HELP: I got some new RAM sticks and my windows doesn't see them

[The Queen Salis]

To be clear, it seems to think I have my old RAM stick still, which is 4GB. Both my new sticks are 8GB (they're twins). My computer does boot up but doesn't acknowledge extra memory... what can I do?
I run on Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz
Windows 10 Home x64

[Omega]

Remove your old 4gb stick, only use the new ones.

Make sure you install them in the correct slots (usually 2 and 4) for dual channel.

[Peabrain]

Does the bios detect them and the correct size?
Try them 1 at a time.
Try them in different slota

[The Queen Salis]

Publicado originalmente por Omega:

Remove your old 4gb stick, only use the new ones.

Make sure you install them in the correct slots (usually 2 and 4) for dual channel.

I only have 2 slots and I removed the old 4GB already. it's a ghost =_= it's lying on my desk but my machine thinks it's there.

Publicado originalmente por Peabrain:

Does the bios detect them and the correct size?
Try them 1 at a time.
Try them in different slota

no, bios doesn't see them. bios thinks it's only 4096MB (or something like this) too and one slot seems to be disconnected - computer won't boot with a single 8GB in it - one slot works and it's the one my old 4GB USED TO be in. the computer wakes up fine with 8GB in that one but sees only 4GB

[Omega]

What motherboard do you have?

Does the BIOS think it's 4gb or does Windows?

[The Queen Salis]

Publicado originalmente por Omega:

What motherboard do you have?

Does the BIOS think it's 4gb or does Windows?

uh... PCI express 2.0 dualbios
They both do...

[-=SOF=-WID99]

mlother board may not su[pport the ram you bought

check on crucial.com to see what ram your main board supports and max available ram

you can also check via your motherboard manual

i have seen many Dell or HP system not support more then 4 gig ram sticks per slot

some only support 2 gig sticks

if your unsure what motherboard you have get and use
CPU Z

https://www.cpuid.com/softwares/cpu-z.html

[Omega]

CPU-z > Validate > share the URL

[Armageddon Agent]

New ram if the mobo supports it and should check the mobo site ''Qualified Vendor List'' for ram/dram and not go by what a manufacturer sites says- they only hope to sell.. New ram its best to clear Cmos and boot into bios and set it up like you normally would and check and make sure the memory is at defaults like proper timmings and voltage- then reboot.. Some ram runs at diff voltages etc.. Also if me and do get it running I would run memtest86 at least 8 hours and see that you get no fails.. It will stress the memory- if its no good you will find out and can return it..

Sometimes a mobo can act stupid if new memory or vid card and have to clear Cmos.. Most will tell yah if a new CPU its best to do a fresh OS install.. Also for furure ref. many people will not try to help you if you do not post full details about your hardware and what memory exactly you are trying to use.. Its not a brag its just needed facts..

Like this-->

Asus Hero VIII.. i7 6700K.. Noctua NH-D15.. W10 Pro 64..
Kingston HX421C14FBK2/16.. Gigabyte GTX 1080 G1 Gaming..
EVGA SuperNOVA G2-750.. Dell S2716DG.. Klipsch Promedia 2.1..
SanDisk X400 1TB.. Samsung 850 Evo 500GB.. Thermaltake Core V71..

[Kiss_My_Grits]

Sounds like 32 bit, it will only see 1 stick

[Bad 💀 Motha]

Publicado originalmente por Omega:

CPU-z > Validate > share the URL

^ Do this; we can't help til you share your full specs.

[The Queen Salis]

Publicado originalmente por Omega:

CPU-z > Validate > share the URL

It may take a while, but okay

Publicado originalmente por Gigolos Get Lonely Too:

New ram if the mobo supports it and should check the mobo site ''Qualified Vendor List'' for ram/dram and not go by what a manufacturer sites says- they only hope to sell.. New ram its best to clear Cmos and boot into bios and set it up like you normally would and check and make sure the memory is at defaults like proper timmings and voltage- then reboot.. Some ram runs at diff voltages etc.. Also if me and do get it running I would run memtest86 at least 8 hours and see that you get no fails.. It will stress the memory- if its no good you will find out and can return it..

Sometimes a mobo can act stupid if new memory or vid card and have to clear Cmos.. Most will tell yah if a new CPU its best to do a fresh OS install..

I can't find the "pins" to clear CMOS... I looked long and hard back when my graphics card was breaking down... removing battery didn't work that time either. some weird method including a cypher using both hard reset and shutdown button did it then but I can't remember it, it was complicated

Publicado originalmente por Gigolos Get Lonely Too:

Also for furure ref. many people will not try to help you if you do not post full details about your hardware and what memory exactly you are trying to use.. Its not a brag its just needed facts..

Like this-->

Asus Hero VIII.. i7 6700K.. Noctua NH-D15.. W10 Pro 64..
Kingston HX421C14FBK2/16.. Gigabyte GTX 1080 G1 Gaming..
EVGA SuperNOVA G2-750.. Dell S2716DG.. Klipsch Promedia 2.1..
SanDisk X400 1TB.. Samsung 850 Evo 500GB.. Thermaltake Core V71..

I'll keep that in mind :'>

[-=SOF=-WID99]

Publicado originalmente por Bad_Motha:

Publicado originalmente por Omega:

CPU-z > Validate > share the URL

^ Do this; we can't help til you share your full specs.

EXACTLY
CPU Z is a small program but it will let you post your full SPECS ..we need that to assist you

[The Queen Salis]

Publicado originalmente por -=SOF=-WID99:

Publicado originalmente por Bad_Motha:

^ Do this; we can't help til you share your full specs.

EXACTLY

Working on it

https://valid.x86.fr/xn3a15 that's when the old stick is in... gimme a sec to do it with one of the new ones

[Bad 💀 Motha]

Remove the coin battery from the Motherboard.
Disconnect main power cable from the power supply.
Press and hold case power button for 15 secs.
CMOS is reset, reinstall the coin battery and power cable and try the system again.
Try the old 4GB in DIMM slot #2 and see if the BIOS sees it properly.

List the Model# of your new RAM; as it might just not be compatible.

[-=SOF=-WID99]

you can find the
supported list here

https://www.gigabyte.com/Motherboard/GA-H61M-DS2-DVI-rev-10#support-doc

ddr 3 1333 looks to be max

下列的記憶體模組僅供參考，因市面上的記憶體模組眾多，我們無法一一驗證。
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel GEIL 2GB GET34GB2500C9DC DS v v
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel G.SKILL 2GB F3-19200CL9D-4GBPIS DS v v G.SKILL 2GB F3-19200CL8D-4GBPIS DS v v CORSAIR 2GB CMGTX1 DS v v
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel G.SKILL 2GB F3-18400CL8D-4GBPIS DS v v G.SKILL 2GB F3-18400CL8T-6GBPIS DS v v Kingston 1GB KHX2333C9D3T1K3/3GX SS v v Kingston 2GB KHX2333C9D3T1K2/4GX DS v v
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel A-DATA 2GB AX3U2200GB2G9-DG2 DS v v G.SKILL 2GB F3-17600CL7Q-8GBPIS DS v v GEIL 2GB GU38GB2200C9QC DS v v Kingston 2GB KHX2250C9D3T1K2/4GX DS v v KingMax 2GB FLKE85F-B8KJAA-FEIS DS v v
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel G.SKILL 2GB F3-17066CL9D-4GBTDS DS v v Kingston 2GB KHX2133C9AD3W1K2/4GX DS v v
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel Apacer 1GB 78.0AGCQ.CBZ SS v v Apacer 2GB 78.AAGCA.CBZ DS v v Apacer 2GB 78.AAGD5.9KD DS v v CORSAIR 2GB CMG4GX3M2A2000C8 DS v v CORSAIR 2GB CMT6GX3M3A2000C8 DS v v CORSAIR 2GB CMX6GX3M3A2000C9 DS v v Crucial 1GB BL12864BE2009.8SFB3 SS v v GEIL 2GB GE34GB2000C9DC DS v v GEIL 2GB GB34GB2000C9DC DS v v G.SKILL 2GB F3-16000CL9T-6GBTD DS v v G.SKILL 2GB F3-16000CL6Q-8GBPIS DS v v G.SKILL 2GB F3-16000CL6T-6GBPIS DS v v G.SKILL 2GB F3-16000CL9D-4GBFLS DS v v G.SKILL 1GB F3-16000CL9T-3GBPI-B SS v v STAREX 1GB STH100UD0814-2000A SS v v Team 1GB TXD32048M2000HC9 SS v v PATRIOT 2GB PVT36G2000LLK DS v v PATRIOT 1GB PVS32G2000LLKN SS v v Kingston 1GB KHX2000C9AD3T1K3/3GX SS v v Kingston 2GB KHX2000C9AD3T1K2/4GX DS v v Kingston 2GB KHX2000C9AD3W1K2/4GX DS v v Kingston 2GB KHX2000C9AD3W1K3/6GX DS v v OCZ 2GB OCZ3P20004GK DS v v
OCZ 4GB OCZ3P2000LV8GK DS v v mushkin 2GB 996696es DS v v Winchip 2GB GDF2GB28L100C9 DS v v
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel A-DATA 2GB AX3U1866PB2G8-2P DS v v CORSAIR 2GB CMT6GX3M3A1866C9 DS v v CORSAIR 8GB CMD16GX3M2A1866C9 DS v v G.SKILL 1GB F3-15000CL9D-4GBRH DS v v Kingston 1GB KHX1866C9D3T1K3/3GX SS v v
Kingston 2GB KHX1866C9D3T1K3/6GX DS v v
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel G.SKILL 2GB F3-14400CL6D-4GBFLS DS v v Kingston 2GB KHX1800C9D3T1K3/6GX DS v v OCZ 2GB OCZ3N1800SR4GK DS v v Transcend 1GB TX1800KLU-2GK SS v v
Module Supplier Size Module P/N. SS/DS Comp. Used Component P/N. Single-channel Dual-channel A-DATA 2GB AX3U1600GB2G9-2G DS v v A-DATA 4GB AX3U1600GC4G9-2G DS v v A-DATA 1GB AX3U1600PB1G8-2P SS v v CORSAIR 1GB TR3X3G1600C8D SS v v CORSAIR 2GB CMD4GX3M2B1600C8 DS v v CORSAIR 2GB CMD8GX3M4A1600C8 DS v v CORSAIR 2GB HX3X12G1600C9 DS v v CORSAIR 2GB CMP4GX3M2A1600C8 DS v v
Model Name: H61M-DS2 DVI DDR3 1866 (downgrade to DDR3 1333)
Model Name: H61M-DS2 DVI DDR3 1800 (downgrade to DDR3 1333)
Qualified Vendors List (QVL)
Model Name: H61M-DS2 DVI DDR3 2400 (downgrade to DDR3 1333)
Model Name: H61M-DS2 DVI DDR3 2300~2333 (downgrade to DDR3 1333)
Model Name: H61M-DS2 DVI DDR3 2200~2250 (downgrade to DDR3 1333)
Model Name: H61M-DS2 DVI DDR3 2500 (downgrade to DDR3 1333)