Ren 2016 年 12 月 10 日 上午 5:04
Windows 10 Won't Update
(Sorry for the length of the post - I wanted to make it as detailed as possible.)

Yesterday I was about to call it a night and shut down my PC but just before I shut down, I checked to see if Windows 10 had an update. It did but it displayed the message, "There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:" (I don't have the error codes that it displayed under the message anymore since I deleted my download cache trying to solve the issue.) I clicked the 'Retry' button and watched it update. It got to 12% then I minimized it for a bit and when I looked at it again, it was showing the same error message. I decided to just shut down my PC and try again tomorrow.

I turned on my PC today and tried installing the update again but this time, instead of showing the error message from before, the update is now stuck at 0% and won't go any further. So I looked at this website: http://www.howtogeek.com/247380/how-to-fix-windows-update-when-it-gets-stuck/ and I tried the first method. I went into 'Troubleshooting' in the Control Panel and I clicked on "Fix problems with Windows Update". Then I clicked "Advanced" and made sure that the "Apply repairs automatically" box was ticked and I clicked "Run as administrator" then "Next". It eventually came up with a message saying, "One troubleshooting step to resolve WU issues is to delete and re-download updates to your computer. would you like to try this step now? Depending on your network configuration, you may incur download costs." I don't exactly know what this means but I clicked "Apply this fix" and after a minute or two, it showed the results of the troubleshoot. It found four problems:

- Potential Windows Update Database error detected - Not fixed
Possible issues may prevent Windows Update from keeping your system up to date.
- Some security settings are missing or have been changed - Fixed
- Service registration is missing or corrupt - Fixed
- Windows Update components must be repaired - Fixed

I ran the troubleshooting a second time so it would fix the "potential Windows Update Database error" but it came up with the exact same results. So I followed the second method in that link except I did not restart my PC in Safe Mode. I went straight to the Command Prompt by right-clicking on the Start Menu button and clicking on "Command Prompt (Admin)". I typed "net stop wuauserv" in the Command Prompt, then I went to C:\Windows\SoftwareDistribution. In the folder was:

- AuthCabs
- DataStore
- DeliveryOptimization
- Download
- EventCache
- PostRebootEventCache
- PostRebootEventCache.V2
- ReportingEvents.log
- SLS

I deleted everything in that folder (but I still have the files in my Recycle Bin, just in case), then I typed "net start wuauserv" in the Command Prompt and I shut down my PC and turned it back on (I don't like restarting). It's still stuck on 0%...

Is there any way to fix this? I really don't want to have to reset my PC to factory settings or whatever. I'm going to do a scan with Malwarebytes and Avast now just in case that does something.

Any help would be appreciated, and thank you if you mnaged to read all that haha.
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正在显示第 1 - 12 条,共 12 条留言
Ren 2016 年 12 月 10 日 上午 7:14 
I just finished doing a threat scan with Malwarebytes and a full system scan with Avast. Nothing.
Bad 💀 Motha 2016 年 12 月 10 日 下午 10:16 
First off, why do you do Shutdown and then Power back on again; you realize how horrible that is for the PC to do cold-boot after cold-boot like that? What is wrong with a Restart?



Go into Normal Mode without an Internet Connection (either disconnect ethernet cable; or click notifications and click on airplane mode if you have wifi, to turn that off)

Click on Cortana/Search, type Disk Cleanup, right click that and click on "Run As Admin"
If you never ran this before on that user account, when it loads up it should have a "System Files" button [ http://winsupersite.com/site-files/winsupersite.com/files/uploads/2015/03/diskcleanupinitialrun.PNG ] click that to reveal all options. De-select all for now, but Select the box for Windows Updates and click OK. This will wipe out the WU Temp/Cache files.

Once it has finished, Disk Cleanup will close completely.
Reconnect Ethernet Cable (or take out of Airplane Mode if using WiFi)
Then Restart
Once back to your Desktop, click Start Menu, Settings, Updates & Security, Windows Updates, Check For Updates. See how it does now.
最后由 Bad 💀 Motha 编辑于; 2016 年 12 月 10 日 下午 10:17
Dusk of Oolacile 2016 年 12 月 10 日 下午 11:38 
What I would do now, if I were you:

1. Run "chkdsk c: /f /r" in admin command prompt, accept scheduling, then restart. It will take a loooong time, so be ready, and have something else to do.
2. Reboot, then run "sfc /scannow" in admin command prompt.
3. Reboot into safe mode, delete the softwaredistribution directory altogether, not just its contents. (Relevant in case of broken permissions.)
4. Reboot into normal mode, check for updates.

Every time do a restart, do not power off and on. Unless you have hybrid boot disabled. In that case, it makes no difference.
最后由 Dusk of Oolacile 编辑于; 2016 年 12 月 10 日 下午 11:39
Bad 💀 Motha 2016 年 12 月 10 日 下午 11:39 
引用自 Dusk of Oolacile
What I would do now, if I were you:

1. Run "chkdsk c: /f /r" in admin command prompt, accept scheduling, then restart. It will take a loooong time, so be ready, and have something else to do.
2. Reboot, then run "sfc /scannow" in admin command prompt.
3. Reboot into safe mode, delete the softwaredistribution directory altogether, not just its contents. (Relevant in case of broken permissions.)
4. Reboot into normal mode, check for updates.

Can always do that, but that doesn't solve the WU issue.
Ren 2016 年 12 月 11 日 上午 12:24 
Okay, this is weird... I turned on my PC today and it didn't have internet access (It's connected to an Ethernet cable btw), but I can use the Internet on my phone and iPad without any issues. I turned on my laptop (which I hardly use - I turn it on about once or twice a week), and it didn't have internet connection either (it's connected to WiFi).

My PC regained connection shortly but my laptop still doesn't have internet access. Like the WiFi bars thing, that show the quality of the connection are all greyed out.

This has never happened to me before so maybe it's somehow related? Maybe I got hacked or something since my PC is out-of-date. I'm afraid to use my PC right now cause I'm worried that any account I log into will get compromised. I dunno. I did another scan with Malwarebytes and Avast again, just in case.
Bad 💀 Motha 2016 年 12 月 11 日 上午 12:26 
Reboot your ISP Modem/Router

It can take some time (sometimes like 5 mins) after rebooting this hardware for the connections to internet to come back fully. If this does not do the trick, unplug or power-off ISP Modem/Router; wait 5 minutes, power back on again. This wait time will ensure your ISP Data Link times out cause it doesn't see the hardware any longer. This kind of a restart method better helps ensure the ISP data link is fully refreshed. Often times a simple modem/router restart doesn't do that.
最后由 Bad 💀 Motha 编辑于; 2016 年 12 月 11 日 上午 12:29
Ren 2016 年 12 月 11 日 上午 12:57 
引用自 Bad-Motha
First off, why do you do Shutdown and then Power back on again; you realize how horrible that is for the PC to do cold-boot after cold-boot like that? What is wrong with a Restart?

I've just had bad experiences restarting on Windows 10. Sometimes when I restart, my PC gets stuck on the screen where it says "Restarting" with the little spinning dots, and I'm forced to shut down by holding down the button on my case. Also, I thought that shutting down and turning it back on was better because the kernel doesn't fully turn off when restarting. Also, at least for me, restarting is surprisingly slower than shutting down and turning it back on.

Sorry if these are dumb questions but, "Normal Mode" is the mode you're in when you're just using your computer... normally, right? Just making sure. Also, it's giving me the option to go on Airplane mode even though I have an Ethernet cable connected. Is it okay if I just use Airplane mode or do I still have to disconnect my Ethernet cable?

Thanks for the help btw =) @Bad-Motha @Dusk of Oolacile
Bad 💀 Motha 2016 年 12 月 11 日 上午 1:03 
引用自 Sour

I've just had bad experiences restarting on Windows 10. Sometimes when I restart, my PC gets stuck on the screen where it says "Restarting" with the little spinning dots, and I'm forced to shut down by holding down the button on my case. Also, I thought that shutting down and turning it back on was better because the kernel doesn't fully turn off when restarting. Also, at least for me, restarting is surprisingly slower than shutting down and turning it back on.

Win10 just never tells you what it's doing on those screens like Win7/8 does.
Overall, given what you say, I'd wipe the OS clean and start over. Using the latest build clean installed; which u can get directly from Microsoft. That behavior is not normal.

In the mean time, I would run these via Command Prompt and see if that helps:
CHKDSK /F /R
and
SFC /SCANNOW

Easy way to bring up Command Prompt in Win10 is press Winkey+X
http://www.filecluster.com/howto/wp-content/uploads/2016/02/CMD-Win-X.png
*Click the one with (Admin); as without that one, some apps will not have full access to the OS. Or your user not having full permissions.


引用自 Sour
Sorry if these are dumb questions but, "Normal Mode" is the mode you're in when you're just using your computer... normally, right? Just making sure.

Correct


引用自 Sour
Also, it's giving me the option to go on Airplane mode even though I have an Ethernet cable connected. Is it okay if I just use Airplane mode or do I still have to disconnect my Ethernet cable?

Sorry I could not remember if that mode was available when not using WiFi.
Yes, use Airplane Mode as an easy means of turning off any Internet Connection.
最后由 Bad 💀 Motha 编辑于; 2016 年 12 月 11 日 上午 1:09
Ren 2016 年 12 月 11 日 上午 2:25 
引用自 Bad-Motha
Win10 just never tells you what it's doing on those screens like Win7/8 does.
Overall, given what you say, I'd wipe the OS clean and start over. Using the latest build clean installed; which u can get directly from Microsoft. That behavior is not normal.

I have the free version of Windows 10 that they were giving out to everyone last year, so if I reset my PC, I'll have like a trial version of Win10 because I don't have a serial key.

引用自 Bad-Motha
In the mean time, I would run these via Command Prompt and see if that helps:
CHKDSK /F /R
and
SFC /SCANNOW

What exactly does this do?

Also, I went on my laptop and disconnected it from my modem/router and I was about to reconnect it and type in the WiFi password but I saw that there was two connections for my modem/router. One had full bars but a little 'x' in a circle, on the connections bars - the other was at the top but all the connection bars were greyed out. I didn't know which one to connect to since they were both the names of my modem/router so I just connected to the second one and it worked. I have internet on my laptop now. But, just in case, I also turned off my modem/router for five minutes, like you said and turned it back on. I'm just wondering, should I be concerned about any of this at all? Have I been hacked or something? I just find it a bit dodgy and like I said; I'm afraid that any accounts I use on my PC and laptop will get compromised, so I'm replying to this discussion on my phone instead of my PC. Am I just being paranoid? Should I not worry about it and continue using my PC as normal?
Bad 💀 Motha 2016 年 12 月 11 日 上午 3:05 
If you activated the free Win10; its yours to keep, on that System/Motherboard.

You can reinstall it all you want, there is no key. It is tied to the product key from the previous OS you did the upgrade with. So if you clean install Win10, that is fine. It self-activates via "Digital Entitlement"

http://www.howtogeek.com/wp-content/uploads/2016/08/ximg_57a259d9a066e.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.p-kpkW1G0b.png

If you want to reinstall Win10, have a usb flash drive ready and use this tool.
https://www.microsoft.com/en-us/software-download/windows10
This is to download the latest version of Win10 from Microsoft and format a flash drive with it. Then when it has finished you'll have a bootable usb flash drive for the means of installing Win10.


I don't what u mean about hacked. I'm not going into that conversation.

ISP hardware is often to blame for this sort of thing, and with many devices turning their connections on/off as you use them (pc, phones, tablets, printer, etc.) that allows IP# collision to occur as well. If it continues, request new hardware from your ISP. If you purchased your own Modem/Router, then you'd have to talk to the branded Support for that hardware if you want to perhaps see if you can get it replaced under warranty.

If you suspect an issue with someone accessing your WiFi.
Change the WiFi name and also the Password/PassPhrase. Never allow Modem/Router to keep the WPS (easy wifi connect) option enabled, turn that off and never use it. Also check which Security methods your Modem/Router supports; if it's not supporting WPAv2 then it's time to replace it, such as a modem/router that only supports up to WEP for example, that means its very old. If you have good security also, you should never see your home network wifi name available when logged off of it. Use the "Hide SSID" method. This means when you want to use your WiFi, you have to manually type in the WiFi Network SSID. This helps because then it's much harder for un-skilled folks to find. Anyone can drive down a street and scan for WiFi networks and try to access them, but if the SSID is not being publicly broadcasted, that will make it tougher for sure.

I make it habit to just power cycle my Modem+Router once per week too.
最后由 Bad 💀 Motha 编辑于; 2016 年 12 月 11 日 上午 3:07
Ren 2016 年 12 月 12 日 上午 3:11 
Okay, I feel like a complete idiot...

I was about to give up trying to fix this update thing and have my OS reset but then I thought, "What if I just restart my PC instead of shutting it down and booting it back up?". So I did and funnily enough, it actually worked. My PC is now up-to-date! Yay!

Thank you, @Bad-Motha and @Dusk of Oolacile for your time and help! I very much appreciate it! <3
duplessis90 2019 年 2 月 9 日 下午 3:58 
Hey fellow gamers! I have recently encounter this Error 1114 (when trying to launch any Anti-Cheat game on steam. This problem occurs when Windows won't allow your PC to update properly. After spending a full 12 hours trying every troubleshoot method, with no success, I finally found a way to completely fix this (without losing any of my personal files and without having to reinstall any steam games). I wish someone had been able to point me in this direction to save me many hours...

Summary
If your Windows 10 installation is demonstrating unusual behavior such as built in apps not working or launching, you can perform a repair upgrade to fix the problem. A repair upgrade is the process of installing Windows 10 over the existing installation of Windows 10 on your hard disk, using your installation DVD or ISO file. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications. Here is the official Microsoft link that will take you directly to the easy step-by-step tutorial! https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085
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发帖日期: 2016 年 12 月 10 日 上午 5:04
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