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At least where I live (Portland Metro area, USA) most, not all, but most amazon deliveries are made by local amazon employees. This is both good and bad, good in that you dont deal with a carrier, bad in that the only company on the hook is amazon, and frankly they could care less about having to replace your order and the inconvience it might cause.
Newegg on the other hand uses mainline carriers with obligations to both you and newegg to deliver.
Case in point:
Last month I bought *mutlitple* items (read about 30) from amazon, along with 3 from newegg.
Every single amazon item, despite multiple being amazon direct, have shipped seperate in their own (often barely there) packaging with little if any protection or padding. Had an AiO come all the way from Italy in nothing but a bag and its retail box...
Every single item has been no-knock dropped in an apartment residential address. This is despite the fact that on *each one* prior to delivery I left instructions explicitly explaining we are home, and that we want them to *at least knock* when they drop the packages.
Not a single knock. Not a single door ring. Some deliveries have even been marked as handed to me when they were not. Again. Not. One. Single. Knock/Ring in over 30 deliveries. Its been frankly a mirracle we have made it through without anything being stolen, mainly b/c we check every 30-60 minutes outside the door and online on delivery days. I called and complained about half way through and was bassically told they would "look into it" with nothing changing for the rest of the deliveries.
All were the "free" delivery...
Ordered another item from amazon that charged me dlivery as it was from a third party... Delivered with a ring by FedEx... Though still shipped by amazon in *litterally* no protection with the shipping label on the outside of the retail package.
My Newegg order for three items? All three items in a single box, all three protected and packed well by newegg, and the single package was delivered with a knock by UPS.
As someone who lives near porch pirates with deliveries to an apartment, you get what you pay for, and with the free delivery you still pay, just in stress if you will get it or not...
Amazon support gave me the option to get a replacement BY Amazon for a product that was past the return period when i was only trying to get a hold of the company that made the product to complain/seek a replacement.
But i didnt feel like going through the hassle
So more times than not, Amazon support is pretty much told to try to resolve an issue as easily as possible.
And yes, they dont always knock/ring the bell for one reason or another and they place it and take a pic as proof that it was delivered. Its been a few months since sum1 last knocked or w/e, so it may be COVID related to not have contact with the customer, so thats something you should consider.
UPS tends to knock as its part of their business to do so, so that isnt really unexpected.
Who delivers your package depends on the size and amount and where its coming from though, sometimes it'll be handled by amazon, sometimes it'll be USPS, or others UPS/FedEx. Boat load of reasons why you'll get a package from one company or another including whom the Seller goes to for deliveries if it isnt at an Amazon storage facility.
and im my experience, they are far faster then new egg and have never been a day late.
something i can't say for newegg,
amazon have god tier shipping. and with prime,
they Guaranty a delivery date and time or you get a refund
thats literally their policy. https://www.amazon.com/gp/help/customer/display.html?nodeId=201910260
Notice I never said they wont give a refund or replacment, in fact I explicity stated that they simply dont care and will replace darn near anything.
That doesnt help you when you needed something on x.x day and then they deliver it *without knocking* and it gets stolen.
Amazon, quite frankly, will gladly replace as many packages as they need to in order to keep up delivery rates, something that UPS/FedEx/USPS simply cannot afford to do.
Put simply:
Amazon Driver A: Delivers every package as they should, including knocking and ringing at least once on delivery, delivers 300 packages in a day with 10 lost (stolen/etc)...
Amazon Driver B: dead drops every single drop without ringing or anything. In, out, litterally as quick as possible (I know this is how they operate at least in my local area). Is able to shave off ~30 seconds per delivery by running and no-knocking (have litterally watched this with my neighbors). This driver delivers 400-450 packages a day, with twice the stolen.lost rate @ 20 units per day.
Driver B is still getting more packages in more hands faster than Driver A, even is Driver B is screwing over twice as many people per day. To amazon, the $$$ dont matter when its such small beans. Thats why they have *zero* issue with replacements and refunds, its all built into their model.
But for the consumer with the stolen package b/c the delivery driver droped the package and ran without so much as knocking... Its just lost time and frustration waiting on a replacment, or getting a refund and re-buying elsewhere.
All for something that mainlnie carriers (UPS/FedEx/USPS/DHL) all seem to have figured out, that you simply knock. Its unavoidable that some times people wont be home, but its unexcusable to have mutliple no-knock no-notification deliveries...
With Amazon however I can have my order in about 2 hours or sometime that same day due to having a warehouse in my city.
So if an item is defective or in error, Newegg will replace it for zero cost. If you just want to return an item however, Newegg will charge you shipping and 15-30% of the price to restock the item.
I mean I used to buy parts exclusively from newegg, and while I still shop there, it's not exclusively any more. I've never really had an issue though.
do you not have to sign for your packages on items worth more then 100$ or that weigh more then 25 pounds? they will knock and if you don't answer it will be put back in the truck and dropped off at the nearest post office for local pickup(and marked as such ether on amazon or the tracking number), and items that aren't worth 100$+ do they not get put into your streets mail box that only the post office workers have? or is that not how america works?pretty much every street here has a locked mailbox for the entire block and only the post office workers have access (and of course you have your own key to your own mailbox)
yea i can see why packages are getting stolen if amazon is just throwing packages on door steps without making people sign
but i don't get how new egg doesn't do the same? how does your post work out there?
seems completely chaotic.
quick edit, but amazon guarantees a time and date.
why would you not be home if you know you ordered something expensive and are worried about it getting stolen? idk man you're not really making alot of sense, and are hating on amazon for an issue i believe isn't even to the degree you imagine.
like do you really think 20 packages are getting stolen? seriously?
i could maybe see 1-2 every couple of days
amazon wouldn't be in business if they where loosing that many packages chief.
think about it for 2 seconds, amazon over in america probably has atleast 500 if not more drivers lets just average that 20 down to a 10 just to make it sound better
so just on average you think that amazon looses/and or has stolen over 5 thousand packages a day in the US alone? ok man
I do remember the same though; NewEgg always put all my stuff in one box with a lot of packaging to ensure nothing would get damaged. Amazon stuff just seems to be in a cardboard box with often nothing protecting the contents with maybe some bubble wrap tossed in, though thankfully they dont usually come damaged or dropped.
Stolen/Lost rate is a real thing, especially for Amazon and amazon passed-off packages; delivery by USPS or local carrier, very often we see packages delivered to the wrong address and sometimes they realize and pickup/drop them off at the correct address, but with high-end computer parts this is not a mistake people can afford to make, let alone overall. The company is so huge it's a writeoff and likely they have some sort of insurance in place, in my area they hold the carrier responsible when something is misdelivered.
Piracy is also a thing aka "porch pirates", in the usa a lot of people are arrested for following delivery vehicles and stealing packages. Other people are more bold and drive around looking for packages to steal; this is not limited to the usa either. Hence "lost/stolen" rate. I would bet that Amazon would press full charges for stealing their freight and would not just settle for only the cost of the package, but A LOT, as it's also a Federal Crime in the usa to steal mail.
Just dont buy a monitor from them. They will replace defective products at no cost, so you are covered there. Their monitor return policy on the other hand is terrible.
My local Microcenter accepted a return of a monitor with 1 dead pixel in the lower left corner. Newegg requires 8 or so.
and i'v ordered a few mouses,a cpu and mobo, 2 sets of ram,gpu,an ssd and some headphones off of them
all arrived working and the boxes were not beat up
the ram was a day late and the "oneAudio" headphones were two days late
but lol they gave me a refund for the headphones and i still got them. so that was nice.
You can think I am making it up all you want, but yes, that easily how bad it is... You think only 5k a day?...
How about 1.7m nationwide daily...
https://www.cnbc.com/2020/01/10/package-theft-how-amazon-google-others-are-fighting-porch-pirates.html
And that was in Jan *before* covid caused people to shift to major online buying for more and more items, and others started to get even *more* desperate to get money quick and easy through scummy (theft) means.
Worse now.
And no, I didnt have anything stolen. And no, I was not out, in fact at all times there were two people home in a single bedroom unit. The issue for me isnt that I lost packages (this time, have had ones stolen in the past) its that every Amazon specific delivery (as in delivered by amazon direct) was left no-knock with no notification that they droped until I got an email confirmation or luckly checked.
Thats not acceptable. If UPS, USPS, FedEc and DHL can all knock and ring a door bell, so can amazon, they just dont care enough to (here at least).
I know for a fact its much better in some other places, such as the UK for example.