Astro a40 TR audio problem

[Aero_Films]

Ok so I sometimes have a problem where my audio may go to my left earphone. Theres a little button on the in-line mute cable that I hit and the audio usually stabilizes. I was in a game and the audio was doing that so I hit that button my audio basically quit working. Let's say I play some music, I can hear it but it's very muffled and definitely not normal. I moved usb ports, turned the mix amp on and off, any ideas???

[TheUnknown]

Update drivers, trouble shoot audio

[Aero_Films]

If you mean updating through astro command center It is up to date

[Astro_80 (WASH YOUR HANDS!)]

Oprindeligt skrevet af Aero:

Ok so I sometimes have a problem where my audio may go to my left earphone. Theres a little button on the in-line mute cable that I hit and the audio usually stabilizes. I was in a game and the audio was doing that so I hit that button my audio basically quit working. Let's say I play some music, I can hear it but it's very muffled and definitely not normal. I moved usb ports, turned the mix amp on and off, any ideas???

Re-install current firmware for both the headset itself and the mixer or revert back to an earlier version, if you can.

[Bastila Shan]

I had audio problems with my speakers and I reinstalled the firmware and it’s worked fine since

[Aero_Films]

So you guys mean to delete astro command center then reinstall right?

[rotNdude]

There may be an issue with the cable on the set or the control unit for muting the sound.

[Bastila Shan]

Oprindeligt skrevet af Aero:

So you guys mean to delete astro command center then reinstall right?

Try searching for firmware for your product on the product website and install that

Edit: try this
https://www.astrogaming.com/firmware/

[Astro_80 (WASH YOUR HANDS!)]

Oprindeligt skrevet af Aero:

So you guys mean to delete astro command center then reinstall right?

No. You might need to re-install the firmware for your headset and mixer amp. Try it and see if it fixes your issue. If it doesn't, RMA.

[Aero_Films]

Alright thanks guys I appreciate the help it ended up being the inline mute cable that was broke