shtaklef Oct 3, 2021 @ 2:09am
dwm.exe is crashing during some games
my laptop is an alienware 17 r5 i9, 32gb ram and gtx 1080 graphics card. i installed windows 10 build 2004 on oct 2020 and i ran sledgehammer after that to disable windows updates

in the 1 year that i was on build 2004 dwm.exe is crashing during some games and the screen is flickering black for a bit. the issue has happened on multiple nvidia driver versions. i am using this controller https://www.xbox.com/en-US/accessories/controllers/blue-wireless-controller when i play games and i use a 4m usb wire

the following are pictures from the event viewer at the time when the issue happened:-
1) https://steamuserimages-a.akamaihd.net/ugc/1630855766827286740/1CD0642729ADD61E372F38FD6D562C864BBCF97A/
2) https://steamuserimages-a.akamaihd.net/ugc/1630855766827346350/8E2A5596BDCEE7F96C2CDF4D2EADB2EF5953A2C6/
3) https://steamuserimages-a.akamaihd.net/ugc/1630855766827289087/DABEC4C1F12072A978AEFACA9CBFD319218366CD/
4) https://steamuserimages-a.akamaihd.net/ugc/1630855766827290533/18A0567E7E67116DD59F83E882D24BE4BF1300EA/
5) https://steamuserimages-a.akamaihd.net/ugc/1630855766827291980/D20F4599300EE239159BE10E0878EB79D8ACA7CE/
6) https://steamuserimages-a.akamaihd.net/ugc/1630855766827293766/1F3CC21A7E20ECCB832134A23D3D6BFA22CBDB5A/

i am currently on nvidia driver version 466.11 and i started using it in april. the issue happened multiple times on 2 games between april and may. after that i played around 10 to 15 games between may and september and the issue didn't happen. now the issue is happening again in 2 games

i played the first game for 3 days. all was ok. on the 4th day i got a dwm.exe crash after like 5 minutes of playing

after that i played another game. i played it for 5 days and there were no issues. on the 6th day my 4m usb wire spoilt and i was having problems using my controller. i changed the usb wire and i used the short wire which i use for charging my tablet. i got the first dwm.exe crash in that game just after changing the wire. and then 2 days later i got the second dwm.exe crash in that game. after that i got a new 3m usb wire and then i got the 3rd dwm.exe crash in that game

i played both of those games by setting maximum processor state to 99% in the advanced power plan in the power settings so that i get low cpu temps in those games

in the event viewer it mentions my nvidia graphics card so i think that the driver is causing dwm.exe to crash in some games

why exactly is that happening? the game is fine for a couple of days and then dwm.exe starts to crash during the game. i don't think that the usb wire can cause dwm.exe to crash because i had dwm.exe crashes on all 3 wires
Last edited by shtaklef; Oct 3, 2021 @ 2:14am
Date Posted: Oct 3, 2021 @ 2:09am
Posts: 4