Is Cyberpower as Bad as They Say?

[Aces & Eights]

I'm thinking of buying a new pc from Cyberpower but saw the horrific reviews on Consumeraffairs about the company. I dug a little deeper and people have nasty things to say about Consumeraffairs too, with lawsuits. I don't know what to do, I put together a sweet gaming pc on Cyberpower and want to order it but not if it will arrive broken, has anyone else ordered a pc from Cyberpower recently, please let me know what you think from your experiences. Thanx.

[FatalError]

Runicus님이 먼저 게시:

They are worst than you can imagine.
What I got was a computer literally swimming in coolant inside and out. The inside of the computer was soaking wet, liner soaking wet, internal box is soaking wet and external box also soaking wet to the point where I was not even comfortable using it to return this DOA machine.

The problem is that the liquid cooling closed circuit was not closed. An entire pipe between the rad and reservoir was missing (not disconnected and dangling at the bottom of the box...it was not even in the box). The reservoir just emptied all over during transport. I dont understand how they ship those with the coolant in the circuit but apparently it is common practice.

I uploaded videos pictures and such. After waiting for an hour on the phone I got to someone who noticed the obvious elephant in the room. He gave me an RMA number a full week later. This was the last successful interaction with CyberpowerPC. If you want to see how bad it was: https://photos.app.goo.gl/okveJKXqZYJABvN48

HOLY... Top my dude. Thanks for the link.

Screw that company.

Reddit would probably go to town on that.

[Washell]

Runicus님이 먼저 게시:

The problem is that the liquid cooling closed circuit was not closed. An entire pipe between the rad and reservoir was missing (not disconnected and dangling at the bottom of the box...it was not even in the box). The reservoir just emptied all over during transport. I dont understand how they ship those with the coolant in the circuit but apparently it is common practice.

<DING DONG DING DONG DING>
"Yeah! quitting time. The other dude can put in the last pipe and pack it up tomorrow. I'm outta here!"

Probably. Sorry to hear you got shafted. Hope you get the bulk of your money back. May want to ask a local lawyer what it would cost for him to send a note with an official letterhead of his office to expedite things. Usually gets the gears in montion.

[emoticorpse]

Runicus님이 먼저 게시:

They are worst than you can imagine.

They are borderline criminal as far as I'm concerned.

I wanted to build myself but with GPU shortage I had to go through integrator. I paid 5000$USD for 3 things:

a top-of-the-line computer with watercooling

a headset

a monitor

The screen (curved Gigabyte 34'') was ok. Everything else was wrong.

What I got was a computer literally swimming in coolant inside and out. The inside of the computer was soaking wet, liner soaking wet, internal box is soaking wet and external box also soaking wet to the point where I was not even comfortable using it to return this DOA machine.

The problem is that the liquid cooling closed circuit was not closed. An entire pipe between the rad and reservoir was missing (not disconnected and dangling at the bottom of the box...it was not even in the box). The reservoir just emptied all over during transport. I dont understand how they ship those with the coolant in the circuit but apparently it is common practice.

They had the audacity to make me pay to ship the computer back even though this is 100% a mistake in the factory.

I uploaded videos pictures and such. After waiting for an hour on the phone I got to someone who noticed the obvious elephant in the room. He gave me an RMA number a full week later. This was the last successful interaction with CyberpowerPC. If you want to see how bad it was: https://photos.app.goo.gl/okveJKXqZYJABvN48

The company made zero effort to compensate for the trouble, or the delivery cost, or the 2 months lost. Nothing was offered at all except a single nonchalant "sorry for the inconvenience" reply in an email.

A month after the first ticket was opened I had no confirmation that a replacement unit was under way, no confirmation number, no ETA, no link on my client account, no production order, absolutely nothing. I had no idea if the request to send a new machine was actually in.

Also: I opened a new ticket about the wrong headset being delivered. I paid for a high quality unit but they shipped a crappy CyberpowerPC model which retails 1/3 the price I paid. Weeks later I never got a single answer response or anything. Complete black hole.

Obviously the ticket asking for a refund went unanswered. I stopped counting after about 2 months.

Overall I spent maybe 8 hours trying to speak with someone. I sent well over 30 emails and follow-ups and was never been called back or received anything like a followup. Customer Service is not even pretending to be helpful. The level of carelessness and not-giving-a-♥♥♥♥ is astounding.

To give an idea of the arrogance of the company : after ~2 months of getting absolutely zerooo response on very angry email I asked for a refund. It took 6 weeks for a rep to reply to the refund request saying "...so you don't want a replacement unit?". At that point I'm 3 months waiting and the replacement unit apparently is not ordered yet.

Meanwhile they still have my money. I thus went to my financial institutions and asked for a refund. At that point I got a call from CyberpowerPC because my case was an obvious one of malpractice and fraudulent incompetence.

The rep called me a few days later to say "Paypal is going to refund you and we need to work together for your to return the rest of your order" was quite rich. It wasn't "we got your emails and we'll refund you". It was "well ♥♥♥♥... Paypal is taking the money back and we're forced to agree". Thanks Paypal.

CyberpowerPC was asked by Paypal to provide return label and all. There were 2 large boxes and 30 lbs of equipment but they sent me a single label for 5lbs box... I asked them for a new label but I new I'd never get a response so I just tapped the boxes together and UPS took them as one. This is either MAAAAASSIVE INCOMPETENCE of the worst kind or intentional sabotaging of people.

This wall of text is the short version of my nightmare. I cannot publicize enough how dangerously fraudulent Cyberpower is. By the way I'm 4 months in and still waiting for a refund. After 4 months, hours on the phone, dozens of emails, 5000$ lost, shipping charges lost and a lot of anger I have no money, no computer, no apology, no idea what's going on.

They need to be sued out of business and die. If there are other this is a clear case of Class Action lawsuit.

Damn.

[plat]

That's a horror story alright. You would think a service-oriented company would want to avoid incidents like this like the plague. Things are very competitive right now and just one negative review can be costly.

If this was my experience, I would post a very negative review--keeping it drama-free and to the point. This should be the rarest of exceptions, never "occasional" or "sometimes". I'm sorry too. Some employee/s need to learn a lesson by being escorted to the nearest exit sign.

[tiger305]

wow runicus , what a nightmare experience... I almost ordered from cyberpower a few months
back , but had a local build the pc instead, even though it cost more.

Glad I did............

Cyberpower has been in business for many years... so , they must be doing a few things right.

[_I_]

prebuilt is always loaded with bloatware, when you get a new pc, wipe the drive and reisntall windows yourself

[kiwikev]

Youtube channels like Gamers nexus, are a good source for reviews.

Check this Cyberpower review for example https://www.youtube.com/watch?v=M68aE1za_Ak

Prebuilt and good in the same sentence seems to be quite rare.

[[☥] - CJ -]

Old thread but..
I used Cyberpower and iBuypower years ago

Never had a problem with either one.

As far as buying a PC from them supposedly with coolant everywhere, you run that risk with any system that is liquid cooled during shipping.

Assuming this is real -
Next time build it yourself.

[Ez Duzit]

Didn't paypal get you your money back?

[Si]

I gave them a try once as I was feeling too lazy to build my own.

I picked from a pre-selection list of parts options.

When it arrived the motherboard was not in line with the case, meaning that the PS2 ports and most of the USB ports were not usable as nothing would physically fit in.

For how much the PC cost I would have expected more care and concern for the build,

They offer their discord for support but it’s pretty much useless. I saw no staff or support there, it’s just other users showing off their rigs. Most of them can’t help you. Its more of a discord chat than real support but this is what they advertise as the official support,

[EASY PETE]

A piece of trash company never buy from them, pcs will contain cheap broken parts.

[A&A]

Runicus님이 먼저 게시:

They are worst than you can imagine.

Old but

Oh wait wait wait
What about Dell and HP, l m sure dell will spam you with trash :)

If you want a new pc, buy parts and build it by yourself or give 40$ to trusted shop where they can build it for you

[Deziel]

Is there a lawsuit going on ? Cause i had my share too

[AmaiAmai]

The only "prebuilt" you should ever have is one that is a store brand where you can get support or return it immediately OR it's a laptop. Be careful what you buy over the internet...I only buy cheap stuff and use my credit card because I know how the game is played by now!

[cSg|mc-Hotsauce]

AmaiAmai님이 먼저 게시:

The only "prebuilt" you should ever have is one that is a store brand where you can get support or return it immediately OR it's a laptop. Be careful what you buy over the internet...I only buy cheap stuff and use my credit card because I know how the game is played by now!

Store brand PCs/laptops are not what I would choose, ever.