Blu ray driver crash. help!

[sydneyfreeman14]

I have been encountering a bug that causes the graphics driver to crash every time i watch a blu ray movie in full screen. it dosent crash in windowed mode even if the window is the size of the screen. it dosent crash for dvds or streaming.
i have a geforce GTX Titan x graphics card with the latetst drivers, windows 10, and play my blu rays on cyberlink powerdvd 18 pro. the exact error message is "driver failed to start using windows basic driver instead".
what is causing this and how do I fix it? google dosent seem to help much.

[Cathulhu]

Ask the developer of the BluRay player software.

Wow, that thing is expensive.

[TehSpoopyKitteh]

It may be a software issue. Try using VLC Media Player. It’s free, plays most known formats, and plays BluRays and DVD’s.

Also, are you sure the Blu-ray disc you’re using isn’t a UHD Blu-ray disc? Those won’t play in a standard BluRay player or drive.

[Cathulhu]

Shouldn't cause a video driver crash. No matter what media.

[sydneyfreeman14]

Originally posted by The Spoopy Kitteh:

It may be a software issue. Try using VLC Media Player. It’s free, plays most known formats, and plays BluRays and DVD’s.

Also, are you sure the Blu-ray disc you’re using isn’t a UHD Blu-ray disc? Those won’t play in a standard BluRay player or drive.

it says standard bly ray on the case. tested with how to train your dragon 1 and 2, star trek (2009), and lord of the rings extended edition.

Originally posted by Cathulhu:

Ask the developer of the BluRay player software.

Wow, that thing is expensive.

I dont think its the software, it happened on the last couple of players I used.

[Bad 💀 Motha]

Wipe the GPU Drivers. Clean install 398 WHQL

[sydneyfreeman14]

Originally posted by Bad_Motha:

Wipe the GPU Drivers. Clean install 398 WHQL

398whql? what is that?

[FluffyPinkDecoyBunny]

Originally posted by sydneyfreeman14:

Originally posted by Bad_Motha:

Wipe the GPU Drivers. Clean install 398 WHQL

398whql? what is that?

WHQL = Windows Hardware Quality Lab testing

Basically it's a signed driver that's been approved by windows and allows the driver software to run on Windows. Anyway.....

The official released drivers from Nvidia (on their website) will be marked as WHQL or Beta. So, basically Bad_motha is saying:

1) Go to nvidia's website and download the 398.xx WHQL driver they have for your setup. Save the driver to an easy to find spot (desktop, for example)
2) uninstall the current video drivers (if you're not sure how, use google)
3) restart your computer and install the latest driver

[Bad 💀 Motha]

NVIDIA 398.82 WHQL

Windows 10 64bit
https://www.nvidia.com/download/driverResults.aspx/136673

Win7/8.1 64bit
https://www.nvidia.com/download/driverResults.aspx/136671

I'd suggest using the DDU app to wipe out everything "NVIDIA" first, after you download your Driver, before running/installing it. > https://steamcommunity.com/groups/Master_Race_Geeks/discussions/0/1621724915801469252/

[sydneyfreeman14]

the clean install didnt work. you got any other ideas?

[Bad 💀 Motha]

Go to the PowerDVD folder where it is installed, sort by type.
Right click the EXE file that is used to launch the actual program, go to Properties.
Disable Full Screen Optimziation

[FluffyPinkDecoyBunny]

Has your computer ran any updates recently, just before you started having this issue? I don't have Win 10 as my main rig so I'm not sure how often MS pushes out updates. However, they have a habit of breaking stuff in Windows.

I've had audio drivers break, video drivers break and even Windows completely breaking during updates MS pushes out on Windows 10.

You could try running a repair on Windows 10 (google it for instructions) and you could even try running a "sfc /scannow" (google how to to run sfc /scannow if you're not sure).

[Bad 💀 Motha]

Nothing but smaller security updates; nothing that should have caused an issue as the OP is seeing.