All Discussions > Steam Forums > Hardware and Operating Systems > Topic Details
P.B cups with ice cream Apr 29, 2020 @ 10:12am
kernel power 41 issues event viewer logs
eported Symptom(s):
computer restartes when i start up a game.

SPECIFICATIONS: CUSTOMER

Product Model & S/N:
BIOS/FW Version
CPU: ryzen 5 1600 af
Memory: 8GB PC4-2666 CL 19 288-PIN U DIMM kingdton KVR26N19S8/8
HDD: 120 SSD ASU650SS-120GT-R 3D NAND
VGA: ZOTAC GTX 1050 2 GB
Power Supply: WT 575 I 575 WATTS
Network/Lan: EITHER NET CABLE
Other Hardware: 1 THERMALTAKE 140 FAN
OS Version: WINDOWS 10 PRO
Related Driver(s):



Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 4/27/2020 5:40:57 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-KRHKOJ0
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-04-28T00:40:57.176747300Z" />
<EventRecordID>1019</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">239</Data>
<Data Name="BugcheckParameter1">0xffff8202beaef2c0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

Log Name: Application
Source: Steam Client Service
Date: 4/27/2020 3:40:54 PM
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KRHKOJ0
Description:
Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Steam Client Service" />
<EventID Qualifiers="49152">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-27T22:40:54.221583600Z" />
<EventRecordID>470</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security />
</System>
<EventData>
<Data>Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe</Data>
</EventData>
</Event>


Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 4/27/2020 5:33:36 PM
Event ID: 1014
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KRHKOJ0
Description:
Acquisition of End User License failed. hr=0xC004C003
Sku Id=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="49152">1014</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-28T00:33:36.775828500Z" />
<EventRecordID>869</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security />
</System>
<EventData>
<Data>hr=0xC004C003</Data>
<Data>4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c</Data>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 4/27/2020 5:41:03 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KRHKOJ0
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ef (0xffff8202beaef2c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 30b093b7-4d6b-4512-a17c-1a22f56deaa0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-28T00:41:03.853443000Z" />
<EventRecordID>1047</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x000000ef (0xffff8202beaef2c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)</Data>
<Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data>
<Data Name="param3">30b093b7-4d6b-4512-a17c-1a22f56deaa0</Data>
</EventData>
</Event>


Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 4/27/2020 5:32:11 PM
Event ID: 1014
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KRHKOJ0
Description:
Acquisition of End User License failed. hr=0xC004C003
Sku Id=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="49152">1014</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-28T00:32:11.764699700Z" />
<EventRecordID>863</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security />
</System>
<EventData>
<Data>hr=0xC004C003</Data>
<Data>4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c</Data>
</EventData>
</Event>


Log Name: System
Source: EventLog
Date: 4/27/2020 5:10:11 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KRHKOJ0
Description:
The previous system shutdown at 5:08:26 PM on ‎4/‎27/‎2020 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-28T00:10:11.381034700Z" />
<EventRecordID>873</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security />
</System>
<EventData>
<Data>5:08:26 PM</Data>
<Data>‎4/‎27/‎2020</Data>
<Data>
</Data>
<Data>
</Data>
<Data>248</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E407040001001B00110008001A009A02E407040002001C00000008001A009A023C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Power-Troubleshooter
Date: 4/27/2020 4:50:03 PM
Event ID: 1
Task Category: None
Level: Information
Keywords:
User: LOCAL SERVICE
Computer: DESKTOP-KRHKOJ0
Description:
The system has returned from a low power state.

Sleep Time: ‎2020‎-‎04‎-‎27T23:49:36.351350400Z
Wake Time: ‎2020‎-‎04‎-‎27T23:50:01.892845000Z

Wake Source: Unknown
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Power-Troubleshooter" Guid="{cdc05e28-c449-49c6-b9d2-88cf761644df}" />
<EventID>1</EventID>
<Version>3</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-04-27T23:50:03.738310600Z" />
<EventRecordID>796</EventRecordID>
<Correlation ActivityID="{b20f68a3-2c98-40a7-8f59-96c639b28f91}" />
<Execution ProcessID="3244" ThreadID="3812" />
<Channel>System</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="SleepTime">2020-04-27T23:49:36.351350400Z</Data>
<Data Name="WakeTime">2020-04-27T23:50:01.892845000Z</Data>
<Data Name="SleepDuration">1246</Data>
<Data Name="WakeDuration">1397</Data>
<Data Name="DriverInitDuration">1181</Data>
<Data Name="BiosInitDuration">9597</Data>
<Data Name="HiberWriteDuration">4446</Data>
<Data Name="HiberReadDuration">1929</Data>
<Data Name="HiberPagesWritten">138269</Data>
<Data Name="Attributes">1912619265</Data>
<Data Name="TargetState">6</Data>
<Data Name="EffectiveState">5</Data>
<Data Name="WakeSourceType">0</Data>
<Data Name="WakeSourceTextLength">0</Data>
<Data Name="WakeSourceText">
</Data>
<Data Name="WakeTimerOwnerLength">0</Data>
<Data Name="WakeTimerContextLength">0</Data>
<Data Name="NoMultiStageResumeReason">0</Data>
<Data Name="WakeTimerOwner">
</Data>
<Data Name="WakeTimerContext">
</Data>
<Data Name="CheckpointDuration">91</Data>
</EventData>
</Event>







Last edited by P.B cups with ice cream; Apr 29, 2020 @ 10:13am
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Showing 1-4 of 4 comments
P.B cups with ice cream Apr 29, 2020 @ 10:13am 
Log Name: Application
Source: VSS
Date: 4/27/2020 3:28:40 PM
Event ID: 13
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KRHKOJ0
Description:
Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">13</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-27T22:28:40.659034600Z" />
<EventRecordID>288</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security />
</System>
<EventData>
<Data>{4e14fba2-2e22-11d1-9964-00c04fbbb345}</Data>
<Data>CEventSystem</Data>
<Data>0x8007045b, A system shutdown is in progress.
</Data>
<Data>
</Data>
<Binary>2D20436F64653A20575254575254494330303030343932332D2043616C6C3A20575254575254494330303030343931362D205049443A202030303030323837322D205449443A202030303030333138342D20434D443A2020433A5C57494E444F57535C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202D70202D732043727970745376632D20557365723A204E616D653A204E5420415554484F524954595C4E4554574F524B20534552564943452C205349443A532D312D352D3230</Binary>
</EventData>
</Event>


Log Name: Application
Source: Microsoft-Windows-AppModel-State
Date: 4/27/2020 5:30:57 PM
Event ID: 10
Task Category: None
Level: Error
Keywords:
User: DESKTOP-KRHKOJ0\YOU
Computer: DESKTOP-KRHKOJ0
Description:
Failure to load the application settings for package Microsoft.VCLibs.140.00.UWPDesktop_8wekyb3d8bbwe. Error Code: -2147024893
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-AppModel-State" Guid="{bff15e13-81bf-45ee-8b16-7cfead00da86}" />
<EventID>10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-04-28T00:30:57.211328300Z" />
<EventRecordID>846</EventRecordID>
<Correlation />
<Execution ProcessID="4612" ThreadID="1928" />
<Channel>Application</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security UserID="S-1-5-21-1571179376-1530530273-1204689599-1001" />
</System>
<EventData>
<Data Name="ErrorString">Microsoft.VCLibs.140.00.UWPDesktop_8wekyb3d8bbwe</Data>
<Data Name="Error">-2147024893</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 4/27/2020 3:29:08 PM
Event ID: 8200
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KRHKOJ0
Description:
License acquisition failure details.
hr=0xC004C003
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="49152">8200</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-27T22:29:08.847758400Z" />
<EventRecordID>300</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security />
</System>
<EventData>
<Data>hr=0xC004C003</Data>
<Data>00010001(0x00000000, 15:29:08:550 - https://activation-v2.sls.microsoft.com/SLActivateProduct/SLActivateProduct.asmx?configextension=Retail)
00020001(0x00000000, 15:29:08:550)
00030001(0x00000000, 15:29:08:550 - https://activation-v2.sls.microsoft.com)
00030002(0x00000000, 15:29:08:550 - 0)
00040001(0x00000000, 15:29:08:550 - https://activation-v2.sls.microsoft.com)
00040002(0x00000000, 15:29:08:550 - 1, &lt;NULL&gt;, &lt;NULL&gt;, &lt;NULL&gt;)
00050002(0x80072F94, 15:29:08:550 - 0, 1)
00040006(0x00000001, 15:29:08:550 - 0, https://activation-v2.sls.microsoft.com, &lt;N/A&gt;, &lt;N/A&gt;)
00020005(0x00000000, 15:29:08:550 - 0)
0002000C(0x00000000, 15:29:08:847 - 500)
00010002(0x8004FC01, 15:29:08:847 - &lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"&gt;&lt;soap:Body&gt;&lt;soap:Fault&gt;&lt;faultcode&gt;soap:Server&lt;/faultcode&gt;&lt;faultstring&gt;SoapException&lt;/faultstring&gt;&lt;detail&gt;&lt;HRESULT&gt;0xC004C003&lt;/HRESULT&gt;&lt;Messages&gt;&lt;Message&gt;103 (Activation) - [PA Product key blocked. ---&amp;gt; Product key blocked]&lt;/Message&gt;&lt;/Messages&gt;&lt;/detail&gt;&lt;/soap:Fault&gt;&lt;/soap:Body&gt;&lt;/soap:Envelope&gt;)
00010003(0x8004FC01, 15:29:08:847)
</Data>
</EventData>
</Event>

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 4/27/2020 5:41:25 PM
Event ID: 2
Task Category: Session
Level: Error
Keywords: Session
User: DESKTOP-KRHKOJ0\YOU
Computer: DESKTOP-KRHKOJ0
Description:
Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
<EventID>2</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2020-04-28T00:41:25.461477600Z" />
<EventRecordID>1</EventRecordID>
<Correlation />
<Execution ProcessID="2824" ThreadID="9576" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>DESKTOP-KRHKOJ0</Computer>
<Security UserID="S-1-5-21-1571179376-1530530273-1204689599-1001" />
</System>
<EventData>
<Data Name="SessionName">Cloud Files Diagnostic Event Listener</Data>
<Data Name="FileName">
</Data>
<Data Name="ErrorCode">3221225506</Data>
<Data Name="LoggingMode">4194560</Data>
</EventData>
</Event>







Troubleshooting steps:





#1
Omega Apr 29, 2020 @ 10:15am 
That just means the PC lost power. This can be caused by various issues, most commonly a bad PSU.
#2
Mad Scientist Apr 29, 2020 @ 10:23am 
Either problem with PSU,
Problem with GPU,
loose power cabling / using an adapter to power the cpu that is inadequate,
or software conflict causing severe reactions forcing a reboot.

This part seems interesting:
"Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe"

You might want to look into that part as well or get a firewall that disables the windows firewall and add steam as an authorized app to said firewall.
#3
Bad 💀 Motha Apr 29, 2020 @ 12:49pm 
First thing to try is a different PSU. Get a decent one.
#4
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Date Posted: Apr 29, 2020 @ 10:12am
Posts: 4
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