Logitech G29: misleading advertising, horrendous customer support, good engineering though

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Short version: Logitech G29 is advertised to support macOS® 10.10+ on a powered USB port, no strings attached. I’ve been trying to use it on MacBook Pro 2019, Catalina 10.15.6 for 40 days, constantly pushing Logitech support to answer. Apple support says my MacBook is fine. Logitech says G29 won’t work with it anyway.

Longer version:
Here’s id of my support ticket at Logitech’s board: #3920530
And quotes from my message and Logitech’s reply to it:

Being an owner of your G29 steering wheel for over a month I can’t enjoy its’ doubtless quality because I had made a decision to purchase it based on requirements listed on your site
https://www.logitechg.com/en-gb/products/driving/driving-force-racing-wheel.html
which to my deepest regret happen not to be entirely correct or complete.
It says exactly this:
REQUIREMENTS
G29
• Playstation®4 or Playstation®3
• Powered USB port
• OR
• Windows® 10, 8.1, Windows 8 or Windows 7
• macOS® 10.10+

My MacBook Pro meets these requirements. It has a powered USB port and macOS Catalina 10.15.6. Unfortunately, your software – GHUB & LGS fail to recognise it completely. I have tested the wheel on windows – it works perfectly,
I had Apple support to check my laptop – no glitches were found. The OS sees the device, it’s your software that fails to detect it.
I have been communicating with your support team for 36 days. After issuing a support ticket and about four phone calls the issue has been escalated to the next level of support. To my deepest amazement after two weeks of dead silence and a phone call from me you came with an answer:
“We cannot guarantee compatibility of the device with any adapters”. First, did it really take this long to formulate the answer? Do you consider this any close to effective customer care?
Second, your site contains a public offer: G29 should work on computers that meet the requirements. Mine does. Your product doesn’t work with it. As you know most of contemporary Apple laptops don’t have a USB A type port, only Thunderbolt.
And the only possible way to use your product with such laptops is via a USB type C -> USB type A adaptor. Unfortunately, you failed to mention it on your sites which leads people to a conclusion your device is compatible with their Apple devices.
Which is not true according to the final reply of your colleagues.

From Logitech Support reply:
Please accept our sincere apologies for the inconvenience caused but unfortunately, we cannot guarantee the functionality of our products when third-party adapters are used.


Should say they were polite and said they were sorry. But they are still advertising G29 as compatible with Macs, no mentions of Thunderbolt port issues.
Thinking of upgrading to another manufacturer’s wheel. No Mac support still, but no claims of it either.

[Bad 💀 Motha]

The fact you are trying to do anything on a Mac that has anything to do with Games is laughable, that never works out well.

Games and gaming input devices generally don't support Mac, period.

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Bad 💀 Motha původně napsal:

The fact you are trying to do anything on a Mac that has anything to do with Games is laughable, that never works out well.

It is not a tech question actually. You say it works -- deliver. But it seems being that large Logitech doesn't care for reputation losses.

[Bad 💀 Motha]

Re-read what I said.

You're on a Mac. So why even attempt to run games, you need a PC with a decent Linux or Win10 64bit

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Bad 💀 Motha původně napsal:

Re-read what I said.

You're on a Mac. So why even attempt to run games, you need a PC with a decent Linux or Win10 64bit

Probably because I develop on a Mac, want to run games and see how other people successfully run Euro Track Simulator on a mac with g29. Wait, I also saw on Logitech site a statement they support g29 on mac. But may I ask how is it relevant to Logitech misleading their customers and their inability or unwillingness to deliver what they promise? I got your point -- you consider mac a poor choice for gaming. Got it the first time. How is it relevant to my post?

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Downgrading to Mojave 10.14.6 solved my problem in part: Logitech Gaming software now sees the wheel and ETS for MacOS is able to use it. Apple did something nasty to USB in Catalina. Logitech probably pretends not to notice their software stopped working.
Still can't get force feedback working for g29 on MacOS.

[Set-115689]

Maybe try plugging in the steering wheel then reboot the mac with the steering wheel in?


Download Logitech Gaming Software from google and set up the wheel?

There's people on youtube who seem to do it and most of the comments are how it doesn't seem to work.