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If I was you, I would try turning the PCI-e mode to 3.0, see if that fixes your issue, if it doesn't then try the card in the slot without the riser.
Only way to rule out the riser cable is to remove it.
Shouldn't be to much trouble, maybe 15 mins.
Heres a video if anyone wanna know about it
https://youtu.be/KwfAF5XjXbM
Let us know how it goes, and what other hardware you have (motherboard and GPU)
I ran into the same issue here with a small form factor build and also fixed it by changing the motherboard setting from pcie gen 4.0 to gen 3.0 via the bios. The low profile case uses a specialist pcie riser interface to allow full graphics cards to be installed however not keeping up with the times the vital component is pcie gen 3.0.
https://youtu.be/2mCQmZJ5oYI
Also note whenever I flash the bios, the motherboard goes back to pcie 4.0 by default, with an MSI b550i anyhow.
JayzTwo recently did a video about one
Probably that as well