Micro Freezes every few seconds

[Josephiii]

My Acer Aspire V5-471g keeps on stuttering as if it have hiccups even on idle and not running any background processes (other than the system)(Tested this by moving my cursor and saw some freezing occuring)

The freezing happens more frequently when underload such as browsing google and playing games

It happened before, but it was fixed by cleaning the fans from dust. I don't know how that worked because it seems to be freezing 2 seconds after I boot up my computer (freezes during the booting sequence)

No way the cpu would be able to warm up that fast!
I even have an external cooling pad under my laptop for extra cooling
It's been happening for quite some time now.

I found that even on idle, the ' System ' process takes about 20-30% of cpu load and sometimes even peaked to 100% for a brief moments

Out of every problems that came to me and my computer, I've maanaged to fix them my own but this one seems almost impossible for me to do it alone.



I tried everything on the internet that i found;

-Factory reset my computer and then reinstall the latest windows 10 for more than twice already and still no avail

-Set my power options(disable link state power management and set everything to high performance)

-Tried other windows 10 updates(backtrack)

-Disabled background malware scans

-Checked for any corrupted files in my disk(no corrupted files)

-Updated all of my Drivers, cpu and gpu

-Tried running all kinds of troubleshoot and nothing were detected

-Reboot in safemode and still get freezes occuring

-Reboot in UEFI or bios and suprisingly, there was no freezes at all (surely the UEFI would use cpu right?)

-Some posts online said that it is because C-States option enabled that causes this but I can't disable the C-States because Acer doesn't allow advanced tab in my UEFI/bios, so I can't touch those options...

-Disable fast startup

-Let my computer sit on idle for a long time

-Let my computer off for a long time

-Do the regedit thingy on my startup by changing the value from 3 to 4 and still nothing changed



My computer's specs :

Intel i5-3337u
8.00 GB ram
64bit operating system
GeForce 710M



Please help me to solve this issue, I'm very stressed right now :/

[CursedPanther]

Sounds like you've gone through most of the possible DIY troubleshoot steps. But then there's always the chance of the hardware actually failing over the course of time, and no one can tell for sure if you refuse to bring it to a repair shop and get it physically checked.

[Josephiii]

Originally posted by CursedPanther:

Sounds like you've gone through most of the possible DIY troubleshoot steps. But then there's always the chance of the hardware actually failing over the course of time, and no one can tell for sure if you refuse to bring it to a repair shop and get it physically checked.

It's not that I refused but it's the money that is blocking me

I'll find enough to send it to the repair shop ASAP

[Omega]

Seen this many times before, it's probably the HDD.

[Bench]

It could be the HDD or possible a temperature problem.

For your HDD you could check with CrystalDisk Info - https://crystalmark.info/en/software/crystaldiskinfo/ if there are any issues.

Temperature-wise check with HWmonitor - https://www.cpuid.com/softwares/hwmonitor.html

If it's getting too hot and the fans are still okay, then you should do a repaste.
I'd recommend Thermal Grizzly Kryonaut.

https://www.youtube.com/watch?v=zcLuzGfMssc

at 5:30 you can see the heatsink. remove it, clean off the old thermal paste and apply the new one.

I had to repaste as well on my Alienware 15R3. CPU got 98C under load after the repaste it went down to 78C.

[Josephiii]

I agree, the problem may lie towards the HDD as I didn't fully wipe them because I don't have any physical copy of windows os

I might have to get one or swap a new one

And for the thermal paste, it is also needed as the thermal paste is 7 years old (wew)

Thanks guys

[Bad 💀 Motha]

Make your own physical copy of Windows OS; that is a must.
> Buy your own USB Flash Drive, or even a USB Card Reader Adapter that allows for SD / MicroSD cards; as you can very well use them just like a normal flash drive.
> Then download your own Win10 1803 64bit directly from Microsoft and create your own bootable usb flash drive with their Windows OS ISO
> If for any reason you need a backup of your WinOS Product Key, install SPECCY and once that fully loads, click Operating System and copy+paste the key from there, into a text file and store that text file into a safe place; and ensure the text file with key has some notes to help you remember exactly which machine that key goes with.

[Josephiii]

Originally posted by Bad_Motha:

Make your own physical copy of Windows OS; that is a must.
> Buy your own USB Flash Drive, or even a USB Card Reader Adapter that allows for SD / MicroSD cards; as you can very well use them just like a normal flash drive.
> Then download your own Win10 1803 64bit directly from Microsoft and create your own bootable usb flash drive with their Windows OS ISO
> If for any reason you need a backup of your WinOS Product Key, install SPECCY and once that fully loads, click Operating System and copy+paste the key from there, into a text file and store that text file into a safe place; and ensure the text file with key has some notes to help you remember exactly which machine that key goes with.

Wow thank you so much for this info ^.^