corsair harpoon rgb

[Engie TF2]

so recently i bought a corsair harpoon rgb after the melting of my rat 3's wheel and i have problems with drivers not starting at startup and random intervals where the mouse will randomly disconnest anyone have any idea what could be going on with it

[Arya]

That sounds bad.

Either there's a problem with the Mouse, it's Software or the USB port you're connecting it with. Let's start eliminating possible problems one by one, starting with the USB Port. Unplug the mouse and plug it into a different USB port, see if that makes any difference.

And forgive me for asking, but how on earth did you melt the wheel of your Rat 3?

[Engie TF2]

Publicado originalmente por Wolfie:

That sounds bad.

Either there's a problem with the Mouse, it's Software or the USB port you're connecting it with. Let's start eliminating possible problems one by one, starting with the USB Port. Unplug the mouse and plug it into a different USB port, see if that makes any difference.

first trouble shooting step i tried four different ports on my motherboard 2 on my usb 3 card and both on my monitors hub

[Arya]

Publicado originalmente por Shie the femboy:

first trouble shooting step i tried four different ports on my motherboard 2 on my usb 3 card and both on my monitors hub

Alright. Next there's software and hardware.

Have you noticed any pattern with the problem? Has it been disconnecting in any particular situations, IE under very heavy CPU load or when your internet drops out?

[Engie TF2]

Publicado originalmente por Wolfie:

Publicado originalmente por Shie the femboy:

first trouble shooting step i tried four different ports on my motherboard 2 on my usb 3 card and both on my monitors hub

Alright. Next there's software and hardware.

Have you noticed any pattern with the problem? Has it been disconnecting in any particular situations, IE under very heavy CPU load or when your internet drops out?

not really its usuaully around 30% cpu load when it happens

[Arya]

Publicado originalmente por Shie the femboy:

not really its usuaully around 30% cpu load when it happens

And have you tried re-installing the software?

At this point it's starting to look like the mouse has a mechanical problem.

[Engie TF2]

Publicado originalmente por Wolfie:

Publicado originalmente por Shie the femboy:

not really its usuaully around 30% cpu load when it happens

And have you tried re-installing the software?

At this point it's starting to look like the mouse has a mechanical problem.

3 times but looking at the corsair forums this is a common issue sadly

[Monk]

See f there are any firmware updates available, if that doesn't help, RMA it for a replacement.

[Astro_80 (WASH YOUR HANDS!)]

I have the same mouse, but that problem you're having doesn't occur for me. You're probably experiencing a firmware issue of some sort. Re-install the firmware using CUE.

[Engie TF2]

Publicado originalmente por Astro_80:

I have the same mouse, but that problem you're having doesn't occur for me. You're probably experiencing a firmware issue of some sort. Re-install the firmware using CUE.

i already installed cue over and over

[Monk]

Check to see if there are any firmware updates available in the cue software itself,if it, RMA it, it's faulty.