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Consoles this is different because when you connect the controller, it charges while remaining connected as a device via its wireless connection between the controller and console; i.e. a charge-only cable. Not all console makers do this, but yea I'd have to suggest that is the issue here. If you have another USB cable with the correct ends, like from a phone or tablet, try that cable.
Does the controller light up at all when plugged in?
If it's still not working, reset the controller or at the least disable BT or manually unpair the device from the PC's BT first.
Used a bog standard USB A -> USB C cable.
Have you tried different USB ports on your PC?
How the controller is connected is irrelevant.