My laptop suddenly can't identify my Nvidia graphic card

Toutes les discussions > Forums Steam > Hardware and Operating Systems > Détails du sujet

Ben5218 20 sept. 2018 à 8h17

Hello. Few days ago, my laptop stopped reading my Nvidia graphic card (GeForce 840M) completely, and started to use Intel graphic card instead. Anyone knows how to fix this issue? Please tell me if any info are needed. Thanks in advance!

Dernière modification de Ben5218; 20 sept. 2018 à 12h28

< >

Affichage des commentaires 1 à 15 sur 20

Dom 20 sept. 2018 à 8h34

Do you have GeForce Experience? If yes, I recommend you to update the drivers from that software. Should start working again if the card itself isn't broken.

Ben5218 20 sept. 2018 à 8h53

Dom a écrit :
Do you have GeForce Experience? If yes, I recommend you to update the drivers from that software. Should start working again if the card itself isn't broken.

Did that, but it said that it wasn't able to identify my GPU. My GPU can't be broken too because it's my home laptop and I never take it anywhere. I'm all out of ideas right now.

Dom 20 sept. 2018 à 8h56

Ben5218 a écrit :
Dom a écrit :
Do you have GeForce Experience? If yes, I recommend you to update the drivers from that software. Should start working again if the card itself isn't broken.
Did that, but it said that it wasn't able to identify my GPU. My GPU can't be broken too because it's my home laptop and I never take it anywhere. I'm all out of ideas right now. :Sad_crystal::hmmmx:

If you have 2 graphic cards there's a chance those Intel drivers are messing with your GeForce drivers.

Ben5218 20 sept. 2018 à 9h16

Dom a écrit :
Ben5218 a écrit :
Did that, but it said that it wasn't able to identify my GPU. My GPU can't be broken too because it's my home laptop and I never take it anywhere. I'm all out of ideas right now.
If you have 2 graphic cards there's a chance those Intel drivers are messing with your GeForce drivers.

Is that even possible?

Dom 20 sept. 2018 à 9h16

Ben5218 a écrit :
Dom a écrit :
If you have 2 graphic cards there's a chance those Intel drivers are messing with your GeForce drivers.
Is that even possible?

It's definitely possible. Oftentimes it's recommended to get rid of the old drivers.

The Rock God 20 sept. 2018 à 11h34

Ben5218 a écrit :
My GPU can't be broken too because it's my home laptop and I never take it anywhere.:

On the contrary, it's quite possible your GPU has crapped out. Never taking it anywhere is irrelevant.

Open Nvidia Control Panel. Does it say you have an 840m?

Open Device Manager. Does it list your 840m? Does it have a yellow exclamation mark indicating there's a problem with it?

Ben5218 20 sept. 2018 à 11h41

The Rock God a écrit :
Ben5218 a écrit :
My GPU can't be broken too because it's my home laptop and I never take it anywhere.:
On the contrary, it's quite possible your GPU has crapped out. Never taking it anywhere is irrelevant.

Open Nvidia Control Panel. Does it say you have an 840m?

Open Device Manager. Does it list your 840m? Does it have a yellow exclamation mark indicating there's a problem with it?

Umm.. That's why I said my laptop can't identify it. I can't even open the Nvidia control panel now.

Cathulhu 20 sept. 2018 à 11h43

What does the nVidia Control Panel say when you try to open it?

Dernière modification de Cathulhu; 20 sept. 2018 à 11h43

Ben5218 20 sept. 2018 à 11h44

Cathulhu a écrit :
What does the nVidia Control Panel say when you try to open it?

I can't open Nvidia control panel now. It doesn't even show up.

Cathulhu 20 sept. 2018 à 11h49

Not even an error message?

#10

Ben5218 20 sept. 2018 à 11h52

Cathulhu a écrit :
Not even an error message?

No... The only error I got was when I tried to update my drivers using GeForce Experience, it said that it couldn't identify my GPU. I tried updaing them manually, but I got a similar error.

#11