MSi GTX 1050 Ti Aero ITX OCV1 Problem...

[seanwc101]

I bought a brand new MSi GTX 1050 Ti a couple months ago. After a couple of weeks, games and videos had the random buzzing audio followed by a brief stutter. I can't return it since it was more than 2 weeks (the return policy is within 2 weeks).

So I RMA'd it. It took MSi more than a month to fix it. After than more than a month of waiting, I got back the GPU. MSi just "repaired" it. No details on what have been done to the GPU other than it has been fixed.

Well, I tested it and found the GPU is getting worse. Certain GPU heavy games like Rise of the Tomb Raider is playable but with random artifacts across the screen - just like a checkerboard pattern.

Dunno what to do now. Sending it back might the best option or MSi would send me a dead GPU next.

I am so upset about this since I've spent much of my money on this GPU thinking it would be enhance my gaming experience/performance.

[Sapph]

Can you take and upload a picture of the artifacting?

[tacoshy]

Unfortunately there isn't much you can do without RMA it. You can however away ask for a refund. Will not pay the entire price you paid but a chance to buy a new GPU and getting as much money out of it as possible.
Check prices about that, the money you get can vary by 20-30 USD easily within 15 minutes.

[seanwc101]

Messaggio originale di Sapph:

Can you take and upload a picture of the artifacting?

I tried several times . But it's random and too fast to capture. It's something like gray/black checkerboard.

Messaggio originale di tacoshy:

Unfortunately there isn't much you can do without RMA it. You can however away ask for a refund. Will not pay the entire price you paid but a chance to buy a new GPU and getting as much money out of it as possible.
Check prices about that, the money you get can vary by 20-30 USD easily within 15 minutes.

MSi would only refund if they failed to fix or replace the GPU. I'm scared to send it back though thinking MSi might send me a fried GPU that others sent in.

[tacoshy]

Messaggio originale di seanwc101:

Messaggio originale di tacoshy:

Unfortunately there isn't much you can do without RMA it. You can however away ask for a refund. Will not pay the entire price you paid but a chance to buy a new GPU and getting as much money out of it as possible.
Check prices about that, the money you get can vary by 20-30 USD easily within 15 minutes.

MSi would only refund if they failed to fix or replace the GPU. I'm scared to send it back though thinking MSi might send me a fried GPU that others sent in.

Did you bought it directly from MSI? If not it went through a distributer. The distributer always offer this. It's pretty much the other large corner of my side job when not building or repairing a PC. It's to look for the best price to to gain when asking for a value refund instead of repairing/replacing.

[seanwc101]

Messaggio originale di tacoshy:

Messaggio originale di seanwc101:

MSi would only refund if they failed to fix or replace the GPU. I'm scared to send it back though thinking MSi might send me a fried GPU that others sent in.

Did you bought it directly from MSI? If not it went through a distributer. The distributer always offer this. It's pretty much the other large corner of my side job when not building or repairing a PC. It's to look for the best price to to gain when asking for a value refund instead of repairing/replacing.

I bought it from a store. The store helped me to send it back to the distributor/MSi. The repair is done by MSi.

I asked the refund from the store, not directly from the distributor or MSi. The store refused.

EDIT: Just now I contacted the store about the problem and the store agreed to help me send it back to the distributor and help me to get a replacement from MSi.

But no one can tell whether it is a brand new replacement or refurb.

[tacoshy]

MSI is not the distributer. Selling a product, storing it and shipping it is a cost and time intensive task.

MSI sells all their stuff to distributer. Those distributer make their money not be reselling the products but by fulfilling contracts. They get a contract like that they buy a GTX 1050 Ti for 200 USD while they get a bonus for selling like 10K units worth a couple millions. They resell then the GPU to retail stores for like 150 USD knowing that they make a loss but getting a bonus payment for the amount they sell that makes more then up for it.

The thing is, that a retail store has always to RMA it refund to the distributer. They offer a refund price depending on the age within warranty time depending on maple factors similar to the way that Wall Street works.
The accept a refund normally but will wait with paying the money to the retail store until they where able to repair your GPU and resell it as exchange product to another retailer. Also the retailer doesn't get cash, they get an invoice related credit. So the retailer is only able to cash out the money through a next product they buy from that distributer.

A lot of retailers therefor try to refuse a refund as it comes with slot of troubles and as it takes a lot of time until they see the money themself. However it is always possible.

[seanwc101]

Messaggio originale di tacoshy:

MSI is not the distributer. Selling a product, storing it and shipping it is a cost and time intensive task.

MSI sells all their stuff to distributer. Those distributer make their money not be reselling the products but by fulfilling contracts. They get a contract like that they buy a GTX 1050 Ti for 200 USD while they get a bonus for selling like 10K produce worth a couple millions. They resell then the GPU to retail stores for like 150 USD knowing that they make a loss but getting a bonus payment for the amount they sell that makes more then up for it.

The thing is, that a retail store has always to RMA it refund to the distributer. They offer a refund price depending on the age within warranty time depending on maple factors similar to the way that Wall Street works.
The accept a refund normally but will wait with paying the money to the retail store until they where able to repair your GPU and resell it as exchange product to another retailer. Also the retailer doesn't get cash, they get an invoice related credit. So the retailer is only able to cash out the money through a next product they buy from that distributer.

A lot of retailers therefor try to refuse a refund as it comes with slot of troubles and as it takes a lot of time until they see the money themself. However it is always possible.

Thanks for the explanation.

So who repairs the GPU that is under warranty?

The retailer said he will send the faulty GPU to his distributor and inform MSi about getting a replacement GPU this time around.

[FluffyPinkDecoyBunny]

You may need to send it back in again. Try running a video capture program such as Shadow Play or even FRAPS allows you to record video so you have visible proof of the issue. Also be sure to use something like GPU-Z or MSI Afterburner to show temps the card gets to and clock speeds it runs at, take screen shots. This way you have some sort of evidence of the issue happening.

Next, if you RMA again, be sure to write down the S/N of your GPU. Also, try to take a black marker and put a tiny mark in an inconspicuous/odd location. Then take pictures of the mark you made plus the S/N sticker and location of it.

Once you get a card back, you can quickly identify if the card was the same one you sent in or if you got a different one sent to you. Sometimes some companies will say they replaced the card with a new one, but they just send the original back.

[seanwc101]

Messaggio originale di FluffyPinkDecoyBunny:

You may need to send it back in again. Try running a video capture program such as Shadow Play or even FRAPS allows you to record video so you have visible proof of the issue. Also be sure to use something like GPU-Z or MSI Afterburner to show temps the card gets to and clock speeds it runs at, take screen shots. This way you have some sort of evidence of the issue happening.

Next, if you RMA again, be sure to write down the S/N of your GPU. Also, try to take a black marker and put a tiny mark in an inconspicuous/odd location. Then take pictures of the mark you made plus the S/N sticker and location of it.

Once you get a card back, you can quickly identify if the card was the same one you sent in or if you got a different one sent to you. Sometimes some companies will say they replaced the card with a new one, but they just send the original back.

I've done some of that. I took picture/serial number of the GPU before I send in. The serial number matched. So it was a repair job, not a replacement.

I'm going to make a mark somewhere the GPU when I send it in again to be sure.

[tacoshy]

MSI repairs the GPU themself normally. But it's not a repair job where they get new replacement parts, the try to resolve or using parts from other broken stuff.to try to cut the losses. Also a repaired GPU is not incredible tested. It is a quick test that it works as they gain no money from it.

[seanwc101]

Messaggio originale di tacoshy:

MSI repairs the GPU themself normally. But it's not a repair job where they get new replacement parts, the try to resolve or using parts from other broken stuff.to try to cut the losses. Also a repaired GPU is not incredible tested. It is a quick test that it works as they gain no money from it.

That's what worried me. Pretty sure MSi would send me a replacement GPU that someone used before. A broken one with a bad repair.

Imagine I spent about $170 on the GPU and only used it for a couple of weeks. Wow...

[tacoshy]

Messaggio originale di seanwc101:

Messaggio originale di tacoshy:

MSI repairs the GPU themself normally. But it's not a repair job where they get new replacement parts, the try to resolve or using parts from other broken stuff.to try to cut the losses. Also a repaired GPU is not incredible tested. It is a quick test that it works as they gain no money from it.

That's what worried me. Pretty sure MSi would send me a replacement GPU that someone used before. A broken one with a bad repair.

Imagine I spent about $170 on the GPU and only used it for a couple of weeks. Wow...

To be fair, everybody is doing that not only MSI. Ask Monk, he had to go through couple GTX 1080 Ti GPU's. I lost a GTX 1080 Ti as it was repaired but still just poorly fixed until it finally smoked and is beyond repair. Happens unfortunately and is annoying but it is nothing you can blame on a certain company.

[seanwc101]

Messaggio originale di tacoshy:

Messaggio originale di seanwc101:

That's what worried me. Pretty sure MSi would send me a replacement GPU that someone used before. A broken one with a bad repair.

Imagine I spent about $170 on the GPU and only used it for a couple of weeks. Wow...

To be fair, everybody is doing that not only MSI. Ask Monk, he had to go through couple GTX 1080 Ti GPU's. I lost a GTX 1080 Ti as it was repaired but still just poorly fixed until it finally smoked and is beyond repair. Happens unfortunately and is annoying but it is nothing you can blame on a certain company.

Sorry to hear that.

I will send it back but I won't put high hopes on it.

[FluffyPinkDecoyBunny]

Messaggio originale di seanwc101:

Messaggio originale di tacoshy:

To be fair, everybody is doing that not only MSI. Ask Monk, he had to go through couple GTX 1080 Ti GPU's. I lost a GTX 1080 Ti as it was repaired but still just poorly fixed until it finally smoked and is beyond repair. Happens unfortunately and is annoying but it is nothing you can blame on a certain company.

Sorry to hear that.

I will send it back but I won't put high hopes on it.

If it makes you feel any better, years back when BFG was in business I had purchased a couple of GTX 280 cards manufactured from them. Company was good with RMAs and generally had quality GPUs - it was a go-to company for a lot of people.

Anyway, one of my 280s had a fan going bad so I sent it in for a RMA. I got a GTX 285 back for my issue since the 280s were past their EOL. No big deal. I'd use a single GTX 285 over two GTX 280s in SLI.

Sadly, the GTX 285 was faulty. I wanted to return it, but BFG announced they were closing doors and no longer taking RMAs and trying to fill whatever ones they already had. I was left with a faulty GTX 285. I messed with voltage, clock speeds, but I got constant driver crashes. I tried flashing a 285 BIOS on it - no change. Still constant driver crashes.

Sometimes you get the short stick of things.

In the end, with nothing better to do I tried flashing a copy of the 280 BIOS from my working card on the 285. People told me it wouldn't work, but right now I had a $400+ paperweight. So I tried it anyway and to my surprise the 285 took the 280 BIOS and worked. I ran the flashed 285 and my other 280 in SLI for another 1.5-2 years before getting a GTX 570.

[Mod Sloth]

Check inside the case for any wires/obstructions potentially touching the GPU fan(s).