Computer crash - unable to find issue

[benzhu]

Hi guys!

Thanks in advance for all the help you gonna bring!

So my issue, i just bought the game Resident Evil 2 Biohazard (remake) via Steam. Installation went smoothly. I can launch the game and access the menu without any trouble. However when i launch a game, either right at the start or slight after the beginning of the cutscene, my whole PC crashes and reboots.

It is probably not an issue with computer specs.

I built the PC myself few months back (1st time!),
CPU: AMD Ryzen 5 3600 6-core
Memory: 16 GB
GPU: Nvidia GeForce RTX 2070 SUPER
MB: B450 Tomahawk max
Running on Windows10

Game recommended (not even minimum) requirements are:
Requires a 64-bit processor and operating system
OS: WINDOWS® 7, 8.1, 10 (64-BIT Required)
Processor: Intel® Core™ i7-3770 or AMD FX™-9590 or better
Memory: 8 GB RAM
Graphics: NVIDIA® GeForce® GTX 1060 or AMD Radeon™ RX 480 with 3GB VRAM
DirectX: Version

So it shouldnt be a problem at all.

i have updated Windows, the Nvidia drivers, directX, checked that my antivirus is not blocking the app.
Still nothing, same old crash.
I have looked on forums and game developer's discussion here on Steam forums and tried differrnt solution, nothing helps.

Looking at the windows event viewer
- Windows Log > System, only error is "The previous system shutdown at 9:22:32 pm on ‎25/‎4/‎2020 was unexpected." (the time corresponds to the last time my computer crashed, not to the new crash - that happened on 26/4 at 9.22 am)Source: EventLogEvent ID: 6008

For this event this is what microsoft support has: https://support.microsoft.com/en-ae/help/326564/event-id-6008-is-unexpectedly-logged-to-the-system-event-log-after-you

Looking more at the event viewer i found the critical error: Event 41 Kernel-Power:

Critical 26/4/2020 9:21:36 am Kernel-Power 41 (63)


When launching the game (menu page), the task manager flags both power usage and power usage trend as 'Very High' + GPU usage at almost 100%. GPU temperature stabilizes at 77 degrees (Celsius).

Which i dont really understand, my graphic card is supposed to be way over the minimum requirements.

Well, at this point i dont even know what could be the issue. Hope you guys may have a clue!
thanks!

Ben

[Jaunitta 🌸]

Could you first check your event viewer for any errors it may help.
Have you whitelisted Steam with AV and firewall?
Is Bit defender installed disable it.
Could be a security program blocking it.
GPU over clocked?

[chiefputsa☒lag]

psu brand/model/wattage?

[benzhu]

hi thanks for your answers

my PSU is a Corsair CX series 750W Semi 80+ Bronze

GPU is not overclocked no.
Everything seems OK on the antivirus (Norton) side, program is in "allowed" as it should be. Same for the windows firewall.


For the event viewer where should i check?
i dont see more than i saw the other time but maybe i miss something
- In windows Logs > Application, security and setup everything seems alright i dont see any error message (in security but seems related to Chrome and triggered at other moments as well)
- in windows Logs > System
* Critical Error at 5:26:09. Source: Kernel Power, Event ID: 41. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
* Error at 5:26:15. Source Event Log. Event 6008. The previous system shutdown at 5:25:31 pm on ‎26/‎4/‎2020 was unexpected

And then warnings:

- At 5:26:23. Source Distributed COM. Event 10016
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user DESKTOP-QNP7AMJ\BENJAMIN SID (S-1-5-21-4075728453-1978807981-941758525-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
- At 5:26:23. Source Distributed COM. Event 10016
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user DESKTOP-QNP7AMJ\BENJAMIN SID (S-1-5-21-4075728453-1978807981-941758525-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

[r.linder]

Could be anything causing the system to unexpectedly lose power. The most common issue with Ryzen is related to RAM. What's the serial/part number on your RAM?

[benzhu]

my RAM is G.Skill Ripjaws V 3000Mhz 8GBx2
Serial number: 19526014088

[r.linder]

Originally posted by benzhu:

my RAM is G.Skill Ripjaws V 3000Mhz 8GBx2
Serial number: 19526014088

There should be another number on the RAM as well.

Ripjaws V is always Samsung or Hynix though so it should be fine, I've had a lot of success with those kits.

[Carlsberg]

Memory should be 3200 no? Ryzen are picky and memory speed is important.

[r.linder]

Originally posted by Carlsberg:

Memory should be 3200 no? Ryzen are picky and memory speed is important.

What matters is the RAM is on the motherboard QVL. BIOS has to properly handle the XMP profile values, and not all motherboards are guaranteed to do it properly. Being that Ryzen is super picky about RAM, a lot of RAM have issues with XMP.

[benzhu]

There is other number yes
F4-3000CC16D-16GVBRB
DDR4-3000 BGx2
CL16-18-18-38 1.35v intel XMP 2.0 Ready

and i confirm 3000 for memory

[r.linder]

Originally posted by benzhu:

There is other number yes
F4-3000CC16D-16GVBRB
DDR4-3000 BGx2
CL16-18-18-38 1.35v intel XMP 2.0 Ready

and i confirm 3000 for memory

It's not on the QVL, so MSI has not confirmed that your current RAM kit is guaranteed to work with the system. That could be responsible for the crashes, so I suggest first manually inputting all of the XMP values and voltages, and then trying another RAM kit that's on the QVL for the B450 Tomahawk MAX entirely, such as:

F4-3200C14D-16GVK
F4-3200C14D-16GVR
F4-3200C14D-16GTZ

https://www.msi.com/Motherboard/support/B450-TOMAHAWK-MAX#support-mem-19

Compatibility > Memory by RX-3X00 > Choose one from the list, recommended 3200 MHz

[benzhu]

oh wow, i will have chat with my store!
thank you very much!

[davidruss12]

Hi folks,

I've been suffering this issue too. I've read all the thread, but I think It doesn't fit to my.

I bought a laptop recently, specs as follows:

IdeaPad 5
AMD Ryzen 7 5700U with Radeon Graphic 1.80 GHz
RAM 16 GB 3200 MHz SODIMM

I'm not a regular gamer. I play Age of Mythology: Extended Edition, that's all. The game ran on my last laptop without problem. However, since I play it on my new computer, I've experienced three times this issue. This happens only when I run Steam (AoM). I think everything goes well with the laptop. I recently run Lenovo Diagnostics Windows to check my SSD and RAM and looks well (I didn't expect anything wrong, I consider it unlikely on a two-week laptop, but... idk). By now, I'm wondering if maybe is something related to Steam and my laptop's settings (or drivers) or if maybe is something most general which I hope not.

Regards,

UPDATE.

Looking in detail, the Windows Log shows another two events close to the time of the crash :

Event 41. The system has rebooted without cleanly shutting down first.

Event 219. The driver \Driver\WudfRd failed to load for the device ROOT\SYSTEM\0001.
Event 219. The driver \Driver\WudfRd failed to load for the device ROOT\SYSTEM\0002.

Event 6008.

[Carlsberg]

You should start your own thread, different computer - different issue.

That said, Try updating chipset drivers first, then all other drivers as well as gpu after that. Also check lenovo support as this may be a reported issue.

[GOD RAYS ON ULTRA™]

Try setting the ram to motherboard default/xmp= off.