Computer Help

[600 cc]

Hello all, I have been trying to donwload games ,and just things in general, but my computer crashes and gives me the Blue Screen of Death(BSoD), keep in mind this is a new PC i built and I am not sure if I have installed all of the drivfers. I have an AX370 Gaming 3 Motherboard ,I do not have a DVD drive thing, so I am currently trying to transfer the files from the DVD to aa usb on another computer. Any other ideas or tips I can do to fix my downlad issues?

[⛧EyMi Mayhem⛧]

Write down the full specs like cpu, ram, psu and so on, the mobo alone will not rly help..

[600 cc]

CPU= AMD Ryzen 5, Video Card: Geforce GTX 1060, RAM, 2 stick 32 gb

[Rumpelcrutchskin]

Download and upgrade the latest BIOS for your motherboard from the motherboard manufacturer's webpage, AX370 is modern enough so you can upgrade BIOS straight from Windows.

Set the XMP profile for your RAM in BIOS for the speed of your RAM.

Download latest drivers for your GTX 1060 from here:

http://www.geforce.com/drivers

[[☥] - CJ -]

it would be helpful to know what the blue screen error code is

[600 cc]

Oprindeligt skrevet af ☥ - CJ -:

it would be helpful to know what the blue screen error code is

MEMORY_MANAGEMENT

[[☥] - CJ -]

Could be a faulty RAM stick

download WhoCrashed and analyze the crash dump, it'll give a better idea of if its a driver or hardware problem.

[600 cc]

there are different options of BIOS updates, F22, F21, Etc, how do i find mine?

[Astraea Kisaragi]

Always chose the latest version. Unless it doesnt says with red letters that a certain BIOS version is needed before that.
Put it onto a empty FAT32 formatted flash drive and let BIOS find it.

[600 cc]

ok, can someone liink a video on the steps for uptdating bios

[[☥] - CJ -]

From what im seeing, the BIOS updates for that board wont help you as they offer nothing regarding memory.

and for future reference you always use the LATEST BIOS update shown, the latest has the previously released fixes within it as well.

so again
download WhoCrashed and analyze the crash dump http://www.resplendence.com/downloads
paste what it says

[600 cc]

On Sun 4/1/2018 10:02:20 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\040118-31203-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x175510)
Bugcheck code: 0xEF (0xFFFFC00F74D95580, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 4/1/2018 9:26:21 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\040118-32562-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x175510)
Bugcheck code: 0x1A (0x41793, 0xFFFFBD80000F4260, 0x4D, 0x4C)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 4/1/2018 8:58:37 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\040118-34937-01.dmp
This was probably caused by the following module: hardware.sys (hardware)
Bugcheck code: 0x1A (0x41792, 0xFFFFDF000002E0C0, 0x8000000000000, 0x0)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred. A corrupted PTE has been detected.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hardware.sys .
Google query: hardware.sys MEMORY_MANAGEMENT



On Sat 3/31/2018 9:43:33 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\033118-39093-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x175510)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF803CE2E19A3, 0xFFFFC00DFE794CD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 3/31/2018 9:43:33 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x94B9)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF803CE2E19A3, 0xFFFFC00DFE794CD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



The following dump files were found but could not be read. These files may be corrupt:
C:\Windows\Minidump\040118-34109-01.dmp




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

6 crash dumps have been found and analyzed. Only 5 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

hardware.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

[600 cc]

i just ran the build in memory diagnostic thing and so far not BSoD , and games are downloading, idk

[[☥] - CJ -]

If you built the PC yourself, you can try removing the RAM sticks and securely reinserting them.
(PC OFF first of course)

Another way of testing your RAM is by using them in the PC 1 at a time and see if one or the other crashes while doing something that normally would cause it to blue screen, RAM diagnostics arent always going to be 100% accurate so while it may be time consuming it can help you determine if a single RAM stick is problematic

[600 cc]

I reseated the RAM after I made this, and so far I can download things and not crash, thanks for your guyses help, should I still update BIOS if everything is running good?

[Astraea Kisaragi]

If you run a Ryzen based system, updating the BIOS is highly recommended. It fixes a lot of memory issues and incompatibility