Mouse randomly stops working, freezes, makes a windows hardware remove sound, and after 2-3 seconds unfreezes

[Charm]

I got this new mouse, I really like it, suits me very well except that it randomly freezes every 15-20 minutes, makes this sound

YouTube™ Video: Windows 7 - Hardware Disconnect Sound 

Views: 16,475

If you have a Windows 7 device, this sound will play if something disconnects from your device

, and unfreezes. I tried changing USB ports but it keeps doing it. Might be a software issue, what could I do to fix it?

Edit: Although it makes the hardware remove sound, it still shines red and doesn't act like I unplugged it, just doesn't work...

[FluffyPinkDecoyBunny]

use the mouse on another computer or try a different mouse on your computer.

[Charm]

Other mice don't do this, also this mouse seems to work just fine on other computers

[_I_]

bad usb cable
common on older mice or cheap razr

[Charm]

It works on other computers tho, and it's not old, the cable seems fine

[_I_]

try a different usb port
if its on a port thats shared with other devices it may be the other device using its bandwidth
(stacked ports share the same controller)

[Charm]

Originally posted by _I_:

try a different usb port
if its on a port thats shared with other devices it may be the other device using its bandwidth
(stacked ports share the same controller)

As I said I did try using different USB ports

[Talby]

try disabling USB power management as mentioned here[pattersonsupport.custhelp.com]

[Charm]

Already done that, it keeps freezing every 5-10 minutes

[Talby]

anything in the system logs[www.sevenforums.com] that would correspond to the timing of the usb connect/disconnects?

[Charm]

Originally posted by Talby:

anything in the system logs[www.sevenforums.com] that would correspond to the timing of the usb connect/disconnects?

I appreciate your help, I will try this now and let you know.

[Charm]

Originally posted by Talby:

anything in the system logs[www.sevenforums.com] that would correspond to the timing of the usb connect/disconnects?

Now it got even worse, its happening 4-5 times per minute... All I found in the event logs were stuff like this at the time when it happens.
Driver Management has concluded the process to add Service HidUsb for Device Instance ID USB\VID_093A&PID_2510\6&21DDEADA&0&4 with the following status: 0.

Driver Management concluded the process to install driver FileRepository\input.inf_amd64_neutral_fccb715ac7d8c66d\input.inf for Device Instance ID USB\VID_093A&PID_2510\6&21DDEADA&0&4 with the following

Driver Management has concluded the process to add Service mouclass for Device Instance ID HID\VID_093A&PID_2510\7&2555BCF&0&0000 with the following status: 0.

and so on...

[FluffyPinkDecoyBunny]

If you installed drivers for the mouse, remove them and try again. If you haven't, see if there are any for this particular mouse you have.

If that doesn't work and you insist that the mouse works on other computers without a problem, then you're left with two options:

1) Stop using the mouse.
2) Do a clean install of your OS (back up anything important first)

[Carlsberg]

In device manager uninstall the mouse, reboot the machine and plug it back in. Also try uninstalling the usb hubs/controllers.

Check for updated chipset drivers and correct/updated usb drivers.

A clean install of the OS for a mouse driver conflict is just a little OTT.

[_I_]

may also be the way bios hands off usb devices to windows

make sure xhci/echi is enabled

[Charm]

Originally posted by FluffyPinkDecoyBunny:

If you installed drivers for the mouse, remove them and try again. If you haven't, see if there are any for this particular mouse you have.

If that doesn't work and you insist that the mouse works on other computers without a problem, then you're left with two options:

1) Stop using the mouse.
2) Do a clean install of your OS (back up anything important first)

I already tried that, the mouse is somehow fine on other PCs... So I guess there's a conflict between my computer and the mouse, weird.

Originally posted by Carlsberg:

In device manager uninstall the mouse, reboot the machine and plug it back in. Also try uninstalling the usb hubs/controllers.

Check for updated chipset drivers and correct/updated usb drivers.

A clean install of the OS for a mouse driver conflict is just a little OTT.

Tried that, didn't work. I contacted the mouse manufacturers, I can't find the drivers for it, their website is crap. The mouse is a REDRAGON GAINER M610.

Originally posted by _I_:

may also be the way bios hands off usb devices to windows

make sure xhci/echi is enabled

My USB ports are already 2.0, and I read that xhci/echi is to make them work like 2.0. Thanks anyways