Steam games causing random restarts

[Garlic Bread]

I've been getting random restarts in steam games. It only happens in steam games, and not in games like Fortnite or Minecraft. I DDU'd my drivers, installed chipset and CPU drivers, and even RMA'd my GPU and PSU. I've run benchmarks such as CPU Benchmark and 3DMark, and gotten no crash. I Clean Booted my PC and ran Steam. I got the same random restart. This means Steam is the problem in some way.

Railway Empire seems to cause the restart the fastest. I usually have less than ten seconds after loading into the map from the menu before my whole PC restarts. It also has happened in Counterstrike and Fallout 4.

Here is my system:
Ryzen 5 3600
B450 Tomahawk
RTX 2070
16GB Corsair Vengeance 3200mHz RAM
Corsair CX750M power supply

I updated the BIOS on the motherboard to be compatible with the CPU, and I haven't had any issues in that regard since.

Any help would be appreciated.

[r.linder]

What type of system crash? Does it just shut off and reboot suddenly without warning, or is it a BSOD?

Randomly shutting off without warning or a blue-screen would usually indicate a power issue.
If it's a blue-screen, could be RAM, if not a driver issue you missed. Ryzen can be picky with RAM, especially kits with Micron chips, with occasional compatibility issues with SK Hynix, and rarely with Samsung. I've received BSODs from Hynix and Micron kits with Ryzen in the past, and after changing RAM to a Samsung kit like Flare X, no issues.

Did you run DDU in safe mode? If you didn't, the driver files can't clear 100%.

[Garlic Bread]

I ran DDU in safe mode. The reboot just seems like... a normal reboot. It shuts down and powers back up. No BSOD.
Event viewer gives the error "Kernel-Power 41 63".

I thought it was a power issue, so I RMA'd my power supply. It's a CX750M, which should be plenty of power for the RTX 2070.

I've been working on this issue for literally two months, between the RMA of the PSU and GPU. The problem only pops up with the RTX 2070, which could be due to its higher power draw, the card itself, or some sort of driver thing. My other card (GTX 1660) works fine.

This leads me to believe that the hardware is not the issue.

[emoticorpse]

Did you upgrade from another cpu? You re-install windows yet? when is the last time you re-installed?

[r.linder]

Originally posted by Garlic Bread:

I ran DDU in safe mode. The reboot just seems like... a normal reboot. It shuts down and powers back up. No BSOD.
Event viewer gives the error "Kernel-Power 41 63".

I thought it was a power issue, so I RMA'd my power supply. It's a CX750M, which should be plenty of power for the RTX 2070.

I've been working on this issue for literally two months, between the RMA of the PSU and GPU. The problem only pops up with the RTX 2070, which could be due to its higher power draw, the card itself, or some sort of driver thing. My other card (GTX 1660) works fine.

This leads me to believe that the hardware is not the issue.

If you can put the 1660 in and it works in those games without issue then it has to be an issue with the GPU or PSU.

Could be something simple like the GPU not properly seated, or the PCI-e power cables not plugged in all the way.

CXM series PSUs from Corsair are Tier 2/B units which are definitely suitable for gaming PCs but are on the lower end in terms of PSU quality that's seen as acceptable for a gaming PC. Since the RTX series cards (and AMD Vega) draw a lot more power than the average gaming GPU as they contain hardware that is more in line with workstation GPUs, it could be too much for a potentially faulty PSU, or you just got another faulty 2070.

Since there's no BSOD, I'm almost certain it's not a software or memory related issue, because Windows would've freaked out otherwise.

The kernel power error you received is from the system recognising that the system either stopped responding, crashed, or lost power.

[Garlic Bread]

My CPU has not changed. As for a reinstall, that is about the only solution that I have not tried.

[emoticorpse]

you test ram for erros with memtest? doubt that's it but might possibly be. Probably wouldn't hurt to run it.

[Garlic Bread]

Originally posted by Escorve:

Originally posted by Garlic Bread:

I ran DDU in safe mode. The reboot just seems like... a normal reboot. It shuts down and powers back up. No BSOD.
Event viewer gives the error "Kernel-Power 41 63".

I thought it was a power issue, so I RMA'd my power supply. It's a CX750M, which should be plenty of power for the RTX 2070.

I've been working on this issue for literally two months, between the RMA of the PSU and GPU. The problem only pops up with the RTX 2070, which could be due to its higher power draw, the card itself, or some sort of driver thing. My other card (GTX 1660) works fine.

This leads me to believe that the hardware is not the issue.

If you can put the 1660 in and it works in those games without issue then it has to be an issue with the GPU or PSU.

Could be something simple like the GPU not properly seated, or the PCI-e power cables not plugged in all the way.

CXM series PSUs from Corsair are Tier 2/B units which are definitely suitable for gaming PCs but are on the lower end in terms of PSU quality that's seen as acceptable for a gaming PC. Since the RTX series cards (and AMD Vega) draw a lot more power than the average gaming GPU as they contain hardware that is more in line with workstation GPUs, it could be too much for a potentially faulty PSU, or you just got another faulty 2070.

So, what do you suggest I do? I don't really have the money to get a new PSU, especially if it might not even fix the problem. However, I do have a CX550M that I originally bought for the system. Could I potentially test the system with only 550 Watts, or is that not enough?

[r.linder]

Originally posted by Garlic Bread:

Originally posted by Escorve:

If you can put the 1660 in and it works in those games without issue then it has to be an issue with the GPU or PSU.

Could be something simple like the GPU not properly seated, or the PCI-e power cables not plugged in all the way.

CXM series PSUs from Corsair are Tier 2/B units which are definitely suitable for gaming PCs but are on the lower end in terms of PSU quality that's seen as acceptable for a gaming PC. Since the RTX series cards (and AMD Vega) draw a lot more power than the average gaming GPU as they contain hardware that is more in line with workstation GPUs, it could be too much for a potentially faulty PSU, or you just got another faulty 2070.

So, what do you suggest I do? I don't really have the money to get a new PSU, especially if it might not even fix the problem. However, I do have a CX550M that I originally bought for the system. Could I potentially test the system with only 550 Watts, or is that not enough?

550 is fine for a 2070. 650W is enough for a system with a 9900K and 2080 TI.

A system with a 3600 and 2070 will generally only use around 300W on average at max load.

[Garlic Bread]

Originally posted by Escorve:

Originally posted by Garlic Bread:

So, what do you suggest I do? I don't really have the money to get a new PSU, especially if it might not even fix the problem. However, I do have a CX550M that I originally bought for the system. Could I potentially test the system with only 550 Watts, or is that not enough?

550 is fine for a 2070. 650W is enough for a system with a 9900K and 2080 TI.

OK. I will test with the 550 and report back.
I did want to note that I just received the 750 from the RMA today, so it should be fine, but I guess it could be the problem.

[r.linder]

Originally posted by Garlic Bread:

Originally posted by Escorve:

550 is fine for a 2070. 650W is enough for a system with a 9900K and 2080 TI.

OK. I will test with the 550 and report back.
I did want to note that I just received the 750 from the RMA today, so it should be fine, but I guess it could be the problem.

The problem is that the PSU is manufactured by Channel Well (CWT), which makes a lot of mediocre and bad units. They're responsible for most of Corsair's units like CX-M series like you have, as well as the RM/RMx series, which is the minimum I would trust from Corsair. Though personally I would go with SeaSonic, because they've never failed me, even with their budget units, and most of their units are made in house by SeaSonic themselves. (In fact, they used to manufacture units for Corsair)

With budget units made by poor manufacturers like CWT, there's a higher chance of faulty units making it past QA.

[Garlic Bread]

Originally posted by Escorve:

Originally posted by Garlic Bread:

OK. I will test with the 550 and report back.
I did want to note that I just received the 750 from the RMA today, so it should be fine, but I guess it could be the problem.

The problem is that the PSU is manufactured by Channel Well (CWT), which makes a lot of mediocre and bad units. They're responsible for most of Corsair's units like CX-M series like you have, as well as the RM/RMx series, which is the minimum I would trust from Corsair. Though personally I would go with SeaSonic, because they've never failed me, even with their budget units, and most of their units are made in house by SeaSonic themselves. (In fact, they used to manufacture units for Corsair)

With budget units made by poor manufacturers like CWT, there's a higher chance of faulty units making it past QA.

I did some testing and... turns out it was the PSU! I installed my 550 watt unit permamently and it works like a charm. Thank you to everyone for helping me out!

[r.linder]

Originally posted by Garlic Bread:

Originally posted by Escorve:

The problem is that the PSU is manufactured by Channel Well (CWT), which makes a lot of mediocre and bad units. They're responsible for most of Corsair's units like CX-M series like you have, as well as the RM/RMx series, which is the minimum I would trust from Corsair. Though personally I would go with SeaSonic, because they've never failed me, even with their budget units, and most of their units are made in house by SeaSonic themselves. (In fact, they used to manufacture units for Corsair)

With budget units made by poor manufacturers like CWT, there's a higher chance of faulty units making it past QA.

I did some testing and... turns out it was the PSU! I installed my 550 watt unit permamently and it works like a charm. Thank you to everyone for helping me out!

I recommend just getting the unit refunded and opting for a SeaSonic PSU, such as the FOCUS Plus Gold series, when you need to upgrade the PSU later.