Installed New RAM and It's Not Running At The Right Speeds

[knocturnal2435]

I have an HP Omen Obelisk that I just purchased. It has a B450 motherboard and Ryzen 3700x processor. I used the crucial scanner tool to detect compatible memory with my PC. It said I could use DDR4 3600MHz RAM. I installed it today (it was Corsair Vengeance Pro RGB -- looks fantastic) and checked CPU ID to ensure everything looked right, then I saw it was running at 1,064.5MHz or 2,129MHz speed. I'm wondering why this is happening.

I tried to go into the Omen BIOS system, but I don't see any options to actually change clock speeds for anything (it just has boot order, maybe I'm not in the right place).

If anyone can point me in the right direction to get the RAM to run at its specified speed I'd appreciate it.

[Omega]

Select an XMP profile in the BIOS. XMP can usually be found on the BIOS start page and in the overclock settings.

[Mad Scientist]

Did you setup the RAM in the BIOS so its speed is what you want it to be?

[_I_]

are you mixing ram kits?

[knocturnal2435]

No, it's the same RAM kit. 2x8GB DDR4 3,600MHz RAM from Cosair.

I'm trying to find the BIOS for the Omen Obelisk. I am hitting F10 at start up, it brings me to a screen, but nothing that shows XMP, or setting clock speeds.

It has Security, Configuration (nothing with RAM, processors, etc, it has options like set up USB as charging dock), Boot Order, and Exit.

Does anyone know how I would be able access the XMP Omega was talking about?

Sorry, I'm new to this.

[Omega]

Originally posted by knocturnal2435:

No, it's the same RAM kit. 2x8GB DDR4 3,600MHz RAM from Cosair.

I'm trying to find the BIOS for the Omen Obelisk. I am hitting F10 at start up, it brings me to a screen, but nothing that shows XMP, or setting clock speeds.

It has Security, Configuration (nothing with RAM, processors, etc, it has options like set up USB as charging dock), Boot Order, and Exit.

Does anyone know how I would be able access the XMP Omega was talking about?

Sorry, I'm new to this.

It might go under a different name on your board such as AMP or whatever. Look for a setting on the overclock page which allows you to select a memory profile.

[knocturnal2435]

HP is telling me they do not have any options to touch clock speeds on the motherboard, and said it is limitations to the motherboard architecture.

I don't know how true that is. It doesn't make sense to sell a gaming PC that does not have access to features like this.

[Mad Scientist]

Originally posted by knocturnal2435:

HP is telling me they do not have any options to touch clock speeds on the motherboard, and said it is limitations to the motherboard architecture.

I don't know how true that is. It doesn't make sense to sell a gaming PC that does not have access to features like this.

Its unlikely that's truthful whatsoever.

I used to help people all the time with hp boards. They don't want to assist with products that are not theirs or did not ship with their own, giving you an excuse like that if you don't know better is easier than letting you push for more support.

[knocturnal2435]

You think he just lied to me because he did not feel like looking into it anymore? That is pretty lousy. I'm wondering if I need to do a BIOS update. I'm trying to do a BIOS update which the desktop says is available, BUT the BIOS update keeps failing.

[Omega]

I wouldn't be suprised if that functionality was lacking from HP boards. OEM boards are always horrible crap with all features stripped from it.

Any normal B450 board will just have this functionality.

[_I_]

post a cpuz validation link
http://www.cpuid.com/softwares/cpu-z.html
cpuz -> validate button -> submit button
it will open a browser, copy the url (address) and paste it here

[PUPPY_SQUADD]

Originally posted by Omega:

Originally posted by knocturnal2435:

No, it's the same RAM kit. 2x8GB DDR4 3,600MHz RAM from Cosair.

I'm trying to find the BIOS for the Omen Obelisk. I am hitting F10 at start up, it brings me to a screen, but nothing that shows XMP, or setting clock speeds.

It has Security, Configuration (nothing with RAM, processors, etc, it has options like set up USB as charging dock), Boot Order, and Exit.

Does anyone know how I would be able access the XMP Omega was talking about?

Sorry, I'm new to this.

It might go under a different name on your board such as AMP or whatever. Look for a setting on the overclock page which allows you to select a memory profile.

Mine was d.o.c.p. same as xmp.

[Zoomii]

Dumb question but did you put the RAM in the correct slots?

[knocturnal2435]

https://valid.x86.fr/1b7w11

I put back in my original Hyper X Fury DDR4 8GB 2666 stick of RAM. That is running at the right speed (1.33GHz). When I put in the 3.60GHz DDR4 RAM it was running at 1.0645MHz (I believe it should have shown the speed at 1.8GHz).

Was the 3.6GHz too fast? Is it possible that I could get genuine performance out of a 3.0 or 3.2GHz DDR4 RAM or will those also run at reduced clock speeds?

[knocturnal2435]

Originally posted by Zoomii:

Dumb question but did you put the RAM in the correct slots?

I only have two slots of RAM on my motherboard (maximum of 32GB). I put in one 8GB stick of RAM in each slot.

[knocturnal2435]

Also came across AMD Ryzen Master software that has an option to adjust memory clock speeds. Does anyone have any experience using that and is it safe software to adjust it to the manufacturer clock speed (wondering if this could be a fix).