11B4NG Aug 5, 2018 @ 3:23am
Underwhelming Performance Alienware 17 R4 GTX 1080
First off im new to the PC gaming community. Made the jump from consoles to PC few months back. Huuuge difference in a good way! The issue is I went out and purchased a Alienware gaming laptop. Tried to get a beast to last me awhile. Although I am impressed it just seems like after reading so much about a GTX 1080 i thought i would be getting more FPS and a smoother experience from the rig i purchased. The games i play are usually fps such as Post Scriptum, Squad and PUBG. I know PS and Squad are kinda janky so im not really expecting huge frame speeds but even in PUBG im getting around 60 to 74 fps. PS and SQD are only 40s. Can anyone suggest a fix or explanation?

General specs on my laptop:
Screen: QHD 2556x1440 122Hz
OS: Win10 (64bit)
Processor: Intel(R) Core(TM) i7-7820HK CPU @2.9GHz
GPU: NVIDIA GeForce GTX 1080
SSD: NVMe Toshiba 256GB
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Showing 1-14 of 14 comments
You’re obviously new to PC Gaming,.. you bought an Dellienware AND a laptop 💻, in one unit!

Those Toshiba SSDs just suck the life out of a processor for starters.

Are you playing with Vsync disabled?

If you accept my friend request then I can help you configure it for improved performance.
Last edited by [wan-clan.org] Gordy Freeman; Aug 5, 2018 @ 3:38am
Sapph Aug 5, 2018 @ 3:45am 
Your resolution is 2560x1440p. If you are trying to play at Ultra settings, those are normal framerates, especially for laptop.

You need to drop the quality in the games down.
At 1920x1080 you would be getting ~140fps or more.
Last edited by Sapph; Aug 5, 2018 @ 3:46am
11B4NG Aug 5, 2018 @ 4:31am 
@ Gordy Freeman yes obviously I am new to gaming. Hence the first sentence in the post. Lol. Dang is Alienware really that bad now? Needed to get a laptop due to my occupation and constant travel so the gaming desktop was a no go. V-sync is disabled and G-sync enabled. I will accept the request as soon as i am able and i appreciate the help in advance.

@ Sapph I did set the resolution to 1920x1080 before but the improvement in frame rate was minimal, maybe 5-10 at the most for improvement. I generally play at high and medium mix. So help me understand the difference in why using a laptop over a desktop makes such a huge diffrence if the hardware specs are pretty much the same? Go easy on me now, like i said im new to the PC gaming thing. I can catch on quick with most things but I like dumb downed terminology. lol. Thanks for your time in helping.
Last edited by rotNdude; Aug 5, 2018 @ 9:36am
Because alienware make overpriced pc and are generaly bad everyone with little knowledge of pc gaming know alienware and dell are to be avoided like plague

For example dell will use proprietary part so the end user cannot upgrade or self repair his pc. Another thing is they will often use a cheap china brand power supply that may die or burst into flame anytime

labtop use mobile version of cpu/gpu ehich arr less powerfull and less power hungry which generate less heat. Causing lower performance than desktop version of cpu/gpu
Last edited by an annoying pirate; Aug 5, 2018 @ 5:21am
11B4NG Aug 5, 2018 @ 5:29am 
@ annoying Thanks for the explanation of how they differ. Makes sense, so due to them stripping the hardware down to fit in a small frame it loses its integrity and stability basically effecting performance. Good to know. Learn something everyday. So isthere no solution to squeeze more performance out of it or is an Alienware laptop just complete garbage? Is it the price to performance ratio that makes them suck or are they still actually a good gaming rig just overpriced?
It’s mostly the price to performance ratio... sometimes Dellienware actually manufactures a good product.

Try running: As an Administrator CMD.EXE
POWERCFG -H OFF

Then restarting... I find this helps significantly in many cases.

Also running Malwarebytes can’t hurt, so try that while you wait for us here.
Last edited by [wan-clan.org] Gordy Freeman; Aug 5, 2018 @ 5:33am
Arya Aug 5, 2018 @ 7:56am 
Originally posted by Z1_M3RC:
@ annoying Thanks for the explanation of how they differ. Makes sense, so due to them stripping the hardware down to fit in a small frame it loses its integrity and stability basically effecting performance. Good to know. Learn something everyday. So isthere no solution to squeeze more performance out of it or is an Alienware laptop just complete garbage? Is it the price to performance ratio that makes them suck or are they still actually a good gaming rig just overpriced?

Alienware's downfall is Price to Product ratio. It's more than just a lack of performance to justify the price, it's the fact Alienware buys the same parts from the same shelf as everybody and then puts a much higher pricetag on it.

Modern PCs aren't designed, they're compiled. Occasionally you'll see a part that's unique to a specific model, but they're usually just aesthetic bits. Where the rubber meets the road, it's all outsourced. Often from technolgy empires like Intel and AMD, who between them make all the CPUs in all the consumer computers in the world. That's not an exaggeration.

And that's where Alienware falls short. They have the same Intel processors as everybody else. They have the same Nvidia GPUs. They have the same Samsung HDDs. It's the same product everybody else offers, the only really unique thing is the badge.

Anything you find in a Walmart PC can also be found at Wholesaler websites, as individual parts. And often times buying a full PC worth of parts as wholesale costs hundreds, sometimes thousands of dollars less than buying a complete PC. You can then pay a tech to assemble it, or you can do it yourself. It's not difficult, I've had a harder time with IKEA furniture.

And so most PC gamers eventually build their own PC. It's become a rite of passage of sorts, like a Jedi building their own lightsaber. I can highly recommend it, at minimum you'll save a hundred dollars in assembly costs. I've saved over a thousand dollars on some of my builds.

And it's just nice to know I built that.

As for laptops, the main problem is overheating. Electronics work best when they're ice cold, but PC processors generate a lot of heat. For the system to work well you need a serious cooling system, but laptops are too small for that. And so the alternative is de-tuning the CPU and GPU, it allows the laptop to run but makes it a lot less powerful.

My Desktop-Spec 1080 is probably a third-again more powerful than your Laptop spec version. The internals are identical, but my Asus Strix has a kilogram of heatsink bolted on. And that simple addition allows a much richer voltage, a much higher running frequency, and maybe 33-50% more peak power, delivered at colder temperatures.
Last edited by Arya; Aug 5, 2018 @ 7:57am
11B4NG Aug 5, 2018 @ 8:42am 
@ Wolfey Well written and I look forward to one day getting to the point where i may build my own PC. But for now I will always need a laptop for when i am away. Thanks for the response.
Sapph Aug 5, 2018 @ 8:43am 
It's weird that you only gained so little from going down to 1080p. So I guess you are also experiencing quite a bit throttling in the performance.
Teiryn Aug 5, 2018 @ 8:47am 
Originally posted by Sapph:
It's weird that you only gained so little from going down to 1080p. So I guess you are also experiencing quite a bit throttling in the performance.
Isn't PUBG badly optimized on every platform? I think it might be rare to see your gpu's usage maxing out.

To OP: what's your CPU and GPU temp during gaming load?
Last edited by rotNdude; Aug 5, 2018 @ 9:38am
Sapph Aug 5, 2018 @ 8:52am 
Originally posted by Aura:
Originally posted by Sapph:
It's weird that you only gained so little from going down to 1080p. So I guess you are also experiencing quite a bit throttling in the performance.
Isn't PUBG badly optimized on every platform? I think it might be rare to see your gpu's usage maxing out.

While it's not completely comparable, my GTX 1080 + Ryzen 5 1600 can run it at 130-150fps. (shadows at low, 1080p, others at Ultra.)

So with that laptop, it should be at 100-120.
Last edited by Sapph; Aug 5, 2018 @ 8:53am
11B4NG Aug 5, 2018 @ 8:53am 
@ Aura no idea. I dont have any software that i know of that will tell me that on my laptop... I dont think.
Arya Aug 5, 2018 @ 9:01am 
Argh, this is all sounding familiar. I'm sure I posted this exact thread about this exact problem when I got my MSI.

OP; Are you playing off battery, or plugged into the Charger? And what's your Power Plan set to in Windows?

Electrical power is another endemic weakness for powerful laptops. Your Battery can only store so much charge, and it can only release it at a certain wattage. High-Power processors like your GTX1080 need more juice than it can provide off battery alone. And so if you want full performance, you'll need to plug it in.

You may also need to adjust some settings in Windows. Windows itself has Laptop-Specific settings that adjust how much power can flow from the battery. Conservative plans save a lot of battery life, but that drastically reduces compute power on a system like this.

As a rule of thumb, the more electrical flow a part gets the more power it'll deliver. Which makes gaming on Laptop a delicate balancing act.

Incidentally, you can take that concept to the extreme on Desktop. Decades ago founding PC builders would force-feed extra voltage into their Processors, ignoring the posted safe limits in a quest for more power. Early CPUs weren't designed for gaming, and this "overclock" allowed a modest processor to deliver good performance. The 'art' survives to this day, although ironically it's now ultra-high end CPUs that are modified. They're often de-tuned(underclocked) from factory, and overclocking lets you unleash the true beast mode.
Last edited by Arya; Aug 5, 2018 @ 9:03am
11B4NG Aug 5, 2018 @ 1:43pm 
@ Wolfey I always play plugged with windows settings all geared to performance ove battery.
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Date Posted: Aug 5, 2018 @ 3:23am
Posts: 14