside C:\ProgramData\, go to Device Manager, open the Sound, Video and game Controllers node, Double click on the Katana entry (which is still using the Microsoft generic USB audio driver), go to the Driver tab, and select Update Driver.

The Creative driver should now install without errors. You can verify this by looking at the Driver Provider label in the Driver tab, it will now say 'Creative Labs' instead of 'Microsoft'. If you go to the Katana Speakers entry in the Sounds applet in the Windows Control Panel, you should see that 5.1 Surround and 7.1 Surround are now options also available to you (not just Stereo).

Good luck!

[Brutalos]

Man you are a life saver no less! This worked absolutely like a charm! Hands up one thousand

[JcRabbit]

Thanks. Hopefuly other Creative users will be able to find this post and solve their problem too. Wasted 4 hours of my life on this cr*p. All Creative needs to do, IMO, is change *one line* in their driver's INF file, so it uses a target temp folder other than C:\ProgramData

[Totally Dubbed]

Originally posted by JcRabbit:

Ok, just managed to install the Creative driver which is now configured as a 7.1 Surround device.

For anyone suffering from this problem who manages to find this post:

The problem seems to be entirely on Creative's side for failing to update their drivers for proper operation on the latest versions of Windows 10 (and on Microsoft for keep changing stuff). The driver install tries to copy INI configuration files to C:\ProgramData and that causes a permissions error. Creative should use another folder as a 'scratch pad'.

So, even though it is indeed a ownership problem, you cannot (temporarily) take ownership of the ProgramData folder to solve the issue because it is locked by several applications. Can't change the ProgramData folder used in the info files inside the DriverStore cache either, even after taking ownership, as this changes the hash value of the INF file (actually nice security feature).

So, in the end here is what you need to do and what solved my problem:

First open

C:\Windows\INF\setupapi.dev.log

Go to the end of the file and locate the error point in the install script. It will say something like this:

flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\ksusbaud.inf_amd64_dddc3ba93d08f0d8\cfSB1580.ini' to 'C:\ProgramData\cfSB1580.ini'.
! flq: MoveFile: 'C:\ProgramData\SETDA64.tmp' to 'C:\ProgramData\cfSB1580.ini' FAILED
! flq: Error 5: Access is denied.
! flq: Shuffle-MoveFile: 'C:\ProgramData\SETDA64.tmp' to 'C:\ProgramData\cfSB1580.ini' FAILED

The important part is locating the source folder of the driver's file inside the DriverStore cache. In my case it was

C:\WINDOWS\System32\DriverStore\FileRepository\ksusbaud.inf_amd64_dddc3ba93d08f0d8\

So, go to this folder and copy *all* the INI and CFG files there to the root of C:\ProgramData\

Because the copied files will have the current user's permissions, the installer will now be able to overwrite the files instead of failing due to a permissions problem trying to create new ones.

With a copy of the config files inside C:\ProgramData\, go to Device Manager, open the Sound, Video and game Controllers node, Double click on the Katana entry (which is still using the Microsoft generic USB audio driver), go to the Driver tab, and select Update Driver.

The Creative driver should now install without errors. You can verify this by looking at the Driver Provider label in the Driver tab, it will now say 'Creative Labs' instead of 'Microsoft'. If you go to the Katana Speakers entry in the Sounds applet in the Windows Control Panel, you should see that 5.1 Surround and 7.1 Surround are now options also available to you (not just Stereo).

Good luck!

You are an absolute legend. This solves everything. Thank you SO MUCH!
Only thing for me - I couldn't locate that path, I just copy and pasted from the same path you listed and then pasted it in program data.
FYI for those wondering, you need to enable hidden folders in order to see program data in C://

[JcRabbit]

Yeah, sorry about that - enabling the 'show hidden items' and 'show filename extensions' options in Explorer is one of the first things I do on any Windows system, so I totally forgot to mention that.

Anyway, glad this solved it for you too - the more, the merrier. :)

[thundergod]

Thanks @JcRabbit, had the same issue just bought the damn thing. Can't believe this is still not fixed.

It's silly such a simple thing which takes probably 1 finger movement of the developers to fix.

Too bad can't give points here otherwise you have 100+ from me.

[JcRabbit]

Thanks m8, glad it helped you too! It was so frustrating for me when I run into this crap!!! lol

[Nathrezim]

Thank you! That's exactly what I was looking for. I've been using Katana BlasterX for over half a year, and then it randomly died after windows update. I've been trying many things, but this guide is what actually helped me fix it.

It works! thanks for saving tons of my time!