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Johnthebaptist Mar 26, 2020 @ 9:24pm
Random black screen rx 5700
Randomly my screen will just go black and then i unplug my monitor cable and then it comes back. This happens randomly once every 1-2 days or so sometimes longer. Ive disabled hardware acceleration and all of my hardware checks out when it comes to heavy usage in games etc framerates are fine temps are fine. Any idea whats doing it? I am realise many people running the rx 5700 experience these things maybe it is driver related?
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Showing 1-15 of 29 comments
r.linder Mar 26, 2020 @ 9:42pm 
What GPU driver version are you running? Most black-screening and crashing with the Adrenalin 2020 driver, and the RX 5000 series, was solved with version 20.2.2. The latest driver, 20.3.1., is stable.
Last edited by r.linder; Mar 26, 2020 @ 9:42pm
#1
Rick Mar 26, 2020 @ 9:45pm 
Hey so I don't have this card but I was wondering if there was any chance you had a Nvidia card before hand? I'm asking because I saw some guy on YouTube who said he had this problem, and used display driver uninstaller to completely wipe the old ones, as this fixed the issue.
#2
r.linder Mar 26, 2020 @ 9:46pm 
Originally posted by Matt:
Hey so I don't have this card but I was wondering if there was any chance you had a Nvidia card before hand? I'm asking because I saw some guy on YouTube who said he had this problem, and used display driver uninstaller to completely wipe the old ones, as this fixed the issue.

^ This.

But I'm willing to bet it's just a bad GPU driver version, as it's persisted since the 5700 series launched. Worst case scenario, use DDU to uninstall the driver and then install 20.2.2. or 20.3.1.
Last edited by r.linder; Mar 26, 2020 @ 9:47pm
#3
UserNotFound Mar 26, 2020 @ 9:47pm 
Are you on the latest driver? IF not, download and install Adrenalin 20.3.1 which should resolve most of the black screen issue......
#4
Johnthebaptist Mar 26, 2020 @ 9:47pm 
Im using the latest 20.3.1, i have reformatted used ddu all that jazz
#5
Rick Mar 26, 2020 @ 9:48pm 
Originally posted by Escorve:
Originally posted by Matt:
Hey so I don't have this card but I was wondering if there was any chance you had a Nvidia card before hand? I'm asking because I saw some guy on YouTube who said he had this problem, and used display driver uninstaller to completely wipe the old ones, as this fixed the issue.

^ This.

But I'm willing to bet it's just a bad GPU driver version, as it's persisted since the 5700 series launched.

Yeah I wish I could help you more but unfortunately that is all I have.
#6
Johnthebaptist Mar 26, 2020 @ 9:48pm 
even on 20.2 where this was supposed to be fix the issue still happened maybe less frequent idk its hard to predict when it will happen
#7
r.linder Mar 26, 2020 @ 9:48pm 
Originally posted by ✟©ℍ✟Johnthebaptist:
Im using the latest 20.3.1, i have reformatted used ddu all that jazz

Does it happen in specific games, or just on desktop as well? If it just happens on desktop
(i.e. when idle or doing basic tasks), then the card itself may actually be faulty...
Last edited by r.linder; Mar 26, 2020 @ 9:49pm
#8
Johnthebaptist Mar 26, 2020 @ 9:49pm 
Originally posted by Escorve:
Originally posted by ✟©ℍ✟Johnthebaptist:
Im using the latest 20.3.1, i have reformatted used ddu all that jazz

Does it happen in specific games? If it just happens on desktop, then the card itself may actually be faulty...
it will happen even on desktop, it happened recently when i was just on my main desktop screen nothing open no background processes
#9
Johnthebaptist Mar 26, 2020 @ 9:50pm 
Originally posted by Escorve:
Originally posted by ✟©ℍ✟Johnthebaptist:
Im using the latest 20.3.1, i have reformatted used ddu all that jazz

Does it happen in specific games, or just on desktop as well? If it just happens on desktop, then the card itself may actually be faulty...
I have not tried upping my voltage on my ram since its in xmp, i could set it from 1.35 default to maybe 1.4 and see what happens...but im a little hesitant to even do that lol
#10
r.linder Mar 26, 2020 @ 9:50pm 
Originally posted by ✟©ℍ✟Johnthebaptist:
Originally posted by Escorve:

Does it happen in specific games? If it just happens on desktop, then the card itself may actually be faulty...
it will happen even on desktop, it happened recently when i was just on my main desktop screen nothing open no background processes

If I were you, I would open an RMA process with the manufacturer to replace the card, it sounds like the card is faulty, because it shouldn't be doing that.
#11
Johnthebaptist Mar 26, 2020 @ 9:51pm 
Originally posted by Escorve:
Originally posted by ✟©ℍ✟Johnthebaptist:
it will happen even on desktop, it happened recently when i was just on my main desktop screen nothing open no background processes

If I were you, I would open an RMA process with the manufacturer to replace the card, it sounds like the card is faulty, because it shouldn't be doing that.
You may be right, but if its something stupid id rather just figure it out than go an extended time without a graphics card seeing as i dont have a backup or igpu
#12
r.linder Mar 26, 2020 @ 9:51pm 
Originally posted by ✟©ℍ✟Johnthebaptist:
Originally posted by Escorve:

Does it happen in specific games, or just on desktop as well? If it just happens on desktop, then the card itself may actually be faulty...
I have not tried upping my voltage on my ram since its in xmp, i could set it from 1.35 default to maybe 1.4 and see what happens...but im a little hesitant to even do that lol

RAM shouldn't have anything to do with a GPU issue.
#13
Johnthebaptist Mar 26, 2020 @ 9:51pm 
Originally posted by Escorve:
Originally posted by ✟©ℍ✟Johnthebaptist:
I have not tried upping my voltage on my ram since its in xmp, i could set it from 1.35 default to maybe 1.4 and see what happens...but im a little hesitant to even do that lol

RAM shouldn't have anything to do with a GPU issue.
yeah your probably right about that
#14
r.linder Mar 26, 2020 @ 9:55pm 
Originally posted by ✟©ℍ✟Johnthebaptist:
Originally posted by Escorve:

If I were you, I would open an RMA process with the manufacturer to replace the card, it sounds like the card is faulty, because it shouldn't be doing that.
You may be right, but if its something stupid id rather just figure it out than go an extended time without a graphics card seeing as i dont have a backup or igpu

You didn't overclock it or anything, right? An unstable OC could also cause issues like this. From my experience, Navi cards can be a bit temperamental with overclocking, especially models that are basically at AMD's official overclocking limits out of the box, like the AORUS 5700XT.

Also, if you had another GPU previously, did this issue ever happen for that one? (Just trying to rule out that it's not the display itself.)

If it's been like that since day 1, and DDU in safe mode for a clean install of the latest driver doesn't stop it from blackscreening while idle, it's most likely going to be a faulty GPU if it's running how it should be out of the box.
Last edited by r.linder; Mar 26, 2020 @ 9:57pm
#15
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Date Posted: Mar 26, 2020 @ 9:24pm
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