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And tell the people at that store that they are idiots, Windows 10 can be used without a license key and does not need to be cracked. A cracked version of Windows will cause you more issues then an unactivated one.
Then i would go back if i where you.
This. There is NO reason to use a cracked version of windows except to cause issues.
I cannot imagine any legitimate store actually doing this. Its downright illegal and could easily end up with the store being dumped in a ton of legal issues.
It is of course best to just copy the files somewhere else while reinstalling, just in case something goes wrong.
Then I have never worked for nor found a legitimate IT store.
The majority of them work with pirated software. Be it something as simple as agreeing to repair a cracked copy of Windows or going as far as installing a cracked copy of Windows.
Most repair stores are filed with unpaid idiot interns who don't give a crap about selling software illegally.
If you paid for it, get a refund and buy a legit copy elsewhere. Don't trust that store.
Do you have the 'watermark' ("Windows isn’t activated..." blah blah) on the bottom of the screen?
Do me a favor, from an admin command prompt run
here you go
https://imgur.com/a/RJZLiue
Hope you didn't pay anything for that service.