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Since its an ibuycrap pc, possible psu related, underpowering and blah..
But the Best Buy thing, ouch,. This community could walk you through the most effective "tune up" , quite simply & for free. Never hurts to ask right?
But, lessons learned, happy gaming.
Yeah, I will never trust Best Buy, at least the branches in my region. They are some of the worst branches in North America as a whole; inexperienced, lazy, and/or scumbag employees who care only about getting paid, going as far as tricking customers into trashing fixable computers in favour of buying a new one from them. One of those unhappy customers relayed the following story to me when I worked for a computer repair shop as a co-op student back in high school:
He had brought his system to Best Buy in our city because it wouldn't turn on at all, and they told him that it was the motherboard and tried to sell him a new system, but he said no and left. For some reason, he decided to go back there again and found a different employee who said that there was nothing wrong when he tried (he lied), but the problem persisted when this guy took it home. So he found us, and it was immediately apparent that the power supply was bust because it wouldn't power on, and testing with another PSU proved successful. Problem solved, without having to spend hundreds on a new PC, just around 30~40$ for a basic Thermaltake PSU.
Yeah i agree 100% that was my biggest reason for not taking the PC into the store. For the amount of money i spent on it i would not dare spend more money on a new one or parts i knew were good to go.