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PastryPerson Mar 30, 2019 @ 9:58pm
Cracked laptop case
I have an HP pavillion 2 in 1, the battery isnt very good (2 hours) and has prettty bad build quality, recently i noticed a medium sized crack and some dents, nothing is exposed, just an anoying crack, back to the issues before, I wanted to get a replacment but i think the cracks may effect this, reccomedations?
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Showing 1-6 of 6 comments
r.linder Mar 30, 2019 @ 10:00pm 
Replacement as in RMA to get a new one from HP? No, it shouldn't as that's a problem with their design and materials in their product.
#1
MancSoulja Mar 30, 2019 @ 10:29pm 
If the damage has nothing to do with the reason you're returning it, they still have to repair it (replace battery) but they may refuse to replace it.
#2
PastryPerson Mar 30, 2019 @ 10:45pm 
Originally posted by MancSoulja:
If the damage has nothing to do with the reason you're returning it, they still have to repair it (replace battery) but they may refuse to replace it.
ok thanks
#3
Bad 💀 Motha Mar 31, 2019 @ 6:38pm 
They won't fix it if physical damages
#4
Washell Apr 1, 2019 @ 4:14am 
I'm fairly sure you're going to be footing the bill for this one. HP (battery) casings don't crack and dent on their own, and wear and tear affecting the level of charge the battery can hold is normal, expected and not grounds for a replacement.
#5
Bad 💀 Motha Apr 1, 2019 @ 6:08am 
Just look up the laptop model and buy a replacement battery for it off ebay. HP isn't going to help you when there are physical damages that was not due to them shipping you the product
#6
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All Discussions > Steam Forums > Hardware and Operating Systems > Topic Details
Date Posted: Mar 30, 2019 @ 9:58pm
Posts: 6
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