All Discussions > Steam Forums > Hardware and Operating Systems > Topic Details
Symbol May 7, 2019 @ 12:05pm
Help! I accidentally dropped my mouse
I accidentally dropped my Zowie EC-1B Divina Mouse and it had this crack like thingy. And suddenly the scroll wheels feels heavy.

https://imgur.com/etDrZ4i Should I go for the replacement will they even acknowledge it?
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Showing 1-14 of 14 comments
Bad 💀 Motha May 7, 2019 @ 12:11pm 
Take it apart and realign everything and put it back together and try it. If under warranty you could tell them it's no longer working in Windows OS and you'd like a replacement. It's not like they have you ship them out the old mouse
#1
Symbol May 7, 2019 @ 12:12pm 
Originally posted by Bad 💀 Motha:
Take it apart and realign everything and put it back together and try it. If under warranty you could tell them it's no longer working in Windows OS and you'd like a replacement. It's not like they have you ship them out the old mouse
You won't be able to realign it because it's like apart of it is missing
#2
Bad 💀 Motha May 7, 2019 @ 12:16pm 
Did a piece of the scroll wheel break?
#3
Cloudy May 7, 2019 @ 12:17pm 
If it can't be fixed maybe this is a good excuse to upgrade your mouse, that McDonalds toy mouse seems like it would be sub par for gaming anyways.
Last edited by Cloudy; May 7, 2019 @ 12:18pm
#4
Symbol May 7, 2019 @ 12:28pm 
Originally posted by Bad 💀 Motha:
Did a piece of the scroll wheel break?
nono a piece of the mouse itself broke, not the scroll wheel

Originally posted by Cloudy Canadian:
If it can't be fixed maybe this is a good excuse to upgrade your mouse, that McDonalds toy mouse seems like it would be sub par for gaming anyways.
But it's new. I bought it in April 26
Last edited by rotNdude; May 8, 2019 @ 9:31am
#5
Kaihekoa May 7, 2019 @ 12:43pm 
Then try to return it to wherever you bought it from
#6
Beardface31 May 7, 2019 @ 12:45pm 
If you damaged it there is a good chance you won't be able to return it. Buy a new mouse.
#7
Symbol May 7, 2019 @ 1:38pm 
Originally posted by Beardface:
If you damaged it there is a good chance you won't be able to return it. Buy a new mouse.
i didnt damage it on purpose
#8
Bad 💀 Motha May 7, 2019 @ 2:02pm 
It doesn't matter, physical damage won't be covered under warranty.

Just call their support # and say it no longer is working, ask for warranty replacement
#9
Symbol May 7, 2019 @ 2:40pm 
Originally posted by Bad 💀 Motha:
It doesn't matter, physical damage won't be covered under warranty.

Just call their support # and say it no longer is working, ask for warranty replacement
It's a retail store :/
#10
Bad 💀 Motha May 8, 2019 @ 5:31am 
No, call Zowie support number and request replacement. A store can't help you since it's physically damaged.
#11
Symbol May 8, 2019 @ 7:59am 
Originally posted by Bad 💀 Motha:
No, call Zowie support number and request replacement. A store can't help you since it's physically damaged.
how?
#12
Monk May 8, 2019 @ 9:32am 
Originally posted by Cloudy Canadian:
If it can't be fixed maybe this is a good excuse to upgrade your mouse, that McDonalds toy mouse seems like it would be sub par for gaming anyways.

While they look basic, zowie mice tend to have very good sensors if you don't want the extra bells and whistles.
#13
Cloudy May 8, 2019 @ 10:09am 
Originally posted by Monk:
Originally posted by Cloudy Canadian:
If it can't be fixed maybe this is a good excuse to upgrade your mouse, that McDonalds toy mouse seems like it would be sub par for gaming anyways.

While they look basic, zowie mice tend to have very good sensors if you don't want the extra bells and whistles.
Hmmm I didn't know that, thanks for the info.
#14
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All Discussions > Steam Forums > Hardware and Operating Systems > Topic Details
Date Posted: May 7, 2019 @ 12:05pm
Posts: 14
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