bad graphics card? help.

[Zarginnia]

GIGABYTE Radeon RX 5700 XT GAMING OC - 8GB
(5 months since i got the card)

Played Moster Hunter World and got an error "Graphic Device Error" took a little break, came back and started another game Generation Zero, main menu and load game 3 secs later game crashed and computer restarted. Never happend before BUT when i first got the card i had few problems with the green screen crash that 5700 has but that is rarely nowdays still can get it tho.
once or twice i got the green screen without the crash then it went back to normal.

So what could it be? any advice? send it back to get a new one?

[Zukabazuka]

Well couple of problems,
1. Your power supply isn't giving it enough power, when it doesn't the system fail to loads certain things and cause a problem
2. Your drivers are corrupted or some old driver might be causing trouble, Use
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
To remove all drivers then re install the newest one. Download the latest one and put it on desktop, while doing this your screen will go down to 800x600, its normal to happen.
3 The problem is with the game and the current drivers you are using.

[Zarginnia]

Początkowo opublikowane przez Zukabazuka:

Well couple of problems,
1. Your power supply isn't giving it enough power, when it doesn't the system fail to loads certain things and cause a problem
2. Your drivers are corrupted or some old driver might be causing trouble, Use
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
To remove all drivers then re install the newest one. Download the latest one and put it on desktop, while doing this your screen will go down to 800x600, its normal to happen.
3 The problem is with the game and the current drivers you are using.

going to uninstall and install latest.
have played everyday but today it got an error.
If i use DDU do i need to reinstall the chipset and bios?
Ryzen 7 3700X
Msi b450 Tomahawk Max

[Zarginnia]

Downloaded the 20.9.1 graphics driver then i went to MSI and downloaded:

AM4 RAID Driver
AMD Chipset Driver
AMD Graphics Drivers
Realtek HD Universal Driver
Realtek PCI-E Ethernet Drivers
AMI BIOS 7C02v37

Any of these that i dont need?
Im kinda confused about all these drivers and updates and on what site to get them from, do i need to drivers from AMD aswell? the AMD Raid Installer and chipset drivers are better from the motherboard manufacturer?

[Zukabazuka]

Just pick the AMD Graphics driver. Should be enough.

[JohnMars78]

Just the graphics driver. Clean everything with DDU in Windows' Safe Mode.
What green screens ?
nvm...found it online. Never had that problem myself.

[Zarginnia]

booted in safe mode uninstalled with ddu then restarted to normal and updated chipset and installed 20.9.1 graphics card driver. looks like its working. hope it stays like this now.

thanks!

[Bad 💀 Motha]

Increase the TDR delays for your OS. They are set way too low in Win10.

The reason the 2nd game did that is most likely due to that the gpu driver crashed after launching 1st game and it never restarted the driver service properly, in which case the only solution is to reboot anyways.

Are you allowing auto Windows Updates and/or auto Driver updates? I would not allow this. Control updates on your own and update as needed, not automatically and blindly. Latest driver is not always the best.

Best thing to try for now is ddu wipe gpu drivers in Windows safe mode. Then reboot and either install latest gpu driver from amd.com or install an older known stable driver version and don't allow it to be auto updated. When you install modern Radeon or Ryzen chipset drivers there is a checkbox during such installer that is checked for auto updates, until that box before the installer finishes. Also dont allow driver updates via Windows Updates but if you are on Win10 2004 or later, Windows Updates area lists drivers in an Optional section, making it much easier to avoid them, which you want to do.

[Zarginnia]

Początkowo opublikowane przez Bad 💀 Motha:

Increase the TDR delays for your OS. They are set way too low in Win10.

The reason the 2nd game did that is most likely due to that the gpu driver crashed after launching 1st game and it never restarted the driver service properly, in which case the only solution is to reboot anyways.

Are you allowing auto Windows Updates and/or auto Driver updates? I would not allow this. Control updates on your own and update as needed, not automatically and blindly. Latest driver is not always the best.

Best thing to try for now is ddu wipe gpu drivers in Windows safe mode. Then reboot and either install latest gpu driver from amd.com or install an older known stable driver version and don't allow it to be auto updated. When you install modern Radeon or Ryzen chipset drivers there is a checkbox during such installer that is checked for auto updates, until that box before the installer finishes. Also dont allow driver updates via Windows Updates but if you are on Win10 2004 or later, Windows Updates area lists drivers in an Optional section, making it much easier to avoid them, which you want to do.

i dont have windows or gpu driver on auto update.
yes i see the optional tab in windows update settings.
i did a wipe with ddu and reinstalled with latest (not optional) gpu drivers and it looks so far its working.
what you mean by tdr delay? why should i increse it? what is it?

[JohnMars78]

https://docs.nvidia.com/gameworks/content/developertools/desktop/timeout_detection_recovery.htm

This didn't help me, though. AMD is thorough this way. I mean, when it crashes, it's FUBAR.

[Bad 💀 Motha]

TDR is a Windows OS related value that dictates how much of a delay is allowed before the OS considers the gpu driver as "timed out" or "not responding" so increasing this delay value can help any Windows OS user, regardless of their gpu.

https://community.amd.com/thread/180166

AMD suggest changing from 2 to 8 may help. Many gamers say changing it to 10 helps more.

[Zarginnia]

ok, thanks.