PC resetting while gaming, need help (NOT A OVERHEATING ISSUE)

[CrimsonClockwerk]

Hello everyone and a merry xmas to you all.

As the title suggests, my PC resets while gaming. Here are some details to help me narrow this down:

I've installed MSI. Both CPU and GPU are not overheating.
I'm now on my 3rd PSU, first was a 500W, followed by a 700W and now I am on a 850W corisair PSU, so i'm certain it's not my PSU at least.

I've ran diagnostics on my RAM, there is no problem there.

I've installed my games on both my hard drives to see if it's a hard drive issue, still resets regardless, so i'm certain it's not those either.

The following games have made my PC reset:

Ark
Code Vein
MK11
.Hack Recode
Space Engineers
Phasmophobia
In Silence

Games I have no issues with:

League of Legends
Legends of Runeterra
Terraria
Minecraft
World of Warcraft (When i had it)

And ofc, here are my PC specs:

CPU: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (I am thinking my CPU is not strong enough, or potentially has some fault with it, but that is an uneducated guess)
CPU Fan: Cooler Master Hyper 212 EVO CPU Cooling System
GPU: NVIDIA GeForce GTX 1650
PSU: Corisair HX 850W (I don't think my PSU is the problem as this is the 3rd one i've been through so far)

It's also worth saying the higher the graphics settings, the faster the reset, which makes me think it is a CPU problem.

Thanks in advance and have a merry xmas! :)

EDIT: This problem has something to do with Kernel-Power 41 critical error (70368744177664),(2).

If someone can tell me how to update my bios safely that would be awesome as I heard doing it wrong can break your whole computer.

EDIT: Thank you to everyone that has commented so far and helped me out with this, I am grateful! :)

[Gibbs]

Publicado originalmente por CrimsonClockwerk:

Publicado originalmente por Gibbs:

have you turned on the XMP, if yes then it might be an issue

XMP? Never heard that term before. Could you tell me what that is?

So it's a Extreme Memory Profile, if you turn it on it will automatically overclock your DDR and change the timings, so these timings might conflict with VRAM timings and cause a PC Freeze/Restart. Check this setting in a BIOS

[CrimsonClockwerk]

Publicado originalmente por Gibbs:

Publicado originalmente por CrimsonClockwerk:

XMP? Never heard that term before. Could you tell me what that is?

So it's a Extreme Memory Profile, if you turn it on it will automatically overclock your DDR and change the timings, so these timings might conflict with VRAM timings and cause a PC Freeze/Restart. Check this setting in a BIOS

Yeah I had a look, it doesn't exists in my BIOS settings, I looked everywhere in my Bios.

The only thing i can think of at this point is a hardware issue so when the computer shops open again i'll take it in to see what's going on with it.

Thank you for helping though. I appreciate it.

[GOD RAYS ON ULTRA™]

Did you try reinstalling the cpu? Do you have any thermal compound? Might be time to reinstall it.

[Illusion of Progress]

Sounds like a BSOD, possibly from instability, or a driver issue. Thermal (overheating) or electrical (PSU) issue will almost always result in a shut down, NOT a restart, so you changing PSUs and monitoring temperatures can mostly rule those two causes out. Windows simply restarts now when presented with a STOP error (BSOD) unless you configure it otherwise.

Check event viewer for traces of STOP errors.

Or, to see if this is happening...

Start > type "System" and choose "System" under Settings (not the "System Information" that is at the top) > "Advanced System Settings" > Startup and recovery > Uncheck "Automatically restart"

Image to make it simpler... (follow red to yellow)

https://ibb.co/9r5JtTX

Lack of CPU power won't cause this, and it's possible but highly unlikely the CPU itself is bad.

[[☥] - CJ -]

Power socket the PC is plugged into could be at fault

Have you tried a different socket? Its usually best to replace receptacles that are in the area of 10 years old or so, especially in older homes.

Do you have a space heater or other type of portable heater running inside the home?

All the games you have issues with are demanding in 1 way or another, all the games you have no issues with are not demanding.

I would DDU in safe mode to clean uninstall the graphic drivers to make sure it isnt driver related. When reinstalling the driver choose DRIVER ONLY then CUSTOM INSTALL, Deselect everything BUT PhysX. Go from there and see what happens.

Power and Drivers aside, RAM could also be a possibility.
Testing RAM isnt always going to be 100% accurate so theres still a chance for it to be at fault.

[Autumn_]

Publicado originalmente por Gibbs:

Publicado originalmente por CrimsonClockwerk:

XMP? Never heard that term before. Could you tell me what that is?

So it's a Extreme Memory Profile, if you turn it on it will automatically overclock your DDR and change the timings, so these timings might conflict with VRAM timings and cause a PC Freeze/Restart. Check this setting in a BIOS

DRAM has nothing to do with VRAM.
Timings of the two will not 'conflict.'

Publicado originalmente por CrimsonClockwerk:

Publicado originalmente por Gibbs:

So it's a Extreme Memory Profile, if you turn it on it will automatically overclock your DDR and change the timings, so these timings might conflict with VRAM timings and cause a PC Freeze/Restart. Check this setting in a BIOS

Yeah I had a look, it doesn't exists in my BIOS settings, I looked everywhere in my Bios.

The only thing i can think of at this point is a hardware issue so when the computer shops open again i'll take it in to see what's going on with it.

Thank you for helping though. I appreciate it.

Go to Event Viewer, Windows Logs, System, and look for errors or warnings. Read what they are, or google the code, if it doesn't say on the right side of the log.

If there is nothing there, then I would recommend using DDU to reinstall GPU drivers.
Resetting BIOS to defaults may be a good idea too, if you've changed anything in there.
You may also want to do Memtest86, to see if you have any issues with RAM.

[plat]

As part of your diagnostics, maybe you can consider running some tests on your Intel cpu if you want. It's the 64 bit download.

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Your cpu model came out in the first quarter of 2011, right? That's according to Intel. So it would be prudent to see if it's still OK.

[CravenCoyote]

What RAM are you using, how long have you had it for, and have the crashes always happened since using this RAM?

You also mentioned you're using MSI Afterburner... have you accidentally (or intentionally) overclocked your GPU? If so, that overclock might be unstable.

You can run MSI Kombustor to stress test your GPU to see if that helps you to narrow down your issue.

[Illusion of Progress]

Publicado originalmente por ☥ - CJ -:

All the games you have issues with are demanding in 1 way or another, all the games you have no issues with are not demanding.

Minecraft is rather heavy on the CPU (although not very highly threaded outside maybe chunk loading under certain circumstances), and can be on the GPU if shaders are used.

[[N]ebsun]

Publicado originalmente por CrimsonClockwerk:

Publicado originalmente por Fiddle:

Immediate culprit that comes to mind is overheating.

As i've stated in the above, there is no overheating, CPU while gaming is roughly 40c while GPU is roughly 50-60c :) Unless that's overheating?

What is your room temperature, and what cooler ? 40C on a sandy bridge ?? what was the cpu usage ? if you have a very cold room and good cooler I can understand, but 40C seems unusually low.

[Illusion of Progress]

Publicado originalmente por Nebsun:

What is your room temperature, and what cooler ? 40C on a sandy bridge ?? what was the cpu usage ? if you have a very cold room and good cooler I can understand, but 40C seems unusually low.

Sandy Bridge didn't run really hot if you weren't overclocking it super hard. Mine was overclocked to 4.0 GHz (20% overclock) for around nine years, and spent most of its life well under 60C, usually being around 55C at most when gaming, and in the 30s or low 40s at idle/low demanding use. I didn't have super exotic cooling either, though it was good at the time (Xigmatek Dark Knight/HDT 1283).

Given the symptoms, I don't think heat (or electrical issues) are the cause anyway, though they could be.

[CrimsonClockwerk]

Publicado originalmente por Illusion of Progress:

Sounds like a BSOD, possibly from instability, or a driver issue. Thermal (overheating) or electrical (PSU) issue will almost always result in a shut down, NOT a restart, so you changing PSUs and monitoring temperatures can mostly rule those two causes out. Windows simply restarts now when presented with a STOP error (BSOD) unless you configure it otherwise.

Check event viewer for traces of STOP errors.

Or, to see if this is happening...

Start > type "System" and choose "System" under Settings (not the "System Information" that is at the top) > "Advanced System Settings" > Startup and recovery > Uncheck "Automatically restart"

Image to make it simpler... (follow red to yellow)

https://ibb.co/9r5JtTX

Lack of CPU power won't cause this, and it's possible but highly unlikely the CPU itself is bad.

Cheers for this one dude, I followed along and it was already unticked though.

[CrimsonClockwerk]

Publicado originalmente por Autumn_:

Publicado originalmente por Gibbs:

So it's a Extreme Memory Profile, if you turn it on it will automatically overclock your DDR and change the timings, so these timings might conflict with VRAM timings and cause a PC Freeze/Restart. Check this setting in a BIOS

DRAM has nothing to do with VRAM.
Timings of the two will not 'conflict.'

Publicado originalmente por CrimsonClockwerk:

Yeah I had a look, it doesn't exists in my BIOS settings, I looked everywhere in my Bios.

The only thing i can think of at this point is a hardware issue so when the computer shops open again i'll take it in to see what's going on with it.

Thank you for helping though. I appreciate it.

Go to Event Viewer, Windows Logs, System, and look for errors or warnings. Read what they are, or google the code, if it doesn't say on the right side of the log.

If there is nothing there, then I would recommend using DDU to reinstall GPU drivers.
Resetting BIOS to defaults may be a good idea too, if you've changed anything in there.
You may also want to do Memtest86, to see if you have any issues with RAM.

Where would i be looking for the errors or warnings? Cheers dude.

Also what is DDU?

Funniliy enough i reset the BIOS yesterday but it's still doing it.

I'll take a look at Memtest86, cheers man!

[vadim]

Run memtest86 for a whole day

[CrimsonClockwerk]

Publicado originalmente por vadim:

Run memtest86 for a whole day

I was going to, I don't have a USB flash drive lol